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Messages - Chutzpah

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1
The Lighter Side / Re: "Heir Hunters" #2
« on: Friday 14 August 09 11:54 BST (UK)  »
I'm sure it's a tough situation to be in, they need to know enough information to know you're legitimate and to trust you, but give away too much and you've basically drawn the family tree for them. And the added factor that you're basically informing them of a death in the family.

I too saw the lady in the shoe shop programme the other day, that was one where I truly felt sorry for you guys. Purely because without people like you researching it she would have never known.

When it's a family member people knew I can understand, to a degree, going it alone. But when it comes out of the blue like that (the way it came across she didn't even realise the "Auntie" she met just once was her mother's twin!) it's probably worth paying them for the research work.

Neil, do you ever have cases where the person decides to go it alone, but then when they realise how much work will be involved come back to you?

2
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 22:07 BST (UK)  »
Here's the reply:

Thank you for your email.

The site was temporarily down earlier today, however, we believe the issue has been resolved and fixed and the site is back up and working. We apologise for any inconvenience. If you are still experiencing difficulties with this issue, please let us know by replying to this message and giving the specific details of the error you are encountering. If not, we hope that you will continue to enjoy Ancestry without any difficulties.


I still maintain a message on the homepage would have been good service, but never mind.

3
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 15:46 BST (UK)  »
Wow, all the way down there!

Must say, their "new search" is woeful. I always use the old one. Using the new one I couldn't even find half of my immediate family in searches!

4
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 15:20 BST (UK)  »

According to comments to a topic on the Ancestry Blog, they have an update planned for today.

I guess it's started.  ::)

Koromo

Where's the blog? I spent ages looking for one.


5
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 13:58 BST (UK)  »
OK, it looks like everyone has to send all research requests to evie!  ;D

6
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 13:44 BST (UK)  »
If it was a DoS attack we wouldn't be able to load the site.

I was using it last night and the search kept going extremely slow at times. It's frustrating because I wanted to do some quick searching in my lunch break to continue my research from last night.

They should at least have a blog which they update with service issues rather than keeping us guessing.

7
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 13:40 BST (UK)  »
I've have emailed them asking what is happening, got this auto-reply:

The reference number for your question is '090812-000919'.

We are presently experiencing a high volume of emails and will do our best to respond within 24 business hours.

Our available hours are from 9:00 A.M. to 7:00 P.M. GMT, Monday through Friday, 9:00 A.M. to 5:00 P.M. GMT, Saturday; we are closed on Sundays.

If you are sending us this email on the weekend we may not be able to respond to you until Tuesday or Wednesday of the following week. We answer emails in the order that they are received. As we strive to answer your email in a timely manner we appreciate your patience and ask that you refrain from sending follow-up emails on the same issue.

8
Technical Help / Re: Ancestry down again?
« on: Wednesday 12 August 09 13:32 BST (UK)  »
Same here, extremely frustrating and no mention of it on their site.

9
On this thread here (found by a google search) the contributors can't seem to make their mind up!  :-\

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