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General => Technical Help => Topic started by: Linna on Monday 24 March 25 11:57 GMT (UK)
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I have a Pc with Windows 10 and Edge. When I go to the home page on Ancestry and do a search I get the results I want but when I try to edit the search using the (pencil) Edit search, for example to change a maiden name to a married name, it won't let me change anything. i can input a couple of letters then it reverts to what was originally input. My only option is to create a new search from scratch, which is most annoying.
Does anyone know if it's likely to be my PC or whether it's an Ancestry fault.
Hoping someone knows
Thanks
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Not just you! I've encountered the same problem in the last couple of days. Hopefully Ancestry will sort out the glitch soon.
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Had similar problems for several months on both MAC and iPad - bet Ancestry say it isn’t them!
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It is the same for us.
Win 11 PC, iMac, MacBook, iPad, all the same iffy searching.
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Same here. If you refresh the page, it will be OK, and you can change it.
If the form itself changes, it will take you to the database you last had a look at!
I'm on Win 11, on Firefox
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I have had it do that intermittently for a while. However I have found that if you are trying to fill in an empty box it is more likely to freeze at only a few letters. Whereas if you fill in the new name in front of the old name and then delete the bit you don't want it is more likely to work. (Windows 10 with Firefox )
I hope that helps.
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Thanks everyone. I've tried all your ideas and some work but not all the time. It is too frustrating for words. AS the problems seem be occur across all platforms I think the fault must lie with Ancestry. I'll try and raise it as an issue but I won't hold my breath. I've raised things with Ancestry before and not received a reply.
Thanks again everyone ???
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Yes its's been weird for a while. The two letters and then no more search is annoying, but even worse for me is when I enter a location and then try to select one of the ones offered it returns me to the previously entered information (names, dates, locations, etc). I find that the only way to fix it is to go back in, enter the names and dates, remove the current location, perform the search I don't want with a blank location and then go in again and enter the locatioon into the now blank space. Then it works. Until the next time.
It's been driving me mad for several weeks, but I doubt it will ever get fixed.
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i can input a couple of letters then it reverts to what was originally input.
Was the third letter a lower case 'r'?
Debra :)
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I usually input in lower case. It saves a lot of keystrokes when you've got dodgy hands.
I've raised this issue at Ancestry have spoken to a real person, after giving the chatbot a run around (name of Leif. how nice ;D). Eventually the chatbot just said "I can't help" and gave me a freephone number to ring. When I rang it I had 2 options - subscription queries or DNA queries. I've had this kind of thing before - no option for what you're after so they expect you to give up. I went through to subscriptions and got a man who was obviously a technical guy as he asked me what the issue was. I explained the issue, including the fact that I'd done the all troubleshooting they'd suggested except changed my browser. He accessed my account and found no issues at his end. He asked if I'd tried on another device, (smart phone or laptop). I've tried both and everything works OK (Laptop is Windows 11) but I can't use that all the time and I will not change browser to the one they recommend (Chrome). I hate being coerced into going to Google for everything. I'll have to wait till I can use my son's laptop to see if the edit search facility works OK on that. After that I'll get back to Ancestry (I have a case number).
If everyone has tried the troubleshooting suggested by Ancestry and still have the issue I suggest you contact Ancestry as well. The more instances they get the more likely they'll be to take notice of us.
Linna
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I doubt that upper or lower case has any effect on searches.
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I have tried different browsers, Firefox and Chrome, different keyboards, just my laptop with no keyboard or monitor connected, cleared cache/cookies.
The significance of the lower case letter 'r' is that Ancestry uses it as a hotkey for 'refine'. It shouldn't work that way when the cursor is in a search field but that is what is happening for me.
Debra :)
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I've had issues with Edge for ages not opening hints or allowing me to view them and Ancestry repeatedly say it's not their end and try another browser. I'm not a fan of any of the alternatives, Firefox seemed stable but slow until Ancestry lumbered us with Networks. I'm lucky if I can load a page within 10 attempts now.
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I have tried different browsers, Firefox and Chrome, different keyboards, just my laptop with no keyboard or monitor connected, cleared cache/cookies.
The significance of the lower case letter 'r' is that Ancestry uses it as a hotkey for 'refine'. It shouldn't work that way when the cursor is in a search field but that is what is happening for me.
Debra :)
Thank you very much for mentioning the lower case 'r' problem when editing a search. It has been driving me crazy for months. I have resorted to substituting a '?' sometimes, just so I didn't have to use an 'r'. I thought it was Firefox or an extension.
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I've had the same problem with 'r' so I just put the Caps Lock on and it works for me.