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Messages - Nightlight

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The Common Room / Re: FindMyPast subscription £10 for year
« on: Friday 19 December 14 06:19 GMT (UK)  »
Quote from: ammack on Thursday 18 December 14 22:15 GMT (UK)
It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member.  :)

Does this include Scotland? I'd be very surprised indeed if this is the case ?

Annie
[/quote]No idea, but certainly worth asking.

By the way, in answer to youngtug, both Hertfordshire and Northamptonshire Llibraries have both.  :)

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The Common Room / Re: FindMyPast subscription £10 for year
« on: Thursday 18 December 14 20:46 GMT (UK)  »
Quote from: groom on Wednesday 17 December 14 19:58 GMT (UK)
As Dawn said it depends what you are looking for. FindMyPast had an offer of £1 for a month, why not try it and see if the records you need are there? Just remember to untick the automatically renew box.
It is always worth visiting your local library as they have both Ancesry and Find My Past, both of which may be used for free - as long as you are a library member.  :)

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The Common Room / Re: FindMyPast subscription £10 for year
« on: Friday 12 December 14 08:16 GMT (UK)  »
Quote
Back to the original subject, can you imagine how many thousands of pounds that would have been lost due to this cock-up.
But can you imagine how many thousands of pounds it will cost in staff time, resources, bad publicity etc by the time that they have resolved the issues? It might well have been better for them to have cut their losses and left the £10 deal to those who had snapped it up.

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The Common Room / Re: FindMyPast subscription £10 for year
« on: Thursday 11 December 14 18:35 GMT (UK)  »
I too managed to obtain a subscription for one year, which has now been withdrawn.

I have, however, been offered one month free:

Quote
I write in connection with a Findmypast subscription purchase that you made earlier this week.

The terms of this particular promotion were to get you started with Findmypast for £1 on a monthly subscription

For a short period, it was possible to also use the discount code for a purchase of an annual subscription and I can see that you have managed to purchase a £99.50 subscription at the price of £10.

That was our mistake and I have now corrected that by refunding your £10 payment and cancelling that annual subscription. That credit refund should reach your card within the next 2 or 3 working days.

We are sorry for any disappointment caused by this error and in recognition of that, and as a goodwill gesture, I have now added a complimentary 1 month subscription to your Findmypast membership.

I hope that will afford you enough time to have a good look at Findmypast and decide if you want to make a further purchase with us.

My response:
Quote
Thank you for your email.

Frankly, I am disappointed with its content. I saw the offer and purchased it in good faith.

You have stated that it was an error on the part of DC Thomson Family History and so not my fault. Therefore, why am I being penalised for your mistake?

Any goods and services that are purchased for an advertised price - whether in shops or on the internet -  should not then subsequently have the terms of the sale changed. Otherwise, other goods and services purchased through online shopping, which is what this is, could have money refunded or withdrawn from accounts with no notice of intent.

You have also stated in your email that, as a goodwill gesture, a complimentary one month subscription has been added to my account. This is not true. You have extended my current subscription to 10th January - a mere 11 days after it is due to end on 30th December. That is not a one month goodwill gesture, is it?

I took out my original subscription with Find My Past because it was owned by a British company and I do believe in supporting the home economy rather than one based on the other side of the Atlantic Ocean. Since doing so, the site was "improved" and I have spent the past year getting to grips with the changes and glitches that came with it.

Yes, I will take a long, hard look at the website and make a decision as to whether or not I continue to use it. If I choose not to renew, I will certainly ensure that my reasons are documented.

I would appreciated a response to the questions that I have asked above.
I will now wait to see if I do get a response.

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One Name Studies: H to M / Milsted or Milstead
« on: Saturday 20 May 06 16:13 BST (UK)  »
I would be interested in hearing from anyone researching these names - especially if they crop up in Kent. Thanks, Jan 8)

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Family History Beginners Board / Re: Hart or O'Hart?
« on: Saturday 14 January 06 21:07 GMT (UK)  »
Thank you for your reply.

Now for some serious surfing!

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Family History Beginners Board / Hart or O'Hart?
« on: Saturday 14 January 06 18:35 GMT (UK)  »
Hello there. I am trying to start tracing the Irish branch of my family, but really don't know where to start.

My grandfather was James Hart, although legend has it that he changed his name from O'Hart when he came to England sometime in the 1920s.

He was born in the Rathmines area of Dublin, 6 February 1894 and died in St. Albans, Hertfordshire 12 December 1945.

When he married my grandmother in 1929 in England, his father is listed as Patrick Hart (deceased) Master Builder.

If anyone has access to any census/parish record (Catholic) that could provide a clue, I would be most grateful.

Thanks, Jan  :-\

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