1
The Common Room / Re: GRO digital images
« on: Thursday 17 August 23 11:09 BST (UK) »Just had a first failure after about a dozen successes so far, what the system has done is combined the bottom half of the entry above my request, and the top half of my requested entry.
I’ve reported it using their problem page, will let you know how long it takes to fix. I wonder if the same glitch will have affected all the entries on the same page.
Or will they just refund me and suggest buying the pdf instead?
Paul
I reported a similar case recently. The reply said
We are sorry that you have received an incomplete image.
We have arranged for a full refund of £2.50 to be credited to your account via Worldpay.
As we are unable to manipulate the image, if you still require a copy of the above entry, you will need to place a further order for a PDF image (which can be manipulated) or a certificate.
Which, from what I had read, was what I expected.
Boo
I’ve now got the same message about a refund, has taken just over a week.
I note that the digital image option is still available so it will presumably fail for anyone else trying.
I’m concerned that their imaging software is making some sort of fundamental error, because the image I received is perfectly aligned horizontally and vertically, just that as I posted earlier it’s been targeted on the horizontal boundary between two records.