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General => The Common Room => Topic started by: nestagj on Thursday 20 June 24 17:10 BST (UK)

Title: Issue with GRO Website payment provider tonight and today.
Post by: nestagj on Thursday 20 June 24 17:10 BST (UK)
Hello

I've been trying to place an order with the GRO for three digital images of births last night and just now but when I go to check out it says error connecting with payment provider - has anyone else had this issue  - I've used two machines and two different browsers

Thank you
Nesta
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: Tin man on Thursday 20 June 24 19:00 BST (UK)
Hello Nesta

i'm trying to order 2 certificates and keep getting the same message too.  ???

Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: Galium on Thursday 20 June 24 20:31 BST (UK)
Me too today, although I did manage to buy one yesterday morning.  I'll just wait for them to sort it.
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: nestagj on Thursday 20 June 24 22:15 BST (UK)
Thanks for letting me know , glad it wasn’t just me .   Like you I’ll just wait nothing urgent 😀
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: dtlroots on Friday 21 June 24 14:31 BST (UK)
#MeAlso !
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: Biggles50 on Saturday 22 June 24 10:37 BST (UK)
I have had this issue four times in the last few months.

Going back and trying later or the following day has worked for me.
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: Alandal on Saturday 22 June 24 11:54 BST (UK)
…. And today for us
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: Alandal on Saturday 22 June 24 19:30 BST (UK)
….. but worked thirty minutes later,

Al & Al
Title: Re: Issue with GRO Website payment provider tonight and today.
Post by: nestagj on Friday 28 June 24 10:49 BST (UK)
Thank you all - happy its not just me
Nesta