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Technical Help / Re: Ancestry Two-step verification with DNA accounts not your own
« on: Saturday 20 April 24 01:08 BST (UK) »
Good morning Judi,
Have experienced the same problem and got no satisfaction. Like you, no gmail a/c or need for it otherwise, don't use an apple computer, and when request a code nothing happens. Have noticed the two step verification code is "disabled" in account settings and when changed, nothing happens and it stays or reverts to disabled. Calls to the call centre are answered by someone whose first language is not English and they appear to be continually checking the "play book" or referring to a "supervisor" and have little or no understanding of the issue. Very dissatisfied, but will try the call centre again.
Best wishes,
Garry
Have experienced the same problem and got no satisfaction. Like you, no gmail a/c or need for it otherwise, don't use an apple computer, and when request a code nothing happens. Have noticed the two step verification code is "disabled" in account settings and when changed, nothing happens and it stays or reverts to disabled. Calls to the call centre are answered by someone whose first language is not English and they appear to be continually checking the "play book" or referring to a "supervisor" and have little or no understanding of the issue. Very dissatisfied, but will try the call centre again.
Best wishes,
Garry