Hi. Everything you have been given so far is correct - I am going through the same process concerning my Mums service in the WAAF during and after WW2. I presume it is WW2 service you are talking about? If this is the case, then, if they were not claimed at the time (or have been lost, in which case there is a fee) your Mum is entitled to her medals. A long shot, but as your Mum is still with us (mine sadly died in 1971) I wonder if she remembers serving alongside Patricia Branch Doughty Richardson, involved in wireless and Radar and eventually posted to Palestine from 1945 to 48 when the Govt. gave up the Mandate. I attach a photo of Mum and some service chums taken, I think in the Isle of Man in 1941 or 42, perhaps this might jog a memory. Good Hunting Adam