RootsChat.Com
General => Technical Help => Topic started by: Cas (stallc) on Thursday 22 February 24 12:01 GMT (UK)
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Anybody else having problems, or is it just me, before I contact them?
Seems to be frozen, cannot scroll up or down or read new messages, was fine last night.
The rest of the Ancestry site is ok..very strange
Cas
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Have been on a while now and it is working fine for me.
Worth switching on and off maybe ?
Sandra
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Tried rebooting and signed out/ in of Ancestry but still same.
Thanks for suggestions, will leave it a while and try again, if nothing changes in a few hours will contact them.
Cas
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I have exactly the same problem as Cas. I use Chrome and I think it is since the latest update yesterday...
Paul
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I am using a different browser, just tried to contact them through the bot but says nobody available, will try later... >:(
Added - Also cleared browser, no difference
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Thanks for that Cas, I will not bother trying a different browser this afternoon...
Do you mean that Ancestry actually employ human beings to answer queries that AI cannot? ::)
Paul
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Thanks for that Cas, I will not bother trying a different browser this afternoon...
Do you mean that Ancestry actually employ human beings to answer queries that AI cannot? ::)
Paul
Not sure..but told the bot 'speak to a person' I was given the options of chat, ring or email. Chose chat, waited 15 was number 1 in queue, got fed up cancelling chat it said nobody available...
Cas
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Seems OK for me. I'm using Chrome.
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No change for me... Only way to see recent messages is to shrink the window contents by Ctrl- but then the text is so small that you cannot read it...
Paul
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Seems OK for me. I'm using Chrome.
I usually use Firefox and it's fine on that for me.
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Tried changing browsers, still no different. Have emailed them....been given a case number, waiting for response..
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Confused.com here... Still had problem using Chrome so finally tried Edge and it opened the Ancestry messages normally. Went back to Chrome and it too opened the messages normally! Any tech experts care to explain... At least I can get back to my contacts...
Paul
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Messages working fine today, problems all day yesterday. Must have been related to the update as mentioned, although I don't see any difference.
For those wanting to contact support for issues, try search your browser first, you get will more help.
Cas
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The messaging system hangs from time to time.
One message we sent took 8 years before the response came back.
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The messaging system hangs from time to time.
One message we sent took 8 years before the response came back.
Likewise, Ancestry has emailed us to advise that we have had two new messages received - They still have not appeared in the inbox!
Al & Al