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Technical Help / Re: microsoft outlook, can't access
« on: Sunday 26 July 09 10:58 BST (UK) »
Hi Margaret
A couple of things to try.
check that you have full on your outlook.pst file. (Sometimes they get changed for no apparent reason, or maybe installing updates or something might do it) Depending on what version of windows you are using in xp it's in something like could be in Documents and Settings\user...\Local Settings\Application Data\Microsoft\Outlook. In vista it's in c:\users\"your name"\app data\local\microsoft\outlook
If you can't see the file, open my computer, click tools, folder options, select the view tab, scroll down and make sure "show hidden files and folders" is selected.
When you have found the outlook.pst file, right click it, select properties, then the security tab, then make sure that your name has full access rights. tick all boxes in the allow column.
2nd thing that could be causing the problem is that outlook 2000 and older versions don't like the outlook.pst file to be larger than 2gb. You can check the size by right clicking the file and selecting properties. I have just been reading about how to deal with this, and it looks a bit complicated for me. If you google exactly the error message you are getting (as I just did) there are several helpful articles. Just don't download any software that claims it will fix it!
Debbie.
A couple of things to try.
check that you have full on your outlook.pst file. (Sometimes they get changed for no apparent reason, or maybe installing updates or something might do it) Depending on what version of windows you are using in xp it's in something like could be in Documents and Settings\user...\Local Settings\Application Data\Microsoft\Outlook. In vista it's in c:\users\"your name"\app data\local\microsoft\outlook
If you can't see the file, open my computer, click tools, folder options, select the view tab, scroll down and make sure "show hidden files and folders" is selected.
When you have found the outlook.pst file, right click it, select properties, then the security tab, then make sure that your name has full access rights. tick all boxes in the allow column.
2nd thing that could be causing the problem is that outlook 2000 and older versions don't like the outlook.pst file to be larger than 2gb. You can check the size by right clicking the file and selecting properties. I have just been reading about how to deal with this, and it looks a bit complicated for me. If you google exactly the error message you are getting (as I just did) there are several helpful articles. Just don't download any software that claims it will fix it!
Debbie.