RootsChat.Com
General => The Common Room => Topic started by: Ellenmai on Thursday 15 April 21 10:32 BST (UK)
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I have received an e-mail from FindMyPast informing me they have upgraded my membership from the Britain 12 months to the New pro Membership & as my subscription isn't due at this time, I take it it will be at no extra cost to me. Today I thought I would try it out for USA research only to find when I click on a result a page comes up asking me to upgrade me subscription & they recommend Pro ???
Has anyone else had this problem?
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I have had an email but its from Find My Past not Ancestry.
Is that what you meant? I haven't actually tried it out yet but from your message I assume it has been upgraded in name only and not to give access at the current time until we pay the higher sub on renewal.
Pheno
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Sorry Pheno your right it should have been Find My Past ::) I will amend my question. They have now sent me three e-mails asking the same thing " What did your recent rummage in our military records reveal". I think I will ask customer services what's going on.
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I received the same email telling me that
Your Britain 12 month subscription has now become an access-all-areas Pro subscription.
Your new Pro membership will continue to provide everything you currently enjoy in your Britain 12 month subscription, along with;
Irish records and newspapers – the largest collection online
Extensive family records from USA, Canada, Australia, New Zealand and beyond
New Private Messaging – connect with other Findmypast members to chat about shared ancestry
However if I try to access anything other than British records I am invited to pay an additional subscription to upgrade to Pro membership.
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How annoying JenB >:( What are they playing at? I have sent an e-mail & will let you know what they have to say if & when I get a reply.
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Yes, email received this morning. Eager to look at the Canadian records, I was disappointed to be asked to upgrade at appropriate cost. The email implies that we could access these records without upgrading.
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I transferred to the Pro sub in March 2018 and it seems the same now - all access.
By the subscription amount in the account entry, it seems that it must have been a special offer then at £88.12 compared with £101 for the previous year (for Brit only) but is higher now!
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I received a similar email this morning and in the light of what's being said here I've just being trying a few searches to see what happens. Nothing has changed for me and I'm able to view everything as before.
Edit : I expect my subscription to increase when the time comes , with a possible further payment for the 1921 census.
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I got same email earlier and also asked them to explain why, despite them saying my account has been automatically upgraded, I can't access today any more than I could yesterday
Pro is now showing as £159.99 per annum, about 60% more than I paid on my last sub renewal for Britain 12 month sub. Since I so rarely need anything outside Britain, not worth paying the extra for. I don't think I'll bother to renew when it comes due in September, if Pro is the only alternative.
Probably a way to rake in more money ahead of 1921 census being available
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Pro is now showing as £159.99 per annum, about 60% more than I paid on my last sub renewal for Britain 12 month sub.
Mine is still £135
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i've had the email as well but have only been putting any hints on which i know was correct so not searching in those other categories. I may well decide to change my membership.
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I can now view world records and according to 'My Account' I now have Pro subscription. It has changed to this during this morning as not available earlier
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Yes, I can now view World records :D
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I can now view the world records too ;D Thanks everyone for your helpful impute. The jury is out for me whether I renew my subscription, it will all depend on the price at the time. I think they should offer all of us who have been subscribing for years a discount for the inconvenience, as quite a lot of people will have to pay for world records they don't want :(
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Same here...
I've had a subscription to FindMyPast for a good many years which was a 12 month Britain Subs & cost £119.99 (but had 15% loyalty discount on renewal) so cost only £101.96. It renewed OK at end of January this year. Today had an email from FindMyPast telling me that they are discontinuing the Britain Subs and I am now on an access all areas PRO subscription so I can enjoy all what I have now plus extra USA/Canada, Australia/NewZealand & other global records, however this is up to my renewal next Jan when they will tell me changes in renewal cost.
Now I see that PRO subs costs £159.99 and indeed gives me the full works & if similarly loyalty discounts would only cost £135.99. Also I have found that the lower spec PLUS subscription costs £119.99, same as what I'm paying now, but it does not include newspapers, which I use a great deal. So in essence if I want to pay the same as I do now then I lose access to BNA or I have to pay more to get BNA & also get worldwide data that I'm not really interested in.
I assume I can downgrade from PRO to PLUS on renewal and then access newspapers via BNA
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Thanks for that very interesting information John :)
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John ~
I've had the Pro sub since 2018 (see earlier post #6) and I get a 15% loyalty discount which reduces the annual sub to £135. I have access to all, including newspapers.
Gadget
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Gadget is that for Worldwide newspapers as well or just UK ?
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Gadget is that for Worldwide newspapers as well or just UK ?
For everything that they have :D
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Thanks for that info Gadget, that's worth knowing :)
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They're not as good a coverage of USA as Newspapers.com though.
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Nothing at all has come up on my searches this afternoon regarding Newspapers in the USA :'(
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Searching one of your interests, I just found a couple but I think you have those.
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That sounds interesting Gadget you never know perhaps they are something I have missed.
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I assume I can downgrade from PRO to PLUS on renewal and then access newspapers via BNA
But a 12 month FindMyPast Plus subscription costs £120 (£102 with 15% discount) and a 12 month subscription to BNA costs £80, so you'd end up paying more than a 12 month Pro subscription. You could take out the occasional 1 month sub to BNA instead, to reduce costs, but that doesn't sound like fun.
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I've had a 12 Month WORLD Subscription for years, but also had an email today: "your World 12 month subscription has now become an access-all-areas Pro subscription".
Sounds like they're streamlining everything into a single subscription type.
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Just bookmarking, as had same E mail.
Keyboard86
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Had this following response from Find My Past after I complained about their change of subscriptions......
"We are discontinuing our Britain subscription and we are moving customers with this option onto our pro subscription
Based on current pricing, as a special thank you for being a loyal subscriber, we’re giving you 25% off the first renewal of your new 12-month Pro subscription. That means when your subscription next renews on 1st February 2022 date it will cost £119.99.
After that, your subsequent renewals will be billed including the standard 15% loyalty discount at a price of £135.99.
You would also be able to take the plus subscription which with your 15% discount - at our current prices - is £101.99
To get this you would need to cancel your automatic renewal prior to renewal, and then simply make a new purchase once your subscription comes to an end"
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Thanks John for sharing that info with us all. Just one thing I don't quite understand, if you cancelled your automatic renewal & then made a new purchase as they suggest wouldn't you lose the 15% discount?