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General => Ancestral Family Tree DNA Testing => Topic started by: Raybistre on Saturday 12 July 25 16:49 BST (UK)

Title: MyHeritage problem
Post by: Raybistre on Saturday 12 July 25 16:49 BST (UK)

Hi all, I can no longer see my DNA matches on MyHeritage. Its been a couple of days now. Just get the headings and blank screen underneath. Is it just me affected or are other people having problems too? If its just me how do I contact MH about the problem? Their help system is just sending me round in circles.
Ray

Title: Re: MyHeritage problem
Post by: Glen in Tinsel Kni on Saturday 12 July 25 17:48 BST (UK)

I saved the match page as a favourite so it always opened on the match list but after they disabled the 3rd party test upload option I have to click on the dna button and select matches from the dna menu. I'm using a browser on a laptop rather than  device on the app so the above may not apply to others.

Title: Re: MyHeritage problem
Post by: Raybistre on Saturday 12 July 25 19:01 BST (UK)

Yes, clicking on DNA button and selecting matches gives me headers and a blank page. Doesn't matter from which page on the site I select DNA Matches - same result. Same for Ethnicity Estimate.
Can't seem to work my way through the Help section to be able to report the problem. Using a browser on a desktop computer.
Ray

Title: Re: MyHeritage problem
Post by: Sinann on Saturday 12 July 25 23:11 BST (UK)

I haven’t tried this myself just playing around with the site
Use the down arrow top right, click Contact Us, click Customer Support, scroll down to click Continue, click Submit a ticket. Write out the problem, submit.
Will it do any good, I don’t know but it’s sure hard to find.

Title: Re: MyHeritage problem
Post by: Raybistre on Sunday 13 July 25 13:33 BST (UK)

Thanks for that Sinann. I managed to submit my problem. Here's hoping it will be sorted soon.
Ray

Title: Re: MyHeritage problem
Post by: Raybistre on Monday 14 July 25 20:41 BST (UK)

Thanks everybody. My DNA matches are back up now.
Ray