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General => Technical Help => Topic started by: mudmonster on Friday 31 October 25 17:41 GMT (UK)

Title: Roots magic 9/10 64bit on Windows 11
Post by: mudmonster on Friday 31 October 25 17:41 GMT (UK)

Hello,How do you install above program on Windows 11 64 bit ,bought roots magic 9 and updated it now running 10 after updates ( for old computer )tried to install on new laptop 11 only to be told microsoft does not  support it.
How do I get round this/
Thanks
Mud

Title: Re: Roots magic 9/10 64bit on Windows 11
Post by: Biggles50 on Friday 31 October 25 21:07 GMT (UK)

Where are you located?

Title: Re: Roots magic 9/10 64bit on Windows 11
Post by: David Nicoll on Saturday 01 November 25 06:58 GMT (UK)

Specifically what error message are you getting?

There seems to be a 32 bit version and a 64 bit version, it sounds like you need to download the latter.

Title: Re: Roots magic 9/10 64bit on Windows 11
Post by: mudmonster on Saturday 01 November 25 21:36 GMT (UK)

Hello Biggles & DavidNicoll,UK and was running 64bit on windows 10,now cannot install on windows 11
Thanks
Mud

Title: Re: Roots magic 9/10 64bit on Windows 11
Post by: David Nicoll on Saturday 01 November 25 21:55 GMT (UK)

Hi,

     I would suggest you reach out to RootsMagic then. There do seem to be some issues if you have a non x86 PC.

https://community.rootsmagic.com/t/compatibility-with-microsoft-copilot-pcs/11981