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The Lighter Side / Re: Ancestry fee increase
« on: Friday 19 September 08 14:40 BST (UK) »
I too had a UKI Collection subscription.
There was no correspondence to say my subscription had been changed to UK Essentials despite having paid for a UKI Collection subscription until 2009.
Over the past week or so I've had a long e-mail dialogue with Ancestry UK support arguing about the lack of definition of the UKI Collection, UK Essentials and UK Premium - there is nothing on the web site indicating what databases are covered under each category (and nothing for UKI Collection since it started except the original subscription confirmation indicating it covered all UK and Ireland databases). The definition of Essentials is just
* English and Welsh Birth, Marriage & Death indexes 1837-2005
* UK Census records 1841-1901
* The largest online collection of British World War One military
records
* The British Phone Books and newspaper records
* *And more*
(whatever that means)
The outcome was they finally agreed to upgrade my UKI Collection subscription to UK Premium for the remainder of the original UKI Collection subscription period without any further charge.
It might be worth checking to see whether they did the same for all UKI Collection subscriptions or whether they need prompting to do so!
There was no correspondence to say my subscription had been changed to UK Essentials despite having paid for a UKI Collection subscription until 2009.
Over the past week or so I've had a long e-mail dialogue with Ancestry UK support arguing about the lack of definition of the UKI Collection, UK Essentials and UK Premium - there is nothing on the web site indicating what databases are covered under each category (and nothing for UKI Collection since it started except the original subscription confirmation indicating it covered all UK and Ireland databases). The definition of Essentials is just
* English and Welsh Birth, Marriage & Death indexes 1837-2005
* UK Census records 1841-1901
* The largest online collection of British World War One military
records
* The British Phone Books and newspaper records
* *And more*
(whatever that means)
The outcome was they finally agreed to upgrade my UKI Collection subscription to UK Premium for the remainder of the original UKI Collection subscription period without any further charge.
It might be worth checking to see whether they did the same for all UKI Collection subscriptions or whether they need prompting to do so!