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« on: Tuesday 13 March 07 17:57 GMT (UK) »
I have been using the records at New Register House for over 30 years, and I think that Scotland's record system is one of the best in the world.
Recently I have had to make my first complaint, and have just sent my 3rd letter in a row about this complaint to Records Enterprise. Is anyone else disappointed that copy birth/marriage/death certificates ordered at NRH for posting out are no longer neatly folded, but entrusted to a flimsy A4 envelope, with no indication that the postman should not fold this? I am told by Records Enterprise that their customer survey told them that people prefer this! So twice in a row, I have received documents which are crushed because the postman forced the envelope through the letter box. I can't see the sense in putting a single document/sheet of A4 in an A4 envelope (except that it saves staff costs). Hardly good value for £8 a document. Any thoughts?