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General => Technical Help => Topic started by: chrissiecruiser on Tuesday 05 January 21 22:20 GMT (UK)

Title: Ancestry DNA matches - problem scrolling
Post by: chrissiecruiser on Tuesday 05 January 21 22:20 GMT (UK)
Hi Chatters,
I had my DNA done through Ancestry and have been attempting to work on some matches they have given me.
Upon going to All Matches and then looking at a few with a common ancestor the screen freezes and I am unable to do anything else, no scrolling down and have to go back to the main page to start again.
Is it me, my computer or Ancestry?
Title: Re: Ancestry DNA matches - problem scrolling
Post by: Gadget on Tuesday 05 January 21 22:38 GMT (UK)
Hi

It sometimes freezes but I think it might possibly be a browser issue. Have you tried a range of browsers?  Firefox seems to work best.

Gadget
Title: Re: Ancestry DNA matches - problem scrolling
Post by: chrissiecruiser on Wednesday 06 January 21 00:46 GMT (UK)
Hi Gadget,
Yes I do use firefox as my tech guy encouraged me to use it.
Will check to make sure that is happening.
Thankyou from South Australia
Title: Re: Ancestry DNA matches - problem scrolling
Post by: Gadget on Wednesday 06 January 21 01:17 GMT (UK)
It happened quite often a few months ago when they stopped showing some of the lower cM matches. Many of us went through marking them so that we'd not lose them.
Did it by any chance give a message or did it just hang?

Title: Re: Ancestry DNA matches - problem scrolling
Post by: chrissiecruiser on Wednesday 06 January 21 01:19 GMT (UK)
No, no message...just hung there.
Title: Re: Ancestry DNA matches - problem scrolling
Post by: kinnigit on Wednesday 06 January 21 04:43 GMT (UK)
It's Ancestry.  I use Firefox and it started happening recently.  Pressing F5 to refresh the screen usually fixes it.
Title: Re: Ancestry DNA matches - problem scrolling
Post by: chrissiecruiser on Wednesday 06 January 21 04:53 GMT (UK)
Thankyou Kinnigit,
I will give it a go!

This has been happening for a while.
You would think they could get it right, considering the money everyone pays.
Taaa!