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Messages - Sunderland ICT

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Durham / Re: RIP Sunderland Registrars Indexes
« on: Sunday 25 September 16 11:40 BST (UK)  »
Hi All,
Yes the websites were affected by the problems that ICT had the previous week. This service should be back on sometime this coming week.
Regards,
H

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Durham / Re: RIP Sunderland Registrars Indexes
« on: Tuesday 26 April 16 07:42 BST (UK)  »
Good Morning All,
I have just installed a fix to the web page this morning to successfully identify the browser type. If anyone would like to purchase a copy certificate, it should now be possible IF you are using Internet Explorer (IE) as your browser.
I will check this forum again today after work for any comments. Please let me know if you were trying to purchase a copy certificate and whether you were successful or not.
Kind Regards,
H

3
Durham / Re: RIP Sunderland Registrars Indexes
« on: Monday 25 April 16 18:54 BST (UK)  »
Hi All,
I switched the service back on this morning - I hope some of you have been able to get on and access the indexes.
We are still having problems with the purchase of copy certificates as the browser identification code that I installed, which was supposed to block non-internet explorer customers, turns out to be blocking all browsers from the live site. When we tested this last week in development it worked fine, but, I tested it when I got home today and noticed it was blocking ALL browsers from making a purchase. Very frustrating. Back to the drawing board with that one!
While I am working on that, I will leave the service switched on so that the indexes are still accessible.
Thank you for all the kind words - I will pass these on to my colleagues from registrars.
I will give you an update when there is a development on the purchase of copy certificates.
Kind Regards,
H

4
Durham / Re: RIP Sunderland Registrars Indexes
« on: Friday 22 April 16 14:50 BST (UK)  »
Hi All,
I am an ICT programmer at Sunderland City Council. I have been made aware of this blog and of an e-mail I received via the registrars regarding the online BDM system.
First off, I'd like to apologise to you all regarding the length of time it has took to get around to this problem. I hadn't actually realised that people like yourselves were using the system just to search the records database! We built the website to allow people to order copies of certificates and I was under the impression that was all it was used for, now that I know it has another use I will try and keep it available in the future.
Just a quick explanation as to why it went missing. We started to have problems getting payments through our payment portal, resulting in garbled orders, customers not being able to make a payment and customers making a payment but no order details coming through to registrars. It was getting very messy so the decision was taken to switch it off. About a month ago I switched it back on having installed some stronger validation and 'markers' in the web pages to try to find the problem. After a week we had some perfect orders and some without payment. During that time I was forwarded an e-mail from a customer who had noted that it seemed to work fine with Internet Explorer(IE) - but not other browsers (for example Chrome, Firefox etc). Based on that information I have updated the pages again. Now the system will let any browsers search the records - but will only allow IE users to purchase a certificate. This will hopefully get it back online and while it is restricted to just IE we can investigate what the issues are with the other browsers.
I have made the changes and asked the service if we can go live again this Monday (25th April 2016).  I will try to visit this forum and keep you up to date with any changes - and I would really appreciate it if you have any feedback that I could use to make the service better - and if you have any information about errors you may receive when making orders.
Once again - sorry for the long delay and thanks for your patience.
Kind Regards,
H

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