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General => Technical Help => Family History Programs, Tree Organisation, Presentation => Topic started by: HarryW on Saturday 28 June 25 16:57 BST (UK)

Title: FTM 2024 not showing Ancestry Data
Post by: HarryW on Saturday 28 June 25 16:57 BST (UK)

I've been using FTM 2024 for the last few weeks, having converted all my files from FTM 2019.  I've noticed over the last couple of days that it will not display any Ancestry data.   If I view an individual and then press the green leaf, I get a precis of the records available and if I then try and view one of the records I get an error message: 

The program cannot display the webpage
There was a problem communicating with the secure web proxy server (HTTPS)

I've tried logging out of Ancestry (from FTM) and then logging back in to no avail.

Title: Re: FTM 2024 not showing Ancestry Data
Post by: GWGeck on Sunday 29 June 25 17:27 BST (UK)

I have the same exact problem for the past couple of days. I've tried several things about display graphics and also "repaired" software install. Still happens.

Title: Re: FTM 2024 not showing Ancestry Data
Post by: HarryW on Monday 30 June 25 15:58 BST (UK)

I've had a reply from Software Mackiev:

We were able to reproduce the issue on our side and we are getting reports from other users to collect data and investigate it together with Ancestry.

1. As a workaround hints are accessible through Ancestry website just fine, so you may consider temporarily viewing and merging them there and then sync to FTM until we figure out what's happening.

2. Alternatively, you can also continue using FTM 2024 Web Search without viewing the source result file first, but merging it directly through Web Search results using "Merge" button, it should work as intended.

3. Also, you may right-click on the record and select "Open in New Window". It won't show a record first, but you may edit a link on Address bar by replacing "search" phrase in the domain name in the URL with "www", like this:

FROM:
https://search.ancestry.com/search/collections/1054/records/509476

TO:
https://www.ancestry.com/search/collections/1054/records/509476

So the record will show fine. Meanwhile engineers continue to investigate the issue and looking for a permanent solution.

Edit:
Software Mackiev appear to have the cured the problem since yesterday afternoon

Title: Re: FTM 2024 not showing Ancestry Data
Post by: GWGeck on Wednesday 02 July 25 23:23 BST (UK)

Thanks for following up with them.  My software is working again today.