RootsChat.Com
General => The Common Room => Topic started by: *Sandra* on Wednesday 06 March 24 16:34 GMT (UK)
-
Anyone else having a problem just now.
We are experiencing an issue on our site.
Web server is returning an unknown error
There is an unknown connection issue between Cloudflare and the origin web server. As a result, the web page can not be displayed.
Sandra
-
yes, the same.
-
It is giving me the same message
-
Me too. I tried ancestry.com as well and couldn't access it.
-
The usually reliable https://www.isitdownrightnow.com/ancestry.co.uk.html
says:
Ancestry.co.uk is UP and reachable by us.
Please check and report on local outages below ...
But it's down for me.
Z
-
Me too. I tried ancestry.com as well and couldn't access it.
Usually that's the way to go. Any one of the others but all appear the same this time. :-\
-
I've been in and out of it for much of the afternoon and had no problems.
-
Its back. Yayee...........
-
Is anyone else having problems with Ancestry being generally glitchy? As well as the "bad gateway" message which has been mentioned elsewehere and which comes up regularly, it's also giving me error messages when I try to save records to my tree. I have to refresh the page before it will save them.
Also when I click on "Find in Tree" and then on "Last viewed" to go back to the last person I was working on, I get an error message saying "that page no longer exists".
Is it just me?
-
Is anyone else having problems with Ancestry being generally glitchy? As well as the "bad gateway" message which has been mentioned elsewehere and which comes up regularly, it's also giving me error messages when I try to save records to my tree. I have to refresh the page before it will save them.
Also when I click on "Find in Tree" and then on "Last viewed" to go back to the last person I was working on, I get an error message saying "that page no longer exists".
Is it just me?
Me too, for the last few days, so annoying :(
-
Yes, I keep having problems with Ancestry recently ☹️
Usually of the ‘this page no longer exists’ variety…
Also, I haven’t had any new DNA matches for ages now, - very unusual!
Romilly.
-
Thanks for the replies. Perhaps the tech people at Ancestry are tinkering away behind the scenes again, making more "improvements" (ha ha). Ancestry was such a good site back when it started but the more they fiddle with it, the worse it gets.
Romilly - I've had a trickle of new DNA matches over the last few months but none in the last few days.
-
Thanks for the replies.
Romilly - I've had a trickle of new DNA matches over the last few months but none in the last few days.
I’ve had none at all this week. Very unusual. Perhaps they’re saving them up for some (unknown) reason?
Romilly ;D
-
Yes I have been having a few glitches on Ancestry such as the bad gateway message and "page no long available" etc.
-
Yes I have been having a few glitches on Ancestry such as the bad gateway message and "page no long available" etc.
Seconded >:(
-
and I have just spent a very frustrating hour paging through the images in a directory, on every page I got a pop up telling me they are sorry I am having trouble viewing the image and suggest I switch to the basic viewer
- frustrating as the only thing that was giving me trouble was this blooming pop up which blocked the page and I had to close it each time only for it to re-appear on the next page.
If anyone wants some rude words, sorry, but I can't help as I've used up my entire stock!
Boo
-
I get Bad Gateway too, also they keep saying the login is wrong, I've always had the same one so I just keep clicking until it lets me in!
-
Yes ancestry has been very flaky over the past few days. We're all in this together.
Martin
-
Thanks ,I thought it was me,not just me then
Mud
-
Yes I have been having a few glitches on Ancestry such as the bad gateway message and "page no long available" etc.
One quite specific problem that has arrived in the past month or so, is on the search page - if you change the date, and try and set a range i.e. +/-5 years, it will consistently ignore you, and simply search for that date, the first time, second time it works, very annoying. It will also refuse to remove places you have put in other boxes, say you had a place in the Any box, then changed to the Born in box, it won't remove the other one first time ???.
-
Me too. I have to enter things a few times and refresh the page to stop everything from jumping around and searching for text you just deleted. Annoying.
Debra :)
-
Yes I have been having a few glitches on Ancestry such as the bad gateway message and "page no long available" etc.
One quite specific problem that has arrived in the past month or so, is on the search page - if you change the date, and try and set a range i.e. +/-5 years, it will consistently ignore you, and simply search for that date, the first time, second time it works, very annoying. It will also refuse to remove places you have put in other boxes, say you had a place in the Any box, then changed to the Born in box, it won't remove the other one first time ???.
Oh yes, and I get swamped with irrelevant American and Australian results when I keep saying to focus on "UK and Ireland".
-
I've not had any problems :-\
-
[
Oh yes, and I get swamped with irrelevant American and Australian results when I keep saying to focus on "UK and Ireland".
[/quote]
Yes, I get this a lot. If I just repeat the Search (still focussed on "UK and Ireland") it seems to do just that i.e. focus on "UK and Ireland"!!!!
-
Damn USA data, fed up with getting it presented despite selecting “UK & Ireland”
Thrulines is still a joke.
The range of Filters that are available is very poor, it is not just Ancestry in that FindMyPast & MyHeritage are as poor. I want to be able to reliably filter to within a specific area which it does not at present.
BMD records have been playing up as well, I have had to use freeBMD and Familysearch to hunt for info that Ancestry is not reporting.
-
And a new problem I've just discovered - records from "England and Wales National Probate Calendar 1858-1995" aren't coming up in search results.
-
Oh yes, and I get swamped with irrelevant American and Australian results when I keep saying to focus on "UK and Ireland".
That has been happening to me for some time, it is really irritating as I only have a UK membership and don't want information for anywhere else
-
I've not had any problems :-\
Show off!
- though you do realise the little genealogy imps listen in and you'll now be lucky if you can sign in :-)
Boo
-
I've not had any problems :-\
Show off!
- though you do realise the little genealogy imps listen in and you'll now be lucky if you can sign in :-)
Boo
;D. ;D
Rosie
-
And a new problem I've just discovered - records from "England and Wales National Probate Calendar 1858-1995" aren't coming up in search results.
They now come up under the 'deaths' category (in Births, Marriages, Deaths), not in the wills. I wasn't sure whether that was a change or not. I can see why they might have moved it, since all post 1858 wills list an exact date of death. And I suppose they are not wills per se but a wills calendar. But if you are looking to see if someone post 1858 left a will or administration and you search in the wills category, it won't find anything which I suppose is stupid. Can they not put things in more than one category.
-
Me too. I have to enter things a few times and refresh the page to stop everything from jumping around and searching for text you just deleted. Annoying.
Debra :)
Glad it's not just me :o. It's very annoying to think many people may not notice, and they are doing searches with zero results thinking there's nothing there :(.
-
Hi Yes me too:
Over the last week I have had issues just getting the site to work . Especially in the messages section. It is causing the whole computer to lockup. So after an inordinate amount of time and no response I have to kill the computer at the box and wait for a bit an reboot. It's been awfully annoying.
Essnell
-
I'm used to getting the occasional error messages (page not loading, can't display this hint etc) but for the last three or four days I would say these have become much, much more frequent.
-
Has anyone else developed a problem with viewing the trees on Ancestry? Everytime I click on a profile and then go back to the main tree, the last person viewed now becomes the temporary default profile on the main tree. It's very annoying.
-
Has anyone else developed a problem with viewing the trees on Ancestry? Everytime I click on a profile and then go back to the main tree, the last person viewed now becomes the temporary default profile on the main tree. It's very annoying.
Yes - that has just started for me recently.
-
I had problems yesterday loading children to a tree -
Father entered as a male with surname Smith
Mother entered as a female surname Jones
- when I added a child to this marriage it gave them the mothers surname Jones
-
I've not had any problems :-\
Show off!
- though you do realise the little genealogy imps listen in and you'll now be lucky if you can sign in :-)
Boo
8)
Add - (Just noticed that I replied earlier (Reply #6) and they've still not got me )
-
I had problems yesterday loading children to a tree -
Father entered as a male with surname Smith
Mother entered as a female surname Jones
- when I added a child to this marriage it gave them the mothers surname Jones
Similar Rosie, everytime I add a child it switches the mother to be the father and vv so this child has a father called Florence Elizabeth and a mother called Frank!
Plus lots of occasions when certain parts of a person's profile can't be shown.
Pheno
-
I've developed a very specific and odd problem with the search box.
If I type the letter r it won;t type it and jumps the cursor out of the active box!
-
I've developed a very specific and odd problem with the search box.
If I type the letter r it won;t type it and jumps the cursor out of the active box!
Me too ;D
-
I had problems yesterday loading children to a tree -
Father entered as a male with surname Smith
Mother entered as a female surname Jones
- when I added a child to this marriage it gave them the mothers surname Jones
Similar Rosie, everytime I add a child it switches the mother to be the father and vv so this child has a father called Florence Elizabeth and a mother called Frank!
Plus lots of occasions when certain parts of a person's profile can't be shown.
Pheno
At least it is not just me then
-
It strikes me that some hacker or whatever could be trying to put Ancestry out of business.
Corruption seems to be everywhere.
-
The problems I've had over the past three months fall broadly into two categories.
1. Bad gateway/lack of response - these are signs of lack of capacity on their servers. Too many of us trying to research at the same time.
2. Illogical or incorrect responses, for example mothers suddenly becoming fathers. I have a feeling that their systems are being changed/updated by people who don't understand our needs and what the data means.
Martin
-
Same here with "r"!!
Sometimes it states there are no results to a perfectly good search, then the results come when repeated.
-
Hi everyone on this thread,
Just for the record, I do not have Microsoft windows. It's the latest Linux version updated three days ago.
I am still having lock - down issues when I use Ancestry. If I do that spills over to elsewhere. So to me a serious issue with Ancestry. I have not been near it for the last 24 hrs and so far all else is ok.
It's not only annoying but a waste of my subscription money.
I also like someone else thought of Hackers.
Essnell.
-
Ancestry is **** at the moment. One minute it works then the next 3 it doesnt. Error message adding this record, please go back or refresh, we have recorded the fault - so they should DO something (if they cared) or just black screens when try to open search results before adding to tree. Clearing cache seems to make no improvement.
-
Regarding the "r" problem that many of us have... for me it is only the lower case "r". Hit Caps Lock and save your sanity!
-
I found the FindMyPast search engine easier to navigate. I guess in regards to Ancestry, the mere 10 year time frame either side of a year is to perhaps stop flooding the system too much whereas FindMyPast has a 40 year either side frame, and you can search by radius 5, 10 miles etc, which can be helpful. And the handy mmn on pre 1911 birth indexes, however some years are not yet complete on FindMyPast so you have to consult the GRO site.
-
I entirely agree Coombs, about the search engine. This thread has been running for a fortnight now. Today there are new threads about trouble with Ancestry Hints and DNA. Has anyone had a word of explanation or apology from Ancestry? They are usually so good at sending emails to promote themselves, even to non-subscribers. I have never subscribed because I don't like their "we are always right" attitude to transcribing and indexing British records.
Suggest you ALL request some money back for failure to provide the service you have paid for. Suggest complaints to the archive services who have made their records available via Ancestry, perhaps to reconsider whether Ancestry is the best place for them.
-
MollyC
I also feel that ancestry has a 'we are always right' attitude. I gave up years ago providing them with feedback about their incorrect data. Including erroneous collection titles and source citations.
I only use them because they have collections that I need to use.
Martin