Biggles, I am looking forward to part two of your recent comment. The way I see it Ancestry prey on naive people who don't really know what they are buying. Most people, when I am looking at my matches, seem to think that they are going to be told every ancestor they ever had and where they were all born. That's why you see so many people that have themselves and just their parents in their tree. Their website, judging by the numerous comments of complaint here, is frequently in disrepair. The price for a test seems exorbitant, even though they are cheaper than a few years ago.
In balance, I'm thoroughly impressed with myHeritage. I first came into contact with them seven or eight years ago when they were doing a pro bono offer, helping people identify adoptions and mysteries in their life. They gave me and tens of thousands of other people, free tests. Their range of statistics is far superior to Ancestry, their support is friendly and courteous and prompt, which you certainly can't say about Ancestry.
A couple of years ago, when I became really enthusiastic, I did pay for an Ancestry test, and was very disappointed that there was no chromosome browser, and no detailed segment data. And now they have the cheek to actually start charging for a little bit more information. I certainly won't be renewing at the end of the month. I would even be very reluctant to pay for any further ancestry tests in light of my earlier comments. I think this is why they are doing this one month free offer. They are getting desperate.
Zaph
Yes, Ancestry has faults. It looks that a vast number of the DNA kits are bought as a Present, Thanksgiving, Christmas, Father’s Day, Mother’s Day etc as a few weeks later for each event we get an influx of new DNA matches. These only post a basic tree, if an tree at all and once they see their Ethnicity they vanish.
People can have expectations vastly greater than their knowledge of Genealogy. Ancestry like all the other DNA companies are in it to make profit, hence the influx of Traits, Pro Tools etc. so they all are tarred with the same brush.
My Heritage has by far the worst Ethnicity predictions, hardly surprising as they are second division when compared to the resources available in Ancestry.
My Heritage “Lost” my Wife’s DNA, we tested with Ancestry, then tested with My Heritage. All was OK for a few months, I had the massive total of three new DNA matches who had not tested with Ancestry but are now in my Family Tree, my Wife has ZERO DNA matches in her Family Tree from My Heritage. Then all of a sudden my Wife’s DNA disappeared from My Heritage, we had not deleted it 100% sure of that, My Heritage would not reload it from their records, if we wanted we could buy another DNA test kit.
So yes My Heritage customer care SUCKS.
I’ll give you 30,000,000 reasons why Ancestry is the BEST DNA test to take, that is the size of their DNA database, plus you can upload your raw DNA data to ftDNA, MYHeritage, Gedmatch etc to get the best of all worlds, access to as many DNA tests as practical.
Yes, Ancestry is way behind in analytical aspects of using DNA but the Chromosome Browser in My Heritage has not proved itself to be useful for either my Wife’s test nor my own.
Spreading DNA between the available resources is the best way of accessing as large a database as possible, warts and all.