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General => Technical Help => Topic started by: mickmack1942 on Wednesday 23 April 25 15:24 BST (UK)

Title: Ancestry refusing images
Post by: mickmack1942 on Wednesday 23 April 25 15:24 BST (UK)

  I have been trying to install images from Pr to a ancester and all I get is..

   [! Something went wrong! Take a look at these issues and see if you need to fix them.
The Matthew Elford bp.png file encountered an unknown error. Please try again later. ]

    Any ideas from any one ...

    Or maybe this item is in the wrong dept.

Title: Re: Ancestry refusing images
Post by: RJ_Paton on Wednesday 23 April 25 15:52 BST (UK)

What size is the file, Ancestry have a maximum limit of 15 Mb

Title: Re: Ancestry refusing images
Post by: mickmack1942 on Wednesday 23 April 25 16:09 BST (UK)

     317 kb . I tested other files to other ancesters and the same thing happened ,
     the files are mostly the same size the larges is about 800kb.

Title: Re: Ancestry refusing images
Post by: mickmack1942 on Wednesday 23 April 25 16:22 BST (UK)

    May be Ancestry are throwing a wobbly , they have done in the past,
    I will go off line till later .

Title: Re: Ancestry refusing images
Post by: RJ_Paton on Wednesday 23 April 25 18:40 BST (UK)

Quote from: mickmack1942 on Wednesday 23 April 25 16:22 BST (UK)

    May be Ancestry are throwing a wobbly , they have done in the past,
    I will go off line till later .

It does seem that the problem is at their end

Title: Re: Ancestry refusing images
Post by: Biggles50 on Wednesday 23 April 25 21:02 BST (UK)

Try to upload a JPG file rather than a PNG

Title: Re: Ancestry refusing images
Post by: mickmack1942 on Thursday 24 April 25 08:07 BST (UK)

      Thanks i'll give that a run nothing ventured ,etc...

Title: Re: Ancestry refusing images
Post by: King23 on Friday 09 May 25 16:04 BST (UK)

Could be a file size issue.