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General => Ancestral Family Tree DNA Testing => Topic started by: davidgp on Friday 17 September 21 09:45 BST (UK)
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I recently uploaded my Ancestry DNA results to MyHeritage paying the one-off fee. Got all the discoveries and matches but decided to take up the half-price offer of subscription.
At this point I had my DNA/GEDCOM tree and a new tree with one person (me) which seems to the the place other users get steered to (they see my DNA match to a tree of one person not my GEDCOM tree of 7,000)
Fatal error this morning - I updated my GEDCOM tree by replacing it with an updatedcopy of my Ancestry tree. I now have a DNA linked tree of one and a GEDCOM tree that has been consistency checked by MyHeritage but which will not generate Smart matches or discoveries.
How do you link these tree as you cannot import a GEDCOM into you one person tree?
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Hi
I'm not quite sure what the problem is as I have two trees and both generate smart matches.
In the top left, you should see a tab with the name of your currently viewed tree. Click on that, which then becomes the 'active' tree. It will show smart matches for that.
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The top left tab always reads ****WebSite which is the account generated when I subscribed and contains one person. I cannot pop the tab down or change trees there. If I go to the Family Tree > My Family Tree menu I can choose which tree to look at but the top left of the screen never changes.
Just as an aside when I click on the Smart Matches button I get a page saying you have no matches > Go to Your Tree - clicking that always goes back to the one person tree created when I subscribed not the GEDCOM tree I uploaded to support my DNA test results.
It looks like MyHeritage is not linking my recently uploaded GEDCOM to anything and thinks I have a one person tree attached to my DNA that I need to expand.
I've looked at the MyHeritage help pages but cannot find anything about linking a GEDCOM to a default tree.
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A while ago, I deleted one of my trees and then uploaded a new gedcom. That seemed to work as it replace the old tree. I did delete the old tree before I uploaded though.
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Just been investigating some more;
Try clicking on your name.
Then go down to My Sites. This should open a site page with your site name.
Bottom Left there is a 'create another site' Click on that and create a site for your new tree.
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Had a go as you suggest - now the top left tab comes alive with the alternative website and I can imported my GEDCOM to start a tree on the new site. I'll report how I get on.
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Hope it all goes well. It should.
Fingers crossed :)
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I've let things lie fallow for a couple of days - though I have DNA matches to my new GEDCOM, there are no Smart Matches, Record or Person Discoveries of any kind - clicking on the discovery icon get the "We haven't found any Discoveries for you yet." message.
Seems like some kind of 'punishment' for having changed my mind!
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That seems very odd, David. I think there must be an error somewhere. It might be worth contacting them about it.
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Yes, I think that's the best course - I'll post if there's a significant development
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Ticket raised with MyHeritage - reply was a cut and paste 'make you feel better' customer service reply that showed they hadn't understood the issue and directed me to a link for their Family Builder software 'to merge the two GEDCOMs'. I don't have two GEDCOMs and I don't have a computer that can run that software.
It all smacked of AI driven customer service support so I'm sorely tempted to raise another ticket, send the same query and see if I get the same reply. But life's too short. Seems I have largely wasted my subscription as I have less now than when I'd first uploaded my Ancestry DNA.
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An idea as you have not much to lose.
Delete both trees. go to the original account site in the drop down listing top left and upload the new gedcom one.
https://www.myheritage.com/help-center/en/article/how-do-i-upload-import-a-gedcom-file-to-my-family-site-on-myheritage
Add - how many DNA matches do you have?
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Have you read this?
https://www.myheritage.com/help-center/en/article/how-do-i-delete-my-family-tree-from-my-family-site
It suggests that you have to re-assign
Warning: If you are the DNA manager of one or more DNA files in your MyHeritage account, deleting a family tree will delete all DNA Matches generated for these DNA files. In order to retrieve those DNA Matches, you will have to reassign the DNA kit. For further instructions, please read:
How do I re-assign a DNA kit to a family member in my tree?
If you were looking to delete a family tree in Family Tree Builder, please read the following article:
How do I delete a tree in Family Tree Builder?
I'm now confused too as I didn't re-assign anything. I just removed the tree and then uploaded the new gedcom to the old site.
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What I did:
I had one site when I uploaded my DNA and created it (a tree) in their tree builder but didn't like it, so I decided to upload one that I had converted to gedcom from my Family History prog.
I then created a new site:
https://www.myheritage.com/help-center/en/article/how-do-i-create-a-new-family-site
I then made sure I was in the new site by clicking it in top left box and uploaded the gedcom:
https://www.myheritage.com/help-center/en/article/how-do-i-upload-import-a-gedcom-file-to-my-family-site-on-myheritage
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I'll have a read through all those link - thanks for ferreting them out - you're much better at this than their customer service! I have about 13,000 DNA matches - those are still intact and being added to - it's just no Smart Matches, No people or record Discoveries. Again I'll let you know if anything happens.
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Just getting ready to change things tonight when an email arrived announcing 'You've got Record Matches' - so that part of my tree has now started to work. Seems like patience solved part of the problem - I'll wait to see if I get the Smart Matches.
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You have to laugh. Got an email this morning from MyHeritage to say my 'new' tree has now been restricted to 250 souls and that they now want an addition £100+ to take my 'new' tree off basic subscription. I might speak to their helpline - I certainly won't be renewing my apparently wasted subscription anytime soon.
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Yes they do have a way of getting you to pay more than you need to. I get all sorts of offers and upgrade suggestions. I ignore them.
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I'd be of similar mind but they have now restricted the one tree I have with them that was working by claiming it on a separate Basic subscription plan.
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I think it's time to get in touch and call rather than text:
https://www.myheritage.com/contact-myheritage
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@davidgp have you managed to get any further with your problem?
I think I am seeing something similar. About 10 days ago I deleted my tree from MH and uploaded a new version as a gedcom exported from Family Historian, which I do periodically as my tree grows.
I have identified myself in the tree, re-assigned my DNA kit to my profile in the new tree, and ensured that Smart-Matches and associated features are all turned on in preferences.
But I have not had any smart matches or discoveries since, although I did get a notification that I had several new "Theories of Relativity" (similar to Ancestry ThruLines) a couple of days after replacing my tree. When I investigated them though, they all show a series of deleted profiles between me and the shared individual, so it looks like the theories have all been generated against my deleted tree!
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phil57, I’m having a very similar experience. I uploaded a Gedcom with a new tree but I did run the two trees for some weeks and smartmatches came through for both. I deleted the old tree about a month ago, then last week for the first time I had connections through the Theory of Family Relativity feature.
I also have deleted profiles showing on my side of the connections but confusingly not all of them. Although all my ancestors show as deleted profiles for maternal matches, on the paternal side there’s no consistency, some have only my father as a deleted profile and some my father and grandmother, but paternal great grandparents are all fully detailed.
My first thought was also that they were sourcing from the deleted tree, but the fact that my paternal great grandparents are shown has made me doubt a little that it's just down to that. I was debating whether to wait and see if the connections are updated by MH's system routines, or to just get in touch with MH and ask.
It must also be very confusing for the DNA matches to see from their side.
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Thanks Corley. It just seems that matching on the new tree is stuck in limbo somehow. When I've re-uploaded my tree in the past, I'm sure that record matches and smart matches have populated fairly quickly. I've even tried making a few edits to my tree in the hope that it might kick-start MH's routines (whatever they are) into running through it.
Strangely, around the same time (17th October) MyHeritage hints stopped working in my Family Historian software. Every time I open the program or open a project, I get a notification after a short time that "The MyHeritage service has been stopped. Too many errors".
There are other similar reports on the Family Historian User Group forum, but it isn't affecting everyone, and there seems to be no obvious pattern. Calico Pie (the FH developers) have a notice on their website saying that the problem relates to a DNS routing issue affecting some users, and that they are working with affected ISPs to resolve it. I find that odd too, as others using the same ISP as me seem unaffected.
It suggests to me that something more fundamental may be wrong at MH, but I'm far from an expert. Hopefully posting this will prove me wrong and I'll find everything working again in no time!
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After 2 weeks of not a single record match or smart match appearing for my newly uploaded tree with nearly 1500 individuals and several thousand sources, I contacted MyHeritage support, and received a rather condescending reply basically just repeating what I could read for myself in their Knowledge Base and Help Centre, which did not actually address the issue. I was going to leave it until a month had passed before following up, but I've logged in today to find I now have nearly 5,000 record matches! It's taken 22 days...
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I think they were playing catch up today. I had lots too ;D
I hope it goes smoothly for you now.
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Thank you Gadget :)
I've just noticed that all my Theories of family Relativity have disappeared as well - the ones that all had deleted profiles on my side, having been seemingly generated from a tree that was no longer there. So hopefully a new list will arrive at some stage.
The one thing I noted from my email reply from MH support was an indication that the generation of these matches, theories of relativity etc, does not seem to be a dynamic process, unlike I think Ancestry's hints and matches, but seems to rely on MH running some sort of trawl on a periodic basis. How often they do that I've no idea, perhaps in the past when I started to get results within days of a new tree upload I was just lucky with my timing!
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Four years later, and I have just come across one of the problems mentioned here.
I trashed my old tree, uploaded a new Gedcom, made the DNA connections, etc, and everything seems to be working fine .....
except .....
my Theories of Family Relativity show my parents as "deleted profile". I don't think it is having any impact, as theories are still being generated but it is confusing and makes me wonder if it means I am missing something or have some erroreous information in there somewhere.
This was only a small part of the original question, but I wonder if anyone has found a solution for this please?
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Hello Eric, I'm afraid I could never get any sense out of MyHeritage over the "deleted profile" appearing in their Theories of Family Relativity. It does however seem to fix itself eventually, and as you have found there doesn't appear to be any detrimental affect on the generation of their theories.
So I'm afraid I can't really offer any help other than to say that it is of course obvious to you who the deleted profiles refer to, and it should fix itself eventually.
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Thanks. It's nice to know that it can fix itself (I wonder how that works?). I can just be patient.