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« on: Friday 07 January 22 15:07 GMT (UK) »
im feeling incredibly let down by both ancestry and find my past, with ancestry they are my main search source/storage, and i have been with them since 2008, i had a worldwide subscription with them, i suspended my account last year as i felt that i had exhausted all i could out of them until the 1921 cencus was released, find my past was a similar story but i tended to pay for credits as and when i needed with them.
so along comes the much awaited 6 jan 2022! and like many others wanted to continue my halted research, so i contacted ancestry to double check which level of cover would give me access to the 1921 cencus, i was told the worldwide would give me that so today with a bit more freetime i brought my account back into life! only to discover nope it doesnt give you access! none of their services do that, so i got on the phone and have been refunded.
i then go on find my past, and yes according to the screen i can pay £16.99 per month for the pro service and that gives me access on a rolling monthly basis, great so i pay for that and off i go to search for the missing info i needed, so struggling on i decided to search for names i knew exactly where they where at the time of the cencus, nope nothing, in fact no records for the 1921 where available! what? not again, so on the phone and find out that nope you cant have access that way either. the only way is to pay the £2.50 for the transcript or the £3.50 for the copy! so it looks like im brick walled yet again and neither companies will be getting any money out of me until such a time they merge into their normal offerings for each subscription, but i just cant hep feel really let down by all the hype over this.
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