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General => Ancestral Family Tree DNA Testing => Topic started by: John Scott 1959 on Friday 12 September 25 10:10 BST (UK)
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A cousin has had his dad do a DNA test and is going to pass over the account to me to manage. He sent the link to me via the email and the verification when clicked goes to an account I had from years back. That has a completely different email address, no subscriptions or info. I am unable to see where to delete this old guest account, no matter all the info on Ancestry or elsewhere. Anyone have a solution, please?
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Your Cousin is the one with the DNA test and he is the one who needs to change who he wants to Manage the DNA test results.
They need to log into the account they set up with Ancestry, click on the DNA tab and then select Results Summary.
There is a Gear icon visible on the page with the text DNA Settings, click on this.
Then they will see the DNA test management options, they then need to delete the incorrect one and assign the Management correctly to you.
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Your Cousin is the one with the DNA test and he is the one who needs to change who he wants to Manage the DNA test results.
They need to log into the account they set up with Ancestry, click on the DNA tab and then select Results Summary.
There is a Gear icon visible on the page with the text DNA Settings, click on this.
Then they will see the DNA test management options, they then need to delete the incorrect one and assign the Management correctly to you.
He has done everything correct email address wise. My review invite when clicked on goes to the old account I created a decade back. My wifes request worked when I did this a couple of years back but thi one does not. Has me bamboozled this one.
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Is it possible you were signed in to the old Ancestry account and not to your preferred one when you clicked the link? Perhaps you use one browser for your primary Ancestry research but a different one for your email, and your old Ancestry account was still signed in on the same browser as you use for your email? By browser I mean Edge, Firefox, Chrome etc. I'd suggest you make sure you're logged out of any "spare" Ancestry accounts and ask for the invite to be sent again.
Jane :-)
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You can also try Contacting Ancestry, you can go through their AI Chat route.
Type in Hi to get it started then when it responds type in Live Person, and that should get you transferred to an living Agent.
I suggest you write chapter and verse on in Word so you can copy it and paste it once the Live Agent acknowledges you, with it pasted press enter and that will give them something to go on. Do remember these folks seem to handle multi discussions at once.
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Is it possible you were signed in to the old Ancestry account and not to your preferred one when you clicked the link? Perhaps you use one browser for your primary Ancestry research but a different one for your email, and your old Ancestry account was still signed in on the same browser as you use for your email? By browser I mean Edge, Firefox, Chrome etc. I'd suggest you make sure you're logged out of any "spare" Ancestry accounts and ask for the invite to be sent again.
Jane :-)
Short answer yes. I got there in the end, but I am surprised how complicated it was.
And that was an interesting DNA match for my cousins' dad. He was adopted in the 1940' and now his DNA has shown 2 half siblings and a contact with another previously unknown relative has let us know that there are 4 more. He never knew! This has been some journey this last 24 hours.
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You can also try Contacting Ancestry, you can go through their AI Chat route.
Type in Hi to get it started then when it responds type in Live Person, and that should get you transferred to an living Agent.
I suggest you write chapter and verse on in Word so you can copy it and paste it once the Live Agent acknowledges you, with it pasted press enter and that will give them something to go on. Do remember these folks seem to handle multi discussions at once.
I used AI to get there in the end, but not Ancestry. Thanks for your assistance, very much appreciated,
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Glad you are sorted.
Good luck with the research.
It shows DNA works.
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Glad you are sorted.
Good luck with the research.
It shows DNA works.
Thank you all for your assistance and interest. As to DNA working? I was telling my cousin prior to the results that they might not find out very much. But.....this has been massive. My cousin's 84-year-old dad has gone from having no knowledge of blood relative to 48 hours later having 6 half brothers and sisters on his paternal side that are still alive, and now know of his existence. I have very little idea as to who his mother is, but we are working on that.
He also has ("I think" based on a 2,051 cM match) a Maternal half sister.
We have a bit of research to do in that area as well, but I think this will be tougher.
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That is a fantastic position to be in.
The 2000cM does look like a half sibling and that would be a good initial presumption to make.
It is in the same ball park as the amount of DNA that I share with my Half Sister who I found last year, for us we did not really need her to take a test as we look so much alike and when she showed me a photo of her Father (who her shared DNA with me proved that he was also my biological Father) it was like looking at a photo of me when I was fifty.
Unlike documentation, citations etc which whilst being helpful they can be in error, DNA does not lie with levels of shared DNA above the false positives area.
Good luck with the research.
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Just to add that when you're looking at relationships this close the number of segments you share is also relevant.
A maternal half sibling will share about 50 segments whereas a paternal will share about 32. The dividing line between them is at about 40 segments with a small overlap.
This gets less useful as you get out past grandparents as the overlaps get much bigger but is worth bearing in mind when trying to place close relatives.