RootsChat.Com
General => Ancestral Family Tree DNA Testing => Topic started by: Pheno on Wednesday 29 May 24 11:23 BST (UK)
-
I see I have a beta version of this update for my matches today.
Assuming there are some glitches - does anyone else have a list of dna matches which have been linked to their tree so the round match symbol on the original list should have the small family tree icon. Some of mine have and some haven't.
Is this the case for anyone else? Are there any more glitches to be aware of?
Pheno
Added: It also seems to have lost the ability to display all the groupings applied to matches, even if the appropriate box is actually ticked.
-
Some of the DNA matches on both my own and my Wife’s trees have lost the link to them.
So in the main DNA match listing where they are assigned a Star from the group menu to signify that the match is “in the family tree”, “flagged as a DNA match” & “that they are linked to themselves in the tree”
This has not changed yet but now some show VIEW MATCH where they used to show VIEW IN TREE.
As we have 230 DNA matches linked in our trees I am non to pleased with Ancestry, but it will probably get worst.
-
Yes hopefully teething glitches and hopefully will get sorted.
I did fill in the survey though to suggest that I was somewhat dissatisfied with the beta rollout and the functionality which had been lost.
Also I can't say I like the format where any comments that have been added to a match are now below the line which separates that match from those both above and below it. To me it looks as if the comment now relates to the match below - which is not the case at all.
I don't usually complain about these things but this, I think, is a lot worse than what it replaced.
Pheno
-
BTW
Yes, Some of mine have lost the Tree Symbol in the Match list
-
i don't appear to have any 'beta' display changes, but i have noticed that the match list is loading a lot slower and my number of new matches has been dropping all week (normally between 40-50, but now down to about 15)
Richard
-
I am in Australia, and have opened Ancestry this morning to the new Beta matches display.
I am NOT HAPPY!!
For a start, the group colours have changed, eg my yellow group is now ochre. Also, a letter reference has been insterted into the square (no longer circle) colour indicator. This is also confusing because there are several groups with the same initial.
This is all very annoying, as I had used up most of the available colours for my groups and through years of use they are second nature to me. I now have to re-learn a whole set of new colours, as when I looked at the new range, the original colours have been removed.
Surely if Ancestry wanted to introduce a wider range of colours, they could have just kept the primary colours that were already available, and added a range of shades to complement each one.
I haven't even started to look through the other changes that are there in the Matches page. No doubt they will be equally annoying and confusing.
For a company as big as Ancestry, you would think that before hoisting elemental changes on their customers, they might run their ideas through some of the users and see how they might affect them. I think sometimes it is the geeks in the backroom that come up with these ideas, think they look cool and push them through without thinking about the poor end-user who has to re-learn their system anew each time.
-
I think sometimes it is the geeks in the backroom that come up with these ideas, think they look cool and push them through without thinking about the poor end-user who has to re-learn their system anew each time.
As an IT person :-) i think you will find its not the 'geeks' driving changes like this, its normally the marketing teams. They would have loved the idea of a colour palatte change, as they can make all sorts of claims about refreshed interface, and design, LoL.
-
They seem to have changed their relationship predictor as well. All my 8cM matches are suggested to be some flavour of 3rd or 4th cousin. Worse still it won't let me set anything further out than 4th cousin !
I hope this is just 'let the customer do the testing' and will quickly disappear but I worry.
-
Well it is unlikely to disappear unless we all let them know what we think!
Also it would be nice to know that we are beta testers rather than just spring it on us.
Pheno
-
When did the beta change get introduced?
Just read the thread, checked DNA matches and tree..nothing appears to have changed.
Cas
-
They seem to have changed their relationship predictor as well. All my 8cM matches are suggested to be some flavour of 3rd or 4th cousin. Worse still it won't let me set anything further out than 4th cousin !
I hope this is just 'let the customer do the testing' and will quickly disappear but I worry.
That sounds poor. At least at the moment we can label as 5C (but not 5C1R) and I've managed to identify a lot of those
-
Hi Cas, I am in Australia, not sure if the rollout is worldwide, but definitely in Australia as of this morning.
And rsel, you are probably right, it does look like a marketing ploy. We can't blame the geeks, they will just be doing what they are told.
I should also add that I have sent a strongly worded protest to Ancestry, both on their Help line and the Beta survey request. Perhaps if lots of people do the same, they will at least reverse the colour issue. That would be a really good start -my setup had become so intuitive that I didn't have to think twice about where my matches belonged.
-
When did the beta change get introduced?
Just read the thread, checked DNA matches and tree..nothing appears to have changed.
Cas
I'm in England, overnight for me. Looks like this now -
(http://)
-
Thank you for the reply ozdelver and Steve I am in UK.
Wish they would add something new, such as a chromosome browser, rather then mess with what is established.
If it ain't broke, don't fix it comes to mind ::)
Added - rechecked, no changes as yet.
Cas
-
No changes for me as yet, just checked.
However, no matches whatsoever this week and that usually means that somethings about to happen!
Romilly.
-
My sub expired on Sunday so my page was bound to change but I don't have the new icons just yet or the DNA tools announcement though others in the UK are starting to see them. A couple of days without new matches but back to normal now as I've had a dozen drop in three or four updates today alone
-
Some of the DNA matches on both my own and my Wife’s trees have lost the link to them.
This has not changed yet but now some show VIEW MATCH where they used to show VIEW IN TREE.
The view match/view in tree function seems to have disappeared completely today!
Pheno
-
Got new display this morning. Dreadful. As has already been mentioned., groups have been changed, so I can't distinguish all my surnames which happen to start with the same letter. Maximum display is 50 without clicking over and over again through multiple pages, whereas you used to be able to scroll. Seems everything today is made for people who peer at a minute screen on a smart phone, not an old fashioned PC
-
Well it has got worst.
Our DNA is now showing Beta.
It is totally useless for us, with very slow loading Matches only 20 people per page and when it eventually loads clicking on Page two sends itninto a refresh page one mode and then the Loop continues.
Brain dead Ancestry IT staff who would soon complain if they picked up their new car only to find no steering wheel just a note saying “Design in Beta”.
-
I recommend you all watch Donna Rutherford's great video on the new AncestryDNA layout. It takes you step by step through the beta system. And Donna likes many of the changes.
https://www.youtube.com/watch?v=Mkg98DzbJYg
-
I recommend you all watch Donna Rutherford's great video on the new AncestryDNA layout. It takes you step by step through the beta system. And Donna likes many of the changes.
https://www.youtube.com/watch?v=Mkg98DzbJYg
after watching that, i am glad i dont have the beta :-) apart from the fact i can't fee back to ancestry how bad it is they have removed some of my common used filters.
The only change i want from ancestry from there earlier announcements is the changes to the shared matchs so that i can see how many cM A & B share rather than how much i share with them.
-
I recommend you all watch Donna Rutherford's great video on the new AncestryDNA layout. It takes you step by step through the beta system. And Donna likes many of the changes.
https://www.youtube.com/watch?v=Mkg98DzbJYg
after watching that, i am glad i dont have the beta :-) apart from the fact i can't fee back to ancestry how bad it is they have removed some of my common used filters.
The only change i want from ancestry from there earlier announcements is the changes to the shared matchs so that i can see how many cM A & B share rather than how much i share with them.
That would be a great feature.
As it is mine does now seem to function OK, I am not getting the hang up loop when I apply a filter.
Two things I do not like (1) only 20 matches per page but this can be changed to 50, one has to click to get the next page (2) there is more menu clicking.
-
I have had about a week to play with this new Beta version now and I can find nothing to recommend it apart from the 1st letter of the group name being displayed. Everything else is a step backwards, mostly cosmetic, but one item is a HUGE problem.
As part of these changes they have changed to relationship predictor to exclude everything further out than 4th cousin, so for example the very last match in my list at 1 segment of 8cM according to Ancestry has a 68.9% chance of being in the 4th cousin group (4C,3C1R etc). This is an utterly ridiculous number, SegcM (my go to predictor) has the 4C group at 1.7% and the highest likelyhood being 8C1R at 20.9% which feels a lot more like it to me.
This in itself wouldn't have been a problem as Ancestry's predictions have always been poor and I have never trusted them but they have compounded this by enforcing them. This means that I cannot set any relationship outside of what Ancestry allow so for my smallest match at 8cm I cannot now set "Distant Cousin" and put the true relationship in the notes, as I have been doing, but have to leave it as their suggested "4th cousin or half 3rd cousin 1x removed".
This leads to the farcical position in ThruLines of being unable to set the relationships Ancestry itself suggests.
As you might imagine I have let Ancestry know my feelings on this. I would urge anybody who has the Beta version to check this out and confirm what I have found and if so let Ancestry know.
-
Yes I agree, being able to edit the relationship up to 4th cousin to show the correct one was very useful. What would also be useful if it differentiated, (by different colour or something) between its predicted relationship and the user corrected relationship.
-
Thank you for the reply
its all a mix up with me at 86 it is confusing .
I don't like changes and this has really annoyed me
Here's me thinking I had blocked myself off and its been Ancestry all along
Elizabeth
-
After all the negative comments about the new beta version of AncestryDNA, I managed to access an account that has beta rolled out. And...
I like the beta version!
I like having page numbers - for me it makes going through matches much easier. You can change the number of matches per page from 20 to 50 by scrolling down to the toggle in the bottom left hand corner. And you can jump pages (if you are on page 2 or more) by changing the page number at the end of the URL (in the address bar), then pressing enter or return.
Having the 1st letter/number of the group now appear in the coloured square also works for me - as my paternal groups all begin with P and my maternal groups with M. Thus the colour is less important, as my 'squared' matches now have P or M displayed.
I like being able to do more things from the match list, rather than having to go into the match entry. For example, adding/editing comments.
It took me awhile to find the list of groups (coloured squares), but I finally found it in the dropdown under: More filters...
Two changes I would suggest are: (1) being able to arrange matches from smallest to biggest and (2) moving the line from under a match (which splits the match from its notes and coloured squares) to beneath the notes and coloured squares.
The beta changes are minor. The big changes will come when Pro Tools rolls out with the new DNA tools. More colours. More groups. And showing how much DNA your match shares with the match you share.
-
Two changes I would suggest are: (1) being able to arrange matches from smallest to biggest and (2) moving the line from under a match (which splits the match from its notes and coloured squares) to beneath the notes and coloured squares.
I agree about moving that line. Although you cannot reverse the sort direction, it is possible to filter by the number of cMs match. So you could choose to see just your lowest matches e.g 6cm or a 6 -7 cM range.
I have labelled my matches according to the 16 main lines, using the pinkish colours for maternal and the bluish colours for paternal. Then I have 6 colours allocated to major clusters I haven't definitely identified. I have 7 duplicates on initial letters, so initial on square of a different colour to the one I chose is very confusing.
-
I got the beta format a few days ago and dislike it intensely and filled out the feedback form to say so. The print is so much smaller that it's hard to read even tho I have good eyesight. The line between the match and my notes is in the wrong place. It makes it look as if the note belongs to the person below. This can only lead to errors. There is more but others have already covered the bases.
-
Looks like somebody is listening after all, they've changed my colours back to where they were.
FYI Alison55 you can change the size of the font on most browsers by Ctrl+ and Ctrl- and it will remember the settings per site. I use 120% for Ancestry.
-
Thanks for that, Steve. I do know that but it's annoying as it was never a problem before this new beta change to matches.
-
Have a really weird bug that I assume is as a result of these updates ::) that I posted on below, on the DNA match's pages it shows all my trees and trees I have edited as trees of those who have shared their DNA matches with me ????!
https://www.rootschat.com/forum/index.php?topic=883553.0
-
Yikes! Someone mumbled something in a meeting about having just got Ancestry Pro Tools and that it was showing them stuff. So I asked if it is now showing how much DNA you and a match share with a shared match. Yes, came the answer.
So I went looking for Ancestry Pro Tools. The only way I could find Pro Tools was to do an internet search, which turned up the page below. I clicked on Purchase, logged in and added Pro Tools to my Ancestry account.
https://support.ancestry.com/s/article/Ancestry-Pro-Tools-Membership?language=en_US
A totally unexpected benefit of Pro Tools (which they might end up turning off) is that I can now see shared matches that were previously invisible due to the 20 cM / 20 cM match rule.
For example, I have several key (small - 20 cM) matches for whom I previously had no shared matches (as there were no matches with whom we both shared 20 cM or more). Now I have shared matches for them - with my amount of shared DNA being less than 20 cM.
-
Be aware it states:
. Note: Pro Tools is only available in the United States currently.
-
Be aware it states:
. Note: Pro Tools is only available in the United States currently.
I think anyone with a subscription can add it if they login to the US site? Perhaps someone could confirm.
-
Yes - people outside the USA who use that USA link, then log in with their usual details, will with an ounce of luck be able to subscribe to Pro Tools and get the new DNA tools.
Some people who already have a Pro Tools subscription are saying they can't see the new tools - perhaps they need to log out, then log in again.
Some people are saying they still have coloured dots, not coloured squares - I have dots on my 1st page, then squares for matches!
You need a 'proper' Ancestry subscription/membership in order to be able to purchase Pro Tools (AncestryDNA Plus is not sufficient).
-
Pics anyone ?
-
This comes at a bad time for me . I have been asked to investigate a mystery for someone whose DNA I manage but is not related
It takes me a while to get my head round any new system.
I haven't looked at ancestry since this happened and am very busy in June tho docs orders are to rest
Thanks for any updates + hints on how to manage these changes ....yes photos will be useful
-
Some people are saying they still have coloured dots, not coloured squares - I have dots on my 1st page, then squares for matches!
You need a 'proper' Ancestry subscription/membership in order to be able to purchase Pro Tools (AncestryDNA Plus is not sufficient).
AnotherDay - Do you have to have the new beta version to get the additional functionality in Pro Tools. When I follow the link the support page does not include the new functionality. Just the "old" functions which are of no interest to me. I don't have the new beta version so I am wondering if the new shared match functionality in Pro Tools is only available if you have the beta version.
-
I don't have the new beta version but I added Pro Tools yesterday. Unfortunately I can't see how many cMs shared matches share with each other.
However, I am using the functions of Pro Tools, checking for errors in my tree (there aren't many) Trees are rated out of 10 - mine is 9.8.
I noticed this watching a You Tube video a couple of days ago - the genealogist that posted it had a tree rating of 7.7.
-
However, I am using the functions of Pro Tools, checking for errors in my tree (there aren't many) Trees are rated out of 10 - mine is 9.8.
I would be interested to know how "It" checks for errors in a tree, considering "It" is constantly suggesting hints for impossible ancestors. You know the sort - buried years before they died, women giving birth at four years old to children just two months apart on different continents or even better, 50 years after their death.
-
I would be interested to know how "It" checks for errors in a tree, considering "It" is constantly suggesting hints for impossible ancestors. You know the sort - buried years before they died, women giving birth at four years old to children just two months apart on different continents or even better, 50 years after their death.
I had one of those. On the 1911 Census where children that had died had been crossed out. I attached one to my tree but Pro Tools told me off because I had a record for a person who had died.
So based on that if people use pro tools it could "theoretically" help getting rid of some errors (wishful thinking).
-
You need to have a 'proper' membership/subscription to be eligible to purchase Pro Tools.
I suggest people log out of Ancestry. Then try to purchase Pro Tools using this link:
https://support.ancestry.com/s/article/Ancestry-Pro-Tools-Membership?language=en_US
I didn't have the Beta version when I tried this - and I only went looking for Pro Tools because someone said they had the new tools.
It's possible that Ancestry is still rolling it out - and that I got lucky.
brigidmac - The new DNA tools available with Pro Tools are very easy to understand and make life so much easier. The only trick is when looking at the matches you share with a match, in the bottom left hand corner there will be 1 and an arrow or 1 of 1 - the former means click on the arrow to go to the next page.
-
You need to have a 'proper' membership/subscription to be eligible to purchase Pro Tools.
I suggest people log out of Ancestry. Then try to purchase Pro Tools using this link:
https://support.ancestry.com/s/article/Ancestry-Pro-Tools-Membership?language=en_US
I didn't have the Beta version when I tried this - and I only went looking for Pro Tools because someone said they had the new tools.
It's possible that Ancestry is still rolling it out - and that I got lucky.
brigidmac - The new DNA tools available with Pro Tools are very easy to understand and make life so much easier. The only trick is when looking at the matches you share with a match, in the bottom left hand corner there will be 1 and an arrow or 1 of 1 - the former means click on the arrow to go to the next page.
I've had a "proper" membership for about 20 years. I've logged out an in several times but still no cMs for shared matches.
-
Kitty Cooper has done a blog post, with screen shots!
https://blog.kittycooper.com/2024/06/finally-a-reason-to-get-ancestry-protools/
-
My enhanced shared matching appeared today 8)
-
So they are locking the one feature i was waiting for behind a paywall of the pro-tools ? Looking at what the tools offer, its only the shared DNA part that i would want and i don't think they are worth another £95 a year on top of what i pay in membership for the record access.....
Ok, slight update. Its just come up with the upgrade message on the UK site, and its slightly cheaper at £4.99 a month. That's still another £60 a year though
Richard
-
I bought this this morning, and I am not seeing anything any different on my Shared Matches.
So I rang them. Guy tried to tell me that I wouldn't have been able to see the shared matches, but there is NOTHING new that I'm seeing. So I've cancelled, will try again later.
-
Ok, slight update. Its just come up with the upgrade message on the UK site, and its slightly cheaper at £4.99 a month. That's still another £60 a year though
Richard
Just checked mine, still no beta and no upgrade message, that I can see. I only have a UK sub, will that affect being able to have a few months of pro tools? Anyone know?
Cas
-
Just checked mine, still no beta and no upgrade message, that I can see. I only have a UK sub, will that affect being able to have a few months of pro tools? Anyone know?
I don't have the BETA either, but i am a Worldwide member.
Richard
-
I bit the bullet a couple of days ago, logged into the .com site paid my $10 + $2 tax which came through as £9.75 and waited. They're rolling it out over a few days, mine came through overnight last night and I've been playing with it today. I thought I would have to stay on the .com site but it works fine on .co.uk.
Too soon to tell if I'll keep it permanently but there's a ton more info to get through and it's turning up a lot of new stuff, also the tree checker is useful.
-
Ok thanks.
If they are looking to get all subs to worldwide, then I don't think it will work. Possibly they will lose money if they wish to exclude people.
Oh well...
-
Ok thanks.
If they are looking to get all subs to worldwide, then I don't think it will work. Possibly they will lose money if they wish to exclude people.
Oh well...
Just to add
Have been offered the pro tools update today. So it is with any sub you can aquire the addition, not just worldwide.
-
Yes, Anc seem to be rolling it out to UK. Got a prompt to upgrade to ProTools today.
-
Ok, slight update. Its just come up with the upgrade message on the UK site, and its slightly cheaper at £4.99 a month. That's still another £60 a year though
I decided to relent today, and went to sign up. I'm now being quoted £7.99?!
-
Got the invite to upgrade yesterday. Can't see it's worth it just to see the no of cMs my matches share with each other.
What other benefits are there?
All I can see are things to do with my tree. I can get all that and more from my off line FT software.
-
Got the invite to upgrade yesterday. Can't see it's worth it just to see the no of cMs my matches share with each other.
What other benefits are there?
All I can see are things to do with my tree. I can get all that and more from my off line FT software.
The enhanced display and pro tools are different things. I have a group of matches in the US that appear to be closely related to each other but usernames are a random selection of letters and numbers. The small matches are below 20cM so didn't always show in the old shared match lists. Pro tools has shown the group is spread over 4 generations and includes several half siblings which is useful. I only intend to have it for a month every now and then though the price seems to have gone up today for those who haven't signed up yet and it's unclear what the renewal price will be a month from now.
-
I really don’t know if it’s worth my while signing up for the pro tools add on…
I’ve already got access to about 10 other tests, of people who are related to me, or are DNA matches to me. I can see from looking at their DNA matches what the cMs levels are and who the shared matches are.
My query is, what would I gain from signing up to pro tools, that I haven’t already got?
Romilly 🤔
-
It may help people sort out unusual clusters. I have a large US cluster of matches who are all at the 5C/5C1R/6C level who come out at higher than expected cM levels, but I was able to work that out (eventually) by paper trails
-
Got the invite to upgrade yesterday. Can't see it's worth it just to see the no of cMs my matches share with each other.
What other benefits are there?
All I can see are things to do with my tree. I can get all that and more from my off line FT software.
The enhanced display and pro tools are different things. I have a group of matches in the US that appear to be closely related to each other but usernames are a random selection of letters and numbers. The small matches are below 20cM so didn't always show in the old shared match lists. Pro tools has shown the group is spread over 4 generations and includes several half siblings which is useful. I only intend to have it for a month every now and then though the price seems to have gone up today for those who haven't signed up yet and it's unclear what the renewal price will be a month from now.
A month’s Subscription should enable the vast majority of DNA matches that are of interest to have the data checked and noted.
-
I found I had the "beta" display yesterday with squares instead of dots. It is not marked beta so I guess the new display is now the standard version. The new matches filter has disappeared. I will use it for a few days before making up my mind on it. I don't see any real improvements. Mostly cosmetic.
-
I found I had the "beta" display yesterday with squares instead of dots. It is not marked beta so I guess the new display is now the standard version. The new matches filter has disappeared. I will use it for a few days before making up my mind on it. I don't see any real improvements. Mostly cosmetic.
I still have the old matches list, so they haven't rolled it out fully as the standard version
-
I did the upgrade to Protools for 1 month and have now cancelled it.
It was useful in that it let me see how some of the smaller matches fitted in, and it also helped to confirm for me that my paternal grandfather William James Wilson, born Manchester 1860 and Richard Kean, born Manchester 1860, - were one and the same person. DNA results don’t lie, and I wouldn’t have so many matches to Richard Kean’s wider family if this wasn’t the case.
I doubt that I’ll ever know the exact reason for the name change, but at least I can let it lie now…
Personally, I think that the protools should be available as part of the Subscription fees.
Romilly.
-
I found I had the "beta" display yesterday with squares instead of dots. It is not marked beta so I guess the new display is now the standard version. The new matches filter has disappeared. I will use it for a few days before making up my mind on it. I don't see any real improvements. Mostly cosmetic.
Use the 'sort' option to switch between shared dna & most recent as needed.
-
Use the 'sort' option to switch between shared dna & most recent as needed.
Thanks, I hadn't spotted that.
-
In this new version I have 32 new coloured squares to allocate to groups. Before the upgrade I had allocated 17 groups which, of course, are still there. I have not upgraded to ProTools so the new groups appear to be a part of the upgrade.
-
In this new version I have 32 new coloured squares to allocate to groups. Before the upgrade I had allocated 17 groups which, of course, are still there. I have not upgraded to ProTools so the new groups appear to be a part of the upgrade.
There seems to be a glitch at the minute (nothing new when Ancestry roll out changes), whilst there are 32 squares it's still only possible to create 24 groups and some people are reporting they can't delete existing groups.
Protools is still playing up for some people too (myself included), some people see me estimated as the uncle and others as the grandfather to my half sibling when they click on my name, when they click on her name they see the other relationship, nobody is getting a prediction of half sibling.
-
There seems to be a glitch at the minute (nothing new when Ancestry roll out changes), whilst there are 32 squares it's still only possible to create 24 groups and some people are reporting they can't delete existing groups.
Ha. Knew there would be a catch. So extra groups only come with ProTools subscription. I wonder what happens if you pay for a month sub, create more than 24 groups, and then cancel sub.
I now can't find how to search messages. Search box has disappeared.
-
No its only possible for anyone, pro tools or not, to create 24 groups although there are 32 colours.
Pheno
-
I do like the changes to the revised Grouping feature.
I have just spent a couple of hours creating 8 Groups labelled “1 GGP through to 8 GGP” so they each show as the applicable number, each of which refers to one of my Great Grandparents.
I then went through my 120 DNA Matches who are linked into my Family Tree and assigned the applicable Group(s) to each of the DNA Matches.
The results show that I have DNA links to and beyond each of my 8 Great Grandparents so I’m happy that my Family Tree has no NPE’s in my recent past.
-
I have just spent a couple of hours creating 8 Groups labelled “1 GGP through to 8 GGP” so they each show as the applicable number, each of which refers to one of my Great Grandparents.
Whilst i don't yet have the update on the main match list, i don have the pro-tools so can see the new version on shared matches. I have there done something very similar but using my 16 great (x2) grandparents, saving the other groups for markers to show if i have processed the match or not, and if i have a double relationship. This has been a great help in identify which line other matchs are linked to, if they have a shared match that is already linked.
Richard
-
No its only possible for anyone, pro tools or not, to create 24 groups although there are 32 colours.
Pheno
I assume they dropped that from the pro tools sub then. Pretty sure they suggested they would be increasing the number of groups available in their promo before it was released. Increasing colours while retaining 24 maximum seems worthless to me.
-
Maybe increasing group numbers is for a future rollout.
-
The increased groups is part of the rollout of the enhanced display but it isn't working at present due to a glitch so everyone still has the limit of 24. Ancestry are aware of it and looking at a fix. There is no link between the new display and any subscription and no sub is required in order to access it, some have had it for several weeks, some got it last week, some at the weekend and some are still waiting for it to appear.
-
Thanks for that, Glen. All very confusing as the increase in groups was originally part of the pro tools promo. Look forward to getting them.
-
I now can't find how to search messages. Search box has disappeared.
Ancestry support say they have temporarily withdrawn the search facility on messages but it will be restored in the future. No date for that as yet.
-
The increased groups is part of the rollout of the enhanced display but it isn't working at present due to a glitch so everyone still has the limit of 24. Ancestry are aware of it and looking at a fix. There is no link between the new display and any subscription and no sub is required in order to access it, some have had it for several weeks, some got it last week, some at the weekend and some are still waiting for it to appear.
I am not sure how the increase in number of groups is meant to work. If you can add an extra 8 groups when subscribed to ProTools, then you stop subscribing to ProTools, do they all get deleted, or do you lose access to the extra 8? That would be very annoying.
-
The increased groups is part of the rollout of the enhanced display but it isn't working at present due to a glitch so everyone still has the limit of 24. Ancestry are aware of it and looking at a fix. There is no link between the new display and any subscription and no sub is required in order to access it, some have had it for several weeks, some got it last week, some at the weekend and some are still waiting for it to appear.
I am not sure how the increase in number of groups is meant to work. If you can add an extra 8 groups when subscribed to ProTools, then you stop subscribing to ProTools, do they all get deleted, or do you lose access to the extra 8? That would be very annoying.
Groups are part of the new enhanced match list display, There is no link between the new display and any subscription, no link to Protools and no sub is required in order to access or use the new enhanced match display.
-
The increased groups is part of the rollout of the enhanced display but it isn't working at present due to a glitch so everyone still has the limit of 24. Ancestry are aware of it and looking at a fix. There is no link between the new display and any subscription and no sub is required in order to access it, some have had it for several weeks, some got it last week, some at the weekend and some are still waiting for it to appear.
I am not sure how the increase in number of groups is meant to work. If you can add an extra 8 groups when subscribed to ProTools, then you stop subscribing to ProTools, do they all get deleted, or do you lose access to the extra 8? That would be very annoying.
Groups are part of the new enhanced match list display, There is no link between the new display and any subscription, no link to Protools and no sub is required in order to access or use the new enhanced match display.
OK thanks Glen :).
-
I now can't find how to search messages. Search box has disappeared.
Ancestry support say they have temporarily withdrawn the search facility on messages but it will be restored in the future. No date for that as yet.
Update. The search facility is restored.
-
How can they suggest a 'potential' mother for one of my ancestors who was born when said 'mother' would have been in her 60s.
I can't even delete or reject the entry!
Whoever wrote the code obviously didn't know the facts of life ::)
Sorry - I know this is tree related and not DNA but .....
-
I've given up on Ancestry as each time I press a button they want me to pay sorry . I've payed enough over the years
Elizabeth
-
How can they suggest a 'potential' mother for one of my ancestors who was born when said 'mother' would have been in her 60s.
I can't even delete or reject the entry!
Whoever wrote the code obviously didn't know the facts of life ::)
Sorry - I know this is tree related and not DNA but .....
Any issues with reviewing or otherwise accepting/declining other hints, editing existing stuff in your tree or adding new people? I had it a couple of weeks ago and had to phone them, not the best experience and it wasn't resolved by the end of the call but by some miracle started to work when I rang a 2nd time an hour later about a second after I had requested a call back and left my number.
-
I've not done anything with my tree for a good while. I decided to go in and check something and saw a 'porential' that I knew was wrong , went in to correct and this popped up on right
Something went wrong. Please try again later.
Ive gone into the daughter details but same message now comes up each time I review a hint.
Seems like somethings happened to the hints review too.
Will log off and login again to see if it's a cache prob.
-
Still getting the same message on Firefox - works on Chrome
-
I've not done anything with my tree for a good while. I decided to go in and check something and saw a 'porential' that I knew was wrong , went in to correct and this popped up on right
Something went wrong. Please try again later.
Ive gone into the daughter details but same message now comes up each time I review a hint.
Seems like somethings happened to the hints review too.
Will log off and login again to see if it's a cache prob.
I have been getting these sorts of messages for a couple of weeks on & off, along with the 'backend services are overwelmed' message. I don't know if there backend IT team has kept up with the growth in users or if the new 'front end' services are just overwelming the backend. Whatever it is i just wish they would spend some time working on performance/usabilty rather than just tweaking the screen look every year.
-
It could be just Firefox as it seems to work on other browsers. It happened at least once before.
Still, they should thoroughly test (to breaking point) all mods on all browsers.
Seems standards have fallen since I did project management.
-
When I phoned thy kept saying it best to use Edge as Chrome, and Firefox can cause problems, I only use Edge then they told me to download Chrome. Cue the 'what part of 'customer service do you not understand?' part of my brain to take control of my mouth :) They did some reset code that had to be emailed to me and read back and told me to leave it for an hour, conveniently that's about when they closed for the day. The page unavailable and backend services messages have been a lot more frequent since the new display came in though that's for sure.
-
It could be just Firefox as it seems to work on other browsers.
I use Edge, so its not a Firefox problem :-)
-
It is/was with my particular problem :)
Have you tried using Chrome?
-
I use Firefox and have had zero issues.
I also use Safari with zero issues.
I will not use either Edge or Chrome as I simply do not trust either Company that produces them.
-
You must be blessed, Biggles. I use Firefox on both my Mac and PC - have done for years - I have only had probs with it on Ancestry - 3 times in about 5 years. I pop in and use Chrome for such events.
Various browser reviews still give Firefox as the safest and as the overall best browser. Edge and Chrome are still leaky.
PS - I really dislike Safari