Show Posts

This section allows you to view all posts made by this member. Note that you can only see posts made in areas you currently have access to.


Messages - Thrifty1

Pages: [1]
1
Technical Help / Re: Internet Explorer 8
« on: Tuesday 09 June 09 18:16 BST (UK)  »
Hi Nick29. Yes, I tried switching back to the basic viewer and I can print the record, albeit a long procedure to go through and it doesn't print a full page image. If I save a record in 'basic' it is saved as a jpeg file and then I have to go to picture viewer to get it printed and at the same time change the printer settings to accommodate the printing.
In 'enhanced' when I try and print I get a message that says "an error occurred during this operation"
Whether or not we wish to blame Microsoft or not (an easy target), if we took the attitude of "if it ain't broke don't fix it" we would all be driving around in Ford's Model T car. Like it or not we live in a progressive world and it is now a question of keeping up.

2
Technical Help / Re: Internet Explorer 8
« on: Tuesday 09 June 09 16:38 BST (UK)  »
I've been following the posts since asking a question on June 6 about the inability to print off census reports from Ancestry.co.uk.

I am using Vista and IE8 and am not technically minded and have no wish to go loading different internet interfaces.

I asked Ancestry about this issue and their response was I am using IE8! I already knew that and told them so!
My concern is that my annual subscription is due soon and if this problem is not resolved then I may have to look at another genealogy site.(Any suggestions as to what is equally good?)
I have tried the compatibility mode and that makes no difference - I still can't print the actual reports although I have no other printing problems with Ancestry.
I think the question is "why isn't Ancestry updating their software so that it is compatible with IE8? Other software manufacturers have done this.

3
Technical Help / Re: Internet Explorer 8
« on: Wednesday 03 June 09 16:21 BST (UK)  »
I too am having a problem with IE8 and Ancestry.co.uk.  I can access everything that I need with no problem but when I try and print a record I get a message 'an error occurred during this operation'. I contacted Ancestry's help and they say the problem is because I am using IE8! The problem is that they can't or won't offer suggestions on how to print records.
I've tried saving the record to a file on my hard drive but when I do so I can't find the file anywhere.
Interestingly, FindmyPast doesn't have this problem, I can download and print what I like.
This is, for me, a major frustration and annoyance as I am not getting what I  paid for.

The question is: is anyone else having similar problems and found a fix?
I have Vista and IE8 as my OS.

Pages: [1]