RootsChat.Com
General => The Common Room => Topic started by: Steve C on Friday 06 June 25 18:32 BST (UK)
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Just wondering if anyone has used the Gov UK website recently to apply for a duplicate/copy Will.
It has been a while since I last ordered but elected to place an order on Monday 26th May 2025. I obtained a payment confirmation reply from a donotreply Gov.UK email address.
I have tried to use the "Contact Us" option on their website without success. Just wondering if anyone else is having problems or issues? I was just checking on progress ( it says Documents Pending beside my order ) and a cursory look on the Gov UK website does not appear to give any timescale for delivery of documents. I may be wrong but I do not recall previous orders taking this long.
Just to clarify this is not a criticism, just a genuine enquiry as to progress.
Many thanks
Steve
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I think they are perhaps taking a little longer than usual.
I ordered two wills on 28th May. One arrived yesterday, and the other is still pending.
When I've ordered in the past they have generally arrive within a couple of days.
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I think they are perhaps taking a little longer than usual.
I ordered two wills on 28th May. One arrived yesterday, and the other is still pending.
When I've ordered in the past they have generally arrive within a couple of days.
Thanks very much JenB for your reply.
Well thats what I thought......about a couple of days previously......hence my post ;)
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I waited around 10 days for one recently while another ordered the day before was instant.
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I waited around 10 days for one recently while another ordered the day before was instant.
Thankyou for your reply rosie99. I will wait until Monday afternoon before attempting to make contact, although I am struggling to find an email address for them.
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I assume this isn't an English will?
For those, I apply to probatesearch.service.gov.uk.
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I assume this isn't an English will?
For those, I apply to probatesearch.service.gov.uk.
Yes its an English will.
I was referring to this website. Have taken Direct out of the main title of this thread to avoid any confusion I may have given.
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The URL (Web site address) is probatesearch.service.gov.uk.
Have you signed in, and then checked "My Orders"?
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The URL (Web site address) is probatesearch.service.gov.uk.
Have you signed in, and then checked "My Orders"?
Yes, I have already done that, as detailed in the third paragraph of my opening message. See attached screenshot ( although I have removed the potentially sensitive family name I am searching ).
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Document is pending - so you need to be patient. ;)
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Document is pending - so you need to be patient. ;)
Yes I know the document is pending and I am patient.
However, after more than ten days of waiting I was beginning to wonder if anyone else had similar issues ( especially as other orders I had placed previously had arrived in just a couple of days or so ). I feel better for reading the replies given by JenB and rosie99, both of whom appear to have experienced issues resembling mine recently.
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I ordered 2 Wills on 23 May and 1 on 25 May, 1 appeared last Monday 2nd, 1 on Wednesday and the last on Thursday so, as others have said, they're taking longer at the moment. The one received on Monday was even from last year which tend to usually be quicker.