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Messages - DW399

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The Common Room / Re: probatesearch website
« on: Friday 11 March 22 16:24 GMT (UK)  »
I've not found a way of discovering what they think the error is.

A few times I have taken a screenshot of my application, so I can check what I've requested, but frankly I usually can't be bothered!

When I had rejections where I had used a single forename, I remembered wondering on filling in the form whether they really meant 'name' in the singular, but decided that if that's what they asked for, they might reject an application with two or more (okay, it sounds as if I overthought that!). I tried one application again, this time with all the forenames, and got the document. I'm pretty confident therefore that the single forename was the issue. I can't prove it of course!

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The Common Room / Re: probatesearch website
« on: Friday 11 March 22 15:05 GMT (UK)  »
I had a number of these rejections recently. The issue I think is that, foolishly, I thought that where they asked for the individual's 'first name' they meant the first name. In fact they mean all the names other than the surname. I have asked for a refund too, and also asked when they will correct the form. I'm not holding my breath.

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The Common Room / Re: probatesearch website
« on: Thursday 03 March 22 09:47 GMT (UK)  »
I had noticed the same thing about the top entry being obscured sometimes by the 'Back' banner. I haven't tried the suggested work round as I haven't needed to so far.

A further irritation is that you can no longer place an item in your basket and leave it there while you close the site, perhaps to come back and add something else the next day. It simply clears the basket. As a result, it now seems you must check out each time you want to close the site - a small thing perhaps, but why the change???

Has anything improved?

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The Common Room / Re: probatesearch website
« on: Monday 14 February 22 18:35 GMT (UK)  »
Certainly progress. What I find interesting is that the order I placed just before the 'maintenance' started, and in relation to which I received emails saying the documents were ready while the website was down, has now been fulfilled. (I have downloaded everything quickly - just in case!) As with other contributors, some of my previous orders are now shown, a few available to download, most pending.

Interestingly, I managed to put in an order for a single will (I'm prepared to risk £1.50) when the website came back up, even though most of it didn't work. This is now shown under My Orders, but is pending.

Judging by another user's experience posted above, they seem to be dealing with new orders quickly, but there may be some issues with orders placed during the recent problem period.

I await further developments.

5
The Common Room / Re: probatesearch website
« on: Thursday 10 February 22 09:41 GMT (UK)  »
I think I got my order through by luck!

I went to Find a Will, and when I found the will within the apparently randomised pages that came up (my family has a lot of very common names!) I clicked to Open Image. This then allowed me to click another link to Show Form, which produced the familiar order form.

Having filled the form in (putting Nil in the Folio Number box if there is no such number - thanks to Davedrave for that tip) I then put the order in.

At that point I signed in and was admitted! This was pure luck - I had forgotten to do so earlier, but I now see that I would not have been able to sign in earlier!

What a mess it all is. Surely they could just restore the old version, which as many people have said, actually worked.

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The Common Room / Re: probatesearch website
« on: Wednesday 09 February 22 18:32 GMT (UK)  »
Thanks Davedrave for the tip about putting NIL in the Folio number box. It worked! I will now await the next stage with baited breath.

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The Common Room / Re: probatesearch website
« on: Wednesday 09 February 22 14:51 GMT (UK)  »
I've had similar problems to those discussed. To try to circumvent it all, I thought I would order a will to see if, when it was ready, they would email me with a link that actually worked.
Still more frustration though - the will I wanted had no Folio number, but the order form would not function without one - it just said 'Folio number required'.
I hope the amount being paid for this update will be reduced to take account of the mess being made of it!

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