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General => Technical Help => Topic started by: nanny jan on Wednesday 03 April 24 10:59 BST (UK)

Title: Printer problems
Post by: nanny jan on Wednesday 03 April 24 10:59 BST (UK)

I've just had a new router installed but printer (WiFi) not working.  Printer is several years old.

Is it time to get a new printer or do I need to do something else?  Printer is HP Deskjet 2540. 

Have to pop out for about an hour so will check back later.

Thanks.

Title: Re: Printer problems
Post by: Andy J2022 on Wednesday 03 April 24 11:09 BST (UK)

No need to chuck your printer out. It will be a password/connectivity issue because of the new router. See if this HP troubleshooting tip helps: https://support.hp.com/gb-en/document/ish_1736500-1626554-16

Title: Re: Printer problems
Post by: nanny jan on Wednesday 03 April 24 13:16 BST (UK)

Thanks;  a quick cuppa and a sarnie and I will try that.  ;)

Title: Re: Printer problems
Post by: mumjo on Wednesday 03 April 24 13:22 BST (UK)

i had this problem a bit ago, I found that it kept trying to connect to the old wifi, and ended up uninstalling printer and re-installing as a new printer. Hope you get it sorted ok
Jo

Title: Re: Printer problems
Post by: nanny jan on Wednesday 03 April 24 14:07 BST (UK)

Thanks for the link Andy J2022 but instructions need me to carry printer to router which I am unable to do.  Will try mumjo's suggestion.

Thanks both.

Title: Re: Printer problems
Post by: nanny jan on Wednesday 03 April 24 14:29 BST (UK)

After digging around found printer details; followed instructions and now......a working printer again.

Thanks mumjo.  :-*

Title: Re: Printer problems
Post by: mumjo on Thursday 04 April 24 21:07 BST (UK)

pleased it worked for you
Jo