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General => Technical Help => Topic started by: Jessie 46 on Tuesday 09 February 21 20:02 GMT (UK)
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I bought this printer a year ago and only use it occasionally .
I can scan and print from it no problem but when I try to print e.g. a document from laptop nothing happens. I never had this problem before .
I am the only one who uses both laptop and printer .
I have removed and then reinstalled it a few times today but still nothing.
Any advice very gratefully received .
Thank you
Jessie
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Have you turned it off and then back on again at the mains ?
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Yes I have removed it reinstalled it three times today.
Can't figure it out at all especially when after scanning something I could print it .
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When you installed the software were you able to print a test message?
:)
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Thank you for all your advice I am going to leave it for a few days and go back and try again if not I can seeing me investing in a new one .
It's not appearing on my desk top either so I'm sure I'm not doing something correct
I've never been lucky with HP laptops either .
We had our internet update was thinking it might be something to do with that .
Jessie
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I was gifted an HP for free because they couldn't use it without online permission of HP because they signed up for the Ink Supply Program.
I tried to hack it and just use Generic Printer Drivers bypassing HP. FAIL!
I can't even donate it to a charity shop at the moment so it's a prop for an ipad.
I use a Canon 3650 All-in-one and re-ink my own cartridges with £ shop ink bottles + syringe. Works fine.
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I had an Epsom for years and no bother with it could print from Kindle Fire as well this one is unbelievable .It is two weeks past warranty .
I've been trying again all morning but no luck once shops open up again I am going to get a new one
One thing it has passed a few hours of being stuck indoors . I do hate to be beat but this has got me bamboozled.
Thanks for your input .
Jessie
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Hi Jessie
I have an HP 3 in 1 which I use solely for scanning these days, and a couple of weeks back it no longer gave me the normal scan dialogue box when I opened the HP scanning application. I discovered through googling that the software used by my particular machine depends on Adobe Flash, which is no longer supported. One of the first things the HP scanning program apparently does upon launch is check today's date, and when it finds that it's past the last supported date which was some time in January, it decides it doesn't want to play any more. The workaround is to temporarily change the date on your computer (I just change the year), launch the HP program, then change the date back before scanning (otherwise the scan dates are wrong).
I know this isn't the problem you're experiencing but I do wonder if flash might be behind the issues - maybe the software is trying to check ink levels and can't. You might manage to find something by googling along the lines of "HP 3700 won't print".
If you're definitely "pointing" at the right printer another possibility is that there's something hanging around at the head of the print queue which needs deleting before anything else can happen.
Jane :-)
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@Famildar makes some good points.
I have a Canon 3in1 which (thankfully) works just fine.
There are perhaps a few things you could check via Windows settings (if you haven't already done so!). The examples are from W10.
1. Open Windows 'Settings' and click on 'Printers & Scanners'. Check that the Printer is Online (=not Offline).
2. Click on the Printer/Scanner. "Open queue" allows you to see if there's an old document clogging up the queue. Remove any old documents from the queue. 'Manage documents' allows you to print a test page, run the Windows 'troubleshooter' and check the printer properties (as far as you're able to). At the bottom of the 'Maintenance' Tab (under Properties), there's a button "Show printer status". This will tell you if any ink cartridges are empty.
At some level in Windows, the scanner and printer are seen as 2 separate devices. So it's possible that the scanner works while the printer doesn't.
So the last thing to check is that the printer status is shown as "Ready" (or OK) in the program that you're trying to print from (Word in the example).
As a last resort you could try "removing the printer" (see below), disconnecting the USB cable, reconnecting it and using the "add printer" to let Windows find it and initialise it again.
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https://support.hp.com/us-en/product/hp-deskjet-3700-all-in-one-printer-series/8954253/manuals
Section 8 refers to help when problems have occured!
Brian
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Thank you everyone for all your help it really is much appreciated I have tried everything I can
and it is still the same .Neighbour who is much better at these things than me has been trying as well but it will just not print .
I intend to buy a new one soon it will not be an HP I can tell you never had much luck with anything of theirs.
Jessie
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I've had the canon 36505 for about 8 months, as a replacement for my old HP printer/scanner. So far a lot cheaper, but it has its own funny ways too.
I think that there must be easier ways of working than most of them do. Life's so complicated.
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Slightly different problem than yours, Jessie, but my new HP wireless printer did maybe 50-60 pages since installed then suddenly stopped in the middle of a Word document. Going by numerous comments online it's an HP problem rather than just my printer. Unfortunately with lockdown my 3 IT children can't come and help sort it :(
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From time to time HP issues new drivers or fixes to known problems. I wouild explore this avenue as well as being sure your Windows 10 software is up to date.
:)
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Why is it , of all things technical , printers are the worst ???
My first printer stopped one day and it turned out it had an internal register that stopped working after a certain number of prints(100,000 ?)
I had to download a small program to reset the register to zero.
The latest one refuses to connect wirelessly and is now connected by cable.
The driver disappears every other week and has to be downloaded again.
It wont stay as the default printer......
.....and then we deal with the ink issues.
ev
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Slightly different problem than yours, Jessie, but my new HP wireless printer did maybe 50-60 pages since installed then suddenly stopped in the middle of a Word document. Going by numerous comments online it's an HP problem rather than just my printer. Unfortunately with lockdown my 3 IT children can't come and help sort it :(
Well, I printed a non-Word page yesterday then tried a Word page and it's now working again! Not sure for how long but making use of printer while I can :)
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I hate to be beat so decided to have another shot at setting up printer uninstalled everything house to myself nice and quiet.
It appears that as my printer is 2.54Ghz I cannot connect to wifi our broadband was upgraded a few weeks ago to 5.Ghz
Looks like it is a new printer as I haven't a clue what to now or might try with cables but that's for another day.
Thanks to everyone for all your help and posts over this matter.
Jessie
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Most Wi-fi Routers are dual band and can be set up to distinguish different equipment operating frequencies. It requires access to the Routers Set-up Menu to facilitate.
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My new one didn't come with a cable but fortunately the old one fitted.
I'll need to check if my broadband matches the printer.
ev
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When you say you switched it off and on, you have to completely unplug from the mains socket and remove the usb cable, wait or a minute or 2 before reconnecting. Have you tried using usb rather than WiFi. I’m surprised your broadband upgrade isn’t dual band. That’s ridiculous.
Totally uninstall the HP software, just deleting it leaves files which interfere with the fresh install.
Then you can follow the instructions online to install. Calverley lad gave a link to HP troubleshooting pages.
Ps it seems to are correct about the WiFi bandwidth. Perhaps contact you provider to see if there is a work around.
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Without getting technical on the dual wireless frequencies 2.4GHz and 5GHz, most modern modems work to supply both.
(As an example security devices use 2.4GHz whilst modern mobiles use the 5GHz for speed)
To reinstall your printer you need to use a cable to connect your printer to the computer.
Then follow the instruction in the printer hand book, only when the printer works using the cable do you remove cable to use wirelessly.
So read the manual first to be clear in your mind what your going to be doing.
Brian
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UPDATE
Printer now connected to WiFi Our heating broke down and we had engineer in to repair. Printer was lying in hall and he asked my opinion of it.
Anyway to cut a long story short he said it was quite simple maybe but I'm not that clever.
Within few minutes while the heating was coming through he had it up and running and now that is something else I have a better idea of how it works.
Thank you to everyone who took the time to reply to my post your advice was really appreciated.
Jessie
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What a lovely heating engineer! Sounds nearly as nice as the one we have, who popped into the loft to do the wiring for a light that I was struggling with, once, long ago!
Makes up for all the "Bad workman" tales, doesn't it?
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It certainly does I had been baking and I think the smell was going round his heart .I did offer a coffee
but he he wanted home so I gave him some freshly baked scones and a couple of pieces of cake.
Husband and him were chatting about golf and he gave him some golf balls he isn't keen on so he went away very happy and so am I don't need to buy a new printer/scanner.
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This is the "worst" printer I`ve ever had.
At the time it was the only one available.
I spent 3 hours yesterday trying to connect it to my new network without success.
At one stage it printed 2 pages of something that was unreadable, each word was only half printed.
it`s now sitting in the corner until I decide whether to give in another go or not.
Most likely scenario at moment is buy a different one
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I replaced my printer, after several years without one, with the Deskjet 3762, my first wireless printer/scanner/copier. It works now, when it wants to, but took two children to set it up (one is head of IT for a big company & other was formerly doing IT work for another company travelling between businesses in Ireland, England & Scotland so they both have lots of experience in this sort of thing). It took them several hours to set it up and I did hear some bad words coming from my office which I ignored. :o
Last week's trick was the monster insisting it was out of paper. It wasn't. Took paper out. Put paper back in. Still said needed paper. Took paper out. Put different paper (from same pack) in. Stopped saying it was out of paper. ::)
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I`m kicking myself as in one way the problem is my own fault !
I got overexcited at the thought of being connected to broadband after 6 weeks (don`t ask !!) following a move, that when the lovely engineer asked me if there was anything else he could help with, the printer went clean out of my head . Actually, it was never there in the first place!
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I`ve tried everything mentioned previously, but it`s beaten me !!
It`s ready to go to the tip for recyling.
New one orderd today, being delivered tomorrow. No wi fi, hooray!!!
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I have just done the same with my HP 6030 series printer which is not even a year old. Bought a new Canon model instead.
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Ha ha, mine was only 7 months old, also bought a Canon (usb connection) !!
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Well, my printer saga continues (and not in a good way). Thirty-first July HP sending black cartridge and gave me a Royal Mail tracking number. RM kept saying they were waiting for item to be given to them to deliver. Rang Wednesday and was promised another one (express delivery this time). Thursday original cartridge delivered by Royal Mail. Meanwhile DHL supposed to be delivering 2nd cartridge. DHL has been helpfully keeping me up to date of its whereabouts but not being so helpful as to actually deliver it. Although estimated delivery date is by end of today. There's still about 90 minutes left to today but-
it was in Dusseldorf yesterday afternoon, sent to Cologne last night, left Cologne before midnight and arrived in Leipzig around 2 a.m. Latest update says it's in Leipzig 'shipment on hold.'
The very same message that gave me end of today delivery also says "DHL cannot move the shipment or attempt delivery due to a local issue."
Will be interesting to see if it stays in Leipzip over the weekend or continues moving further west away from me. ::)
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Good luck!
I ordered my new printer at 15.45 yesterday, it was delivered today at 13.10.