RootsChat.Com

General => Technical Help => Topic started by: alan Britton on Wednesday 30 April 25 23:43 BST (UK)

Title: Unable to access my account.
Post by: alan Britton on Wednesday 30 April 25 23:43 BST (UK)

I have not been on Roots Chat for a while and when I tried to log in to my account my password was declined.
I tried to rest my password but the email account I use for resetting is no longer available to me, so I have had to open a new account, can I regain access to my original account.

Regards
Alan AKA Percy Porter

Title: Re: Unable to access my account.
Post by: sarah on Thursday 01 May 25 20:06 BST (UK)

Hi Alan,

I am going to change your email address for "percy porter" to the current one that you have used for this post, when I do that I will send you an email to change your password - you should be able to log in then with your old profile.

Kind Regards

Sarah

Title: Re: Unable to access my account.
Post by: still daizi on Thursday 15 May 25 16:37 BST (UK)

hello i am also needing help to access my original account  i don't have access to the email i originally signed with   thanks in advance

Title: Re: Unable to access my account.
Post by: sarah on Thursday 15 May 25 20:26 BST (UK)

Hi there Daizi,

I can see your old profile, I will move your email address over to your old profile and send you a new password.

Regards

Sarah

Title: Re: Unable to access my account.
Post by: still daizi on Saturday 17 May 25 10:57 BST (UK)

thank you sarah i look forqard to hearing from you with new password