RootsChat.Com

General => Technical Help => Topic started by: RCHATG on Friday 28 April 23 17:23 BST (UK)

Title: Admin. Please help.
Post by: RCHATG on Friday 28 April 23 17:23 BST (UK)

Hi Administrators,

I tried to post some photos on my WW2 post but the file size was too big. I tried to resize them and attach them but it was having an issue. Now, they say I need to contact the administration to have it unlocked.

Please help. Thank you very much.

Title: Re: Admin. Please help.
Post by: KGarrad on Friday 28 April 23 17:36 BST (UK)

The restrictions are:

Maximum 4 attachments per post.
Maximum total size 900KB.
Maximum attachment size 500KB.
Name of file must be unique within RootsChat.

Title: Re: Admin. Please help.
Post by: RCHATG on Friday 28 April 23 17:59 BST (UK)

Thank you. I will take note for the future.

The message said that I needed to contact administration to unlock the message or something to that effect. :)

Title: Re: Admin. Please help.
Post by: KGarrad on Friday 28 April 23 18:19 BST (UK)

Go to the Home Page.
Bottom right is a button marked "Contact Support".

Title: Re: Admin. Please help.
Post by: sarah on Friday 28 April 23 20:06 BST (UK)

Hi I can not see any image or post that is locked ??

Regards

Sarah

Title: Re: Admin. Please help.
Post by: CaroleW on Friday 28 April 23 21:22 BST (UK)

Post here has document

https://www.rootschat.com/forum/index.php?topic=872509.msg7438781#msg7438781

Title: Re: Admin. Please help.
Post by: RCHATG on Friday 28 April 23 21:23 BST (UK)

Hi,

Thanks for replying.
The post is under WW2 and is called "English WW2 Artillery Soldier Records."

The error I just got again is An Error Has Occurred! And below it is "Your attachment has failed security checks and cannot be uploaded. Please consult the forum administrator."

I kept trying to reduce the file size and was trying to re-upload the photos. That is when this error appeared. This will not go away.

Thanks a million!

Title: Re: Admin. Please help.
Post by: sarah on Sunday 30 April 23 16:37 BST (UK)

I think this maybe due to some of the filenames that you have chosen as they contain charactors

eg (-*7=/?) if you named them more simply that would help.

Regards

Sarah

Title: Re: Admin. Please help.
Post by: RCHATG on Friday 12 May 23 04:03 BST (UK)

Thanks to everyone who took the time to help.

For some reason  ???, there were some issues but after careful adjustments everything is working now! I had to cut out chunks of the photo and resize it but all is well now. LOL :D

Thanks all!