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General => The Common Room => The Lighter Side => Topic started by: Helina on Friday 19 July 24 11:57 BST (UK)
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Anybody having problems with ancestry? Difficulty in gaining entrance, freezes when I try to search also the same with my tree. the window that comes up says its temporary but nothing about maintenance
helina
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There's a global IT issue following a Microsoft security update that went wrong.
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I'm also having problems, I expect it's down to the Microsoft IT issues that are in the news at the moment.
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Thank you for your reply, lets hope they sort it out soon. Worrying though.
helina
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The global IT issue is down to a cyber-security company called CrowdStrike - which is used by Microsoft 365.
Not a Microsoft problem per se.
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Time for some umch needed hoovering.
Jessi
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I have been watching reports about the IT problem on BBC news website.
https://www.bbc.co.uk/news/live/cnk4jdwp49et
It just had an article about Downdetector (a website where people report problems with specific organisations websites). Ancestry was one of the websites mentioned as having problems
I tried to get into Ancestry this morning - it didn't even recognise the password I've used for many years.
Seems OK now though
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Let's hope we're up and running again soon!
PS you can check the status of each Ancestry feature via the site https://support.ancestry.com.au/s/article/Is-Ancestry-Down
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I have been watching reports about the IT problem on BBC news website.
https://www.bbc.co.uk/news/live/cnk4jdwp49et
I tried to get into Ancestry this morning - it didn't even recognise the password I've used for many years.
Seems OK now though
Same here :(
Rosie
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At last just managed to get into ancestry
helina
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If ever there is a reason to have a proper Backup of your Ancestry family trees that is fully under your control, this should get you heading for the software purchase.
I’m talking a fully sync’d tree between software and Ancestry so that includes all media, images, documents etc and NOT just a Gedcom file.
I’m glad by chance that yesterday I sync’d my Family Trees to my software.
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I have a PAF, also am on a great site called Familypedia which is a wiki where I have added my family tree, and you can add biographical details. I think you can on Ancestry but I have never used such facilities yet.
Yes for me also, Ancestry has been playing up all day.
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My primary tree is on my PC - identical versions on Family historian and Family tree maker. I also have boxes of certificates and printouts on that stuff called paper. I create a gedcom from FTM to put on ancestry, solely so I have a tree linked to my DNA data. No way would I ever entrust over 40 years of research to any on-line service
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My primary tree is on my PC - identical versions on Family historian and Family tree maker. I also have boxes of certificates and printouts on that stuff called paper. I create a gedcom from FTM to put on ancestry, solely so I have a tree linked to my DNA data. No way would I ever entrust over 40 years of research to any on-line service
A wise action.
Spare a thought for one of my DNA contacts, previously I had given her some tech help and she sent me a message asking for help as she had been having Laptop troubles and her Son in Law wiped it and reinstalled Windows.
All her research gone and no backups.
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As well as trees duplicated on two software programmes on pc, they are also saved on an external drive. Have just got an even bigger external drive, maybe I will do another back up to the new one.