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General => The Common Room => Topic started by: Girl Guide on Tuesday 18 April 23 16:19 BST (UK)

Title: Find My Past sign-in problem
Post by: Girl Guide on Tuesday 18 April 23 16:19 BST (UK)
Is anyone having a problem with signing in to Find My Past?  ???

It looks as though they have been 're-designing' their website and I now cannot sign in.  I am using the correct email and password but it keeps claiming that one or the other is incorrect.

I have sent a message to FindMyPast and also ran a CCleaner in case that made a difference, but it didn't.
Title: Re: Find My Past sign-in problem
Post by: rosie17 on Tuesday 18 April 23 16:30 BST (UK)
Quote from: Girl Guide on Tuesday 18 April 23 16:19 BST (UK)
Is anyone having a problem with signing in to Find My Past?  ???

It looks as though they have been 're-designing' their website and I now cannot sign in.  I am using the correct email and password but it keeps claiming that one or the other is incorrect.

I have sent a message to FindMyPast and also ran a CCleaner in case that made a difference, but it didn't.

I had the same problem this morning several times it said wrong password I ended up resetting my password

Rosie
Title: Re: Find My Past sign-in problem
Post by: Girl Guide on Tuesday 18 April 23 16:32 BST (UK)
I don't understand why FindMyPast have to keep fiddling with their website.  It was fine before!  I'll try what you suggest and see what happens.
Title: Re: Find My Past sign-in problem
Post by: Girl Guide on Tuesday 18 April 23 16:53 BST (UK)
That's sorted then.  Re-set my password and all is well.

Thanks for suggesting that Rosie.  Saves waiting for a reply from FindMyPast now.
Title: Re: Find My Past sign-in problem
Post by: rosie17 on Tuesday 18 April 23 16:54 BST (UK)
Quote from: Girl Guide on Tuesday 18 April 23 16:53 BST (UK)
That's sorted then.  Re-set my password and all is well.

Thanks for suggesting that Rosie.  Saves waiting for a reply from FindMyPast now.

That's good  ;)

Rosie
Title: Re: Find My Past sign-in problem
Post by: Andy J2022 on Tuesday 18 April 23 19:28 BST (UK)
I had a problem with logging in at the weekend so I contacted customer services and they said there had been a server problem and some passwords had been corrupted. The fix suggested was to do a reset,  as earlier posters have done.

Update. Here is the text of the FindMyPast response I received:
Quote
I am sorry to learn that you have been unable to log into your account. We had a site outage several days ago that has affected a number of customer accounts meaning that you can no longer log in with your existing passwords.

Unfortunately, the only way to fix this is to reset the password. Once done you should no longer have an issue
Title: Re: Find My Past sign-in problem
Post by: kiwihalfpint on Tuesday 18 April 23 20:03 BST (UK)
Another one who is joining you in resetting a password.   :)


Cheers
KHP
Title: Re: Find My Past sign-in problem
Post by: radstockjeff on Tuesday 18 April 23 20:42 BST (UK)
Had a similar problem a couple of weeks ago. Eventually resolved by resetting password, but only after a struggle as the new password was not recognised.
OK now. rj
Title: Re: Find My Past sign-in problem
Post by: jess5athome on Tuesday 18 April 23 22:26 BST (UK)
Yes, same here, I had to reset my password the other day.

Frank.
Title: Re: Find My Past sign-in problem
Post by: maddys52 on Wednesday 19 April 23 03:21 BST (UK)
Glad it wasn't just me - I also had to reset my password.
Title: Re: Find My Past sign-in problem
Post by: silaswall on Wednesday 19 April 23 08:31 BST (UK)
Thank you for posting. I had the same problem a couple of days. I had to reset my password. I had been using the original password for years.
Title: Re: Find My Past sign-in problem
Post by: rosie17 on Wednesday 19 April 23 10:40 BST (UK)
Quote from: silaswall on Wednesday 19 April 23 08:31 BST (UK)
Thank you for posting. I had the same problem a couple of days. I had to reset my password. I had been using the original password for years.

Same here  :D

Rosie
Title: Re: Find My Past sign-in problem
Post by: candleflame on Friday 21 April 23 19:58 BST (UK)
I had to change my password too. It’s when you have to click on the ‘ forgotten password ‘ thing and you think but no I haven’t forgotten my password , I know it’s correct! So I had to change mine. Hey ho.
Title: Re: Find My Past sign-in problem
Post by: Christine53 on Friday 21 April 23 20:42 BST (UK)
Me too ! Since I reset my password it's ok but every now and then I have to login afresh whereas I always stayed logged in before.
Title: Re: Find My Past sign-in problem
Post by: coombs on Friday 21 April 23 21:36 BST (UK)
I keep having to login afresh as well every day.
Title: Re: Find My Past sign-in problem
Post by: Enquirer999 on Sunday 20 April 25 10:21 BST (UK)
 UK Sunday 20 April - Cannot sign in to FindMyPast - have changed password twice and still cannot sign in   
Title: Re: Find My Past sign-in problem
Post by: rosie17 on Sunday 20 April 25 17:39 BST (UK)
Hi and welcome to rootschat have you tried putting your email address and click on forgotting password ?

Rosie
Title: Re: Find My Past sign-in problem
Post by: rosie17 on Sunday 20 April 25 17:44 BST (UK)
Quote from: rosie17 on Sunday 20 April 25 17:39 BST (UK)
Hi and welcome to rootschat have you tried putting your email address and click on forgotting password ?

Rosie

Or email
support@findmypast.co.uk
Title: Re: Find My Past sign-in problem
Post by: maddys52 on Monday 21 April 25 03:29 BST (UK)
Welcome to RootsChat.

21 April now. It does come up with a brief banner "Oops, something went wrong", but then logs in ok for me