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Scotland / Re: Scotlands People phone support?
« on: Tuesday 07 September 10 16:21 BST (UK) »
Good news. My follow-up query was finally read and my account at Scotland's People has now been reactivated.
The support person did something to trigger a password reset for me (something that was not working from the web page because it said my account didn't exist), and I can now get access again.
First thing I'll be doing is making sure my local copy of paid-for images is fully up to date and that I've download my saved search results! I'll also be keeping my credit balance to an absolute minimum.
Mistakes and bugs happen anywhere, it's the limited support hours (and bug in the reply address of one of their support systems) that turned what should be a quick fix into a five day saga.
Rob
The support person did something to trigger a password reset for me (something that was not working from the web page because it said my account didn't exist), and I can now get access again.
First thing I'll be doing is making sure my local copy of paid-for images is fully up to date and that I've download my saved search results! I'll also be keeping my credit balance to an absolute minimum.
Mistakes and bugs happen anywhere, it's the limited support hours (and bug in the reply address of one of their support systems) that turned what should be a quick fix into a five day saga.
Rob