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General => Technical Help => Topic started by: Gallicrow on Sunday 16 November 25 07:49 GMT (UK)

Title: Ancestry - showing as free account
Post by: Gallicrow on Sunday 16 November 25 07:49 GMT (UK)

Hi All,

I've been having a frustrating time with ancestry this weekend. When I logged in yesterday, which I do almost every day my account was showing as a free one ("Make the most of your free account!") although I paid for a 12 month subscription in Jun this year. Indeed when I clicked on my Account Settings I can see the membership payment in the Order history.

I will contact ancestry support when I can, but I thought I'd post here in case it's a known problem with a solution I can implement immediately!

Thanks,
Jon

Title: Re: Ancestry - showing as free account
Post by: LizzieW on Sunday 16 November 25 10:02 GMT (UK)

I think it was free to everybody around Remembrance Day.