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General => Technical Help => Topic started by: sandgrounder on Monday 09 October 23 15:14 BST (UK)

Title: MyHeritage Error Messages for DNA Matches
Post by: sandgrounder on Monday 09 October 23 15:14 BST (UK)

Hello, I'm wondering if anyone else is experiencing problems viewing their matches on MyHeritage?

For the last few days I've had two error messages popping up.  An "ordinary" error message - an error has occurred, please try later. And also - You have reached the maximum number of DNA Matches that can be viewed per day. You can continue viewing more DNA Matches tomorrow.

I keep trying "tomorrow" but the result is still the same. Sometimes the Matches show but when I click on "review match", I get the error message and am unable to see our Shared Matches, other times I can't even get that far.

This is happening across three devices. I've logged out, logged in again, deleted cookies, but it makes no difference.  I can't find an email address and there's no option on their contact form that really seems to cover this, but obviously if I can't solve this problem I'll have to pick one and hope it gets passed to the right department!

Would welcome any suggestions - and would like to know that I'm not the only one experiencing this.

TIA

Judith

Title: Re: MyHeritage Error Messages for DNA Matches
Post by: Gadget on Monday 09 October 23 15:32 BST (UK)

Yes.

See

https://www.rootschat.com/forum/index.php?topic=877140.0

Title: Re: MyHeritage Error Messages for DNA Matches
Post by: sandgrounder on Monday 09 October 23 15:38 BST (UK)

Thank you. I'll give it a day or so and see if it's rectified.

Best wishes

Title: Re: MyHeritage Error Messages for DNA Matches
Post by: sandgrounder on Tuesday 10 October 23 13:37 BST (UK)

Seems to be back to normal today!