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Technical Help / Re: FindMyPast and MAC computer
« on: Friday 21 August 15 23:14 BST (UK) »
Was having the same problem using my iMac and got this back from FindMyPast. Because unsure what changing browser to Google Chrome from Safari would do to my other programs, decided to just use my Acer laptop with Google Chrome, and can access the records now.
Frank on Thetis
Dear Frank
Thank you for your email.
I am sorry to hear that you have been experiencing an issue with the website.
We are currently aware of a potential issue which is associated with a particular browser and our engineers and developers are currently investigating the reports we have received to try and find the cause of the problem.
As the investigation is currently ongoing however, to allow you access in the meantime, we would suggest changing the browser you are using ( even just temporarily) which will prevent this error message occurring.
We do suggest that, where possible, members should download the latest versions of any browser - it's free to do this and takes just a few minutes.
Below is a list of links to various browser update sites.
Mozilla Firefox
http://mozilla.org/firefox
Google Chrome
http://google.com/chrome
Internet Explorer
http://microsoft.com/ie
I hope this will help but do please contact us again should the problem persist even after changing from the original browser.
With kind regards,
Natalie Gray, Customer Support
Findmypast Support Team
Frank on Thetis
Dear Frank
Thank you for your email.
I am sorry to hear that you have been experiencing an issue with the website.
We are currently aware of a potential issue which is associated with a particular browser and our engineers and developers are currently investigating the reports we have received to try and find the cause of the problem.
As the investigation is currently ongoing however, to allow you access in the meantime, we would suggest changing the browser you are using ( even just temporarily) which will prevent this error message occurring.
We do suggest that, where possible, members should download the latest versions of any browser - it's free to do this and takes just a few minutes.
Below is a list of links to various browser update sites.
Mozilla Firefox
http://mozilla.org/firefox
Google Chrome
http://google.com/chrome
Internet Explorer
http://microsoft.com/ie
I hope this will help but do please contact us again should the problem persist even after changing from the original browser.
With kind regards,
Natalie Gray, Customer Support
Findmypast Support Team