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General => The Common Room => Topic started by: ThrelfallYorky on Wednesday 25 November 20 15:33 GMT (UK)

Title: Ancestry playing up, today 25th Nov?
Post by: ThrelfallYorky on Wednesday 25 November 20 15:33 GMT (UK)
Is anyone else finding that Ancestry seems to be in a bit of a tangle today? "This site cannot be reached" etc when trying to access people, and very slow and muddled?
-Or is it me?
Title: Re: Ancestry playing up, today 25th Nov?
Post by: medpat on Wednesday 25 November 20 15:39 GMT (UK)
It's slow and muddled, I gave up as so many problems were being caused.

Trying to put in a new family was horrendous, children were not linking properly to the father and downloaded info was not registering on the facts page.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: ThrelfallYorky on Wednesday 25 November 20 15:40 GMT (UK)
Glad it's not just me and mine. Thanks.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: rosie17 on Wednesday 25 November 20 15:49 GMT (UK)
Having the same problem here ..it's a bit annoying  :(

Rosie
Title: Re: Ancestry playing up, today 25th Nov?
Post by: plk74 on Wednesday 25 November 20 15:50 GMT (UK)
Yes, been playing up last few minutes "Site can't be reached etc etc" 
Title: Re: Ancestry playing up, today 25th Nov?
Post by: lizdb on Wednesday 25 November 20 15:52 GMT (UK)
Just logged on for first time today - and finding the same problems. Glad it's not just me.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: aghadowey on Wednesday 25 November 20 15:54 GMT (UK)
Perhaps too many people off early for Thanksgiving Day  ;D
Title: Re: Ancestry playing up, today 25th Nov?
Post by: pharmaT on Wednesday 25 November 20 16:04 GMT (UK)
Having the same issue and I had some time to sit and enter my sources.  It is down so often it makes you wonder why we bother paying.


Title: Re: Ancestry playing up, today 25th Nov?
Post by: jess5athome on Wednesday 25 November 20 17:15 GMT (UK)
Pulling my hair out with it, I can access the site no problem at all, including search records, however when I try to access my tree it just says site not reachable etc  >:( >:( >:(

Frank.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: ShaunJ on Wednesday 25 November 20 17:19 GMT (UK)
On the support page:

"Alert
You may be experiencing some intermittent service with the Ancestry.co.uk website. We apologize for any inconvenience this might cause and appreciate your patience as we work to resolve the problem as quickly as possible"
Title: Re: Ancestry playing up, today 25th Nov?
Post by: Romilly on Wednesday 25 November 20 17:25 GMT (UK)
I think it’s something to do with the messaging system on there...

Because, - I was composing a message on there earlier, and suddenly a green chat box popped up, - and it said, - Live Chat is now active!

Anyone else seen that?

Romilly.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: Albufera32 on Wednesday 25 November 20 17:40 GMT (UK)
I can access individuals on my tree just fine, jumping from each person's facts page to another by clicking on parent, siblings etc, but cannot view the family view of the actual tree.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: *Sandra* on Wednesday 25 November 20 17:51 GMT (UK)
Just tried again after a few hours break and its just the same, can't access anything at all.
Shame. Will have to go play Christmas again  :)

Sandra
Title: Re: Ancestry playing up, today 25th Nov?
Post by: PrawnCocktail on Wednesday 25 November 20 18:15 GMT (UK)
I can access individuals on my tree just fine,

But while you can change stuff on the profile, you can't add Hints. they're not loading on the new side panel.
Title: Re: Ancestry playing up, today 25th Nov?
Post by: *Sandra* on Wednesday 25 November 20 18:22 GMT (UK)
Hurray. Hope your all back on ancestry again

Sandra  :)
Title: Re: Ancestry playing up, today 25th Nov?
Post by: PrawnCocktail on Wednesday 25 November 20 18:33 GMT (UK)
Hurray. Hope your all back on ancestry again

Sandra  :)

Hints still not working, though