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General => The Common Room => The Lighter Side => Topic started by: raa on Tuesday 09 September 25 08:41 BST (UK)

Title: all my trees and dna has dissapeared any help appreciated
Post by: raa on Tuesday 09 September 25 08:41 BST (UK)

all my trees and dna has dissapeared is ancestry having problems

Title: Re: all my trees and dna has dissapeared any help appreciated
Post by: raa on Tuesday 09 September 25 08:49 BST (UK)

this is my profile on ancestry

Title: Re: all my trees and dna has dissapeared any help appreciated
Post by: manukarik on Tuesday 09 September 25 08:59 BST (UK)

This is the advice that ancestry gives:

https://support.ancestry.com/s/article/Missing-Family-Trees?language=en_US (https://support.ancestry.com/s/article/Missing-Family-Trees?language=en_US)

Title: Re: all my trees and dna has dissapeared any help appreciated
Post by: KGarrad on Tuesday 09 September 25 09:25 BST (UK)

So you have (at least) 2 accounts?

Are you signed in with the right account?

Title: Re: all my trees and dna has dissapeared any help appreciated
Post by: raa on Tuesday 09 September 25 09:45 BST (UK)

ive found the problem for some reason ive gone onto mobile phone mode i dont go on net on my phone god knows how ive done it any ideas how i get it back no i only have 1 account im not verry good at downloading photos