RootsChat.Com
General => The Common Room => Topic started by: AllanUK on Sunday 10 November 24 18:01 GMT (UK)
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Anyone having problems with FindMyPast today?
I am finding it a tad slow and also when searching I am getting strange results. For example, several times when I have being searching the Censuses (mainly 1861;1871 and 1881) when I click 'view' I get an error message saying that the 1921 Census is unavailable due to maintenance!
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It was creaking and falling over earlier today when I tried it, so looks like they have issues yes
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I realise that they have a free weekend as they have had in the past but this time it is not fit for purpose especially the people who pay to use it.
Going to give up now (and tomorrow)!!
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Really annoying, they offer these free weekends but it knocks all of us out of the system. It thinks I am on the free account and pop ups to remind me I am 'using this for free' appears over records I am trying to view, no I have PAID! This weekend I regularly get Cloudflare errors when it crashes on me often and it tells me it is FindMyPast which is the problem. They advertise all this for free but we can't all use it at the same time. Not really fair but I guess it may get them a few customers more, and they reckon the risk of it irritating the paid long standing customers is worth it as they are unlikely to end their subscriptions ::)
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I find refreshing the screen usually brings it back. Sunday will probably have been the busiest day. It seems to have stopped flagging up the records you have already looked at, so difficult to keep track if working through a list.
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It was OK for me earlier yesterday, then as soon as an email at 14:28 reminding me to make the most of free access hit my mailbox, the website almost ground to a halt.
Can't think why I got the email, since I have a premium sub and have done for many years.
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It was OK for me earlier yesterday, then as soon as an email at 14:28 reminding me to make the most of free access hit my mailbox, the website almost ground to a halt.
Can't think why I got the email, since I have a premium sub and have done for many years.
Same here.
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I am not very happy with them as I currently have a 3 month Premium sub which is supposed to include newspapers. But having just found a newspaper item of interest, it is telling me I must upgrade or pay to view >:(
It seems they have "simplified" the subscriptions. They should honour the terms I subscribed under.
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I am not very happy with them as I currently have a 3 month Premium sub which is supposed to include newspapers. But having just found a newspaper item of interest, it is telling me I must upgrade or pay to view >:(
It seems they have changed the subscription range. They should honour the terms I subscribed under.
I have a premium account too and this keeps doing it to me, I contacted them about this, and they agreed I have access to the newspapers. If you contact them they will look into it.
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Thanks. They had better do more than "look into it".
This is clear enough.
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Thanks. They had better do more than "look into it".
This is clear enough.
It is really annoying, I agree totally.
I sent them URL's and screenshots, so they had better fix it soon!
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I had a 3 month premium subscription due to expire in December. I logged on today and saw there was an offer of 30% off subscriptions. This made the annual cost of the new Everything subscription £139.99 but my upgrade figure was based on the full price of £200. I assumed this was because the offer was only open to new subscribers but thought I’d try customer services just in case. They straight away applied the offer to my account and I was able to upgrade for the discounted price of £139.99 less a refund for the remainder of my existing 3 month subscription.
Just thought I’d mention it in case anyone else wants to give it a try.
Pinetree
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I pay a monthly sub to FindMyPast and have done for about 4 years now. Before that I used to just pay the odd sub here and there.
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Thanks for bringing this up. I've just checked and they say that my all singing sub will go up to £169.99 in March from £139.99.
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I am not very happy with them as I currently have a 3 month Premium sub which is supposed to include newspapers. But having just found a newspaper item of interest, it is telling me I must upgrade or pay to view >:(
It seems they have changed the subscription range. They should honour the terms I subscribed under.
I have a premium account too and this keeps doing it to me, I contacted them about this, and they agreed I have access to the newspapers. If you contact them they will look into it.
I had the same problem as well, and just in case this applies to you:
My browser is Mozilla Firefox, and FindMyPast was running horribly for days even after their free blitz, and although I should be able to see the newspapers, it kept telling me to upgrade.
The fix for me was to turn OFF the "shield" for site tracking, in the url address bar. I don't know if it's the same symbol and location for other browsers, but it would also be in your settings.
If you have a "shield" icon, click on it while at FindMyPast, and turn it off. The shield symbol will remain, but have a slash through it, like the attached image: