RootsChat.Com

General => The Common Room => Topic started by: Sisterjane on Thursday 23 June 05 17:32 BST (UK)

Title: Repeated look-up requests - annoying
Post by: Sisterjane on Thursday 23 June 05 17:32 BST (UK)
Is it just me or are there others who feel like banging their head against a brick wall when they have spent hours looking up a post ,finding it and posting it only to find out it has already been done because the post had been duplicated.
I would ask please only post a request once, if its there it will be found, some requests just take a little longer than others to be answered.
Im not groughing, just asking nicely  8)

Joe
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: PaulineJ on Thursday 23 June 05 17:52 BST (UK)

I feel more inclined to bash someone else's head against a brick wall.....

Pauline ;D
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: johnP-bedford on Thursday 23 June 05 17:53 BST (UK)
have I seen this before ???
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: audrey on Thursday 23 June 05 17:56 BST (UK)
This came up few weeks ago I am getting asked for the same info several times and I have to keep telling people to please check there post and not to ask for the same info on more than one board

audrey
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: Clincher on Thursday 23 June 05 23:09 BST (UK)
I think it would also be helpful (especially to the Moderators) if those who make duplicate messages mark the original subject heading "Posting Complete" so that looking-up time is not wasted.
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: sarah on Thursday 23 June 05 23:25 BST (UK)

Clincher,

Any help is always appreciated ;D

You can always post short cuts to the duplication.

Sarah :D
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: Lloydy on Friday 24 June 05 10:43 BST (UK)
This has already been discussed here!!
http://www.rootschat.com/forum/index.php/topic,60441.msg243589.html#msg243589

Rootschatters can also ensure that duplications aren't made by doing a search first.  Just click the "Search Rootschat" button at the top of the page.

Jan

Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: celia on Monday 27 June 05 04:57 BST (UK)
Search Rootschat
That is one thing that has never been any help to me,it never finds me anything no matter what i type in ::) I do think that new members should use the Beginners board or How to use Rootschat FIRST rather than starting with the Common room then venturing out into the Rootschat  Jungle ;D .If you look at the back pages in the beginners Topic.You will see that most of the questions asked(how do i do send a mail)have been asked a 100 times.and answered on other boards. :)Unfortunately there are to many boards for a beginner(you were one once remember ;) )Thats the reason they end up in the common room.Because they don't realize there are special boards.So if the same question is asked again and again,the best thing to do would be(as done and suggested) to refere that question to the appropriate topic,that is if you can find it ;D

Celia
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: Sylviaann on Monday 27 June 05 11:51 BST (UK)
After having suffered this problem I often look at new members previous posts

Sylviaann
Title: Re: DUPLICATE POSTS......AAARRRRRRGGGGGG
Post by: celia on Friday 15 July 05 07:10 BST (UK)
Hi
I had the same problem yet again recently, someone sent a request by P.M which i  now refuse to use for this purpose.I then copy and paste it on one of my topics and refere them to that.I then found the same request in 3/4 other places.Annoying innit ;D. I seem to have  Taken on a job of travel agent for rootschat the last 12 months ;) Telling folk how to get to there destination. What to do and what not to do some people just plonk a request on any board. I often wish they would reseach rootschat first and learn how to use it. Most of them do get to grips in the end though ;D

Celia
Title: Repeated look-up requests - annoying
Post by: Keziahemm on Monday 22 August 05 21:11 BST (UK)
Is this nitpicking? 

I get quite cross after doing a search, along with others, supplying the answers, getting no response from the searcher, only to find the same question being asked again  >:(

It's just wasting folks time.

What do others think?

Susan  :)
Title: Re: Repeated look-up requests - annoying
Post by: RJ_Paton on Monday 22 August 05 21:17 BST (UK)
It's not nit-picking and it is wasting folks time but there is little (IMHO) that we can do about it

options are

1. shout about it
2. do nothing
3. complain to the offending party
4. just remember who they are for future reference
(revenge is a dish best eaten cold)
Title: Re: Repeated look-up requests - annoying
Post by: Bee on Monday 22 August 05 21:18 BST (UK)
Hi Susan

No I don't think you are nitpicking, I think anyone who has asked for some sort of look-up/advice should at least have the common courtesy to reply and say thanks.

Bee
Title: Re: Repeated look-up requests - annoying
Post by: jinks on Monday 22 August 05 21:32 BST (UK)
I have set a post which as only been part
answered, but I think I will leave it alone
for now but if it as still gone unanswered in
a couple of weeks maybe bring it back to life, by
adding a reply    ie. Look up still needed

but I think less computer literate or new people
to the site may not think or know how to do
this, so while I do find it annoying I am tolerant
of the person making a second request.

Jinks

 
Title: Re: Repeated look-up requests - annoying
Post by: Paul E on Monday 22 August 05 21:36 BST (UK)

4. just remember who they are for future reference
(revenge is a dish best eaten cold)

Not quite, Falkyrn...

http://www.nervousnigel.com/html/blancmange_is_a_dish_best_serv.html

 :)

Paul
Title: Re: Repeated look-up requests - annoying
Post by: RJ_Paton on Monday 22 August 05 21:50 BST (UK)
Personally Paul I prefer the chinese version .....
 ...... although no one knows who the old chinese gentleman was  who actually said it. :P

another one from them is "May you live in interesting times" ........ which is actually a curse.
Title: Re: Repeated look-up requests - annoying
Post by: tabitha on Monday 22 August 05 21:51 BST (UK)
Personally I would acknowledge any response to my posts asking for help or information, even if my original question wasn't answered in full.

If I still needed additional info or help I would post a new topic asking for the additional info giving the partial info I received the first time (if relevant) to stop anyone reading my new post from wasting their time.

Posting a reply is no more difficult than posting a new post so I'm afraid I don't count that as an excuse  ;)

A  :) and a "thank you" costs nothing  but means a lot  ;D

Tabitha (I'll get off my high horse now before I do myself an injury  ::))
Title: Re: Repeated look-up requests - annoying
Post by: pixieleigh on Tuesday 23 August 05 07:20 BST (UK)
Just a comment,

someone left a reply to one of my posts that "this was a repeated lookup..." having read this post am feeling slightly frustrated.

in this case i hadn't had a "match" in one of the county boards for them, so i thought they might still have been in London, (the family supposedly haveing moved that year) so i posted another request to a different board. they had slightly different information in them and i acknowledged the help of the others who had helped me.  i had to post a new lookup as it was a different county and dfferent information ???

but...
but i agree with the people that don't reply to posts. if you help someone you expect a thank you at least. or at least some sort of acknowlegement that the information was recieved even if it wasn't what you were looking for.


sorry just thought i'd have to share that. as i was concered that some people might find what i did annoying...i have a significant LACK of chocolate in my system and it is making me grouchy!!! (I'm a girl, what can i say)  ;D

happy hunting
sarah
Title: Re: Repeated look-up requests - annoying
Post by: casalguidi on Tuesday 23 August 05 08:03 BST (UK)
Hi Sarah

Any moderator would  be more than happy to move a post to another board for you if it has not got an answer where you posted it originally within perhaps a couple of weeks.

In Tabitha's case, .....................

Quote
If I still needed additional info or help I would post a new topic asking for that info and probably giving the partial info I received the first time (if relevant) to stop anyone reading my new post from wasting their time.

you would mark the original post completed (by replying to it or modifying the title) or using the report to moderator button (you can do this on any post except your own) so that it is then moved to a ""Completed" board by a moderator.  But, this isn't acceptable if it is a request for the same information as that requested in the original post regardless of whether the query was solved.  People spend lots of time looking for things only to find that the same resources have already been searched - often up to half a dozen duplicate requests by some people :(

Best wishes

Casalguidi
Title: Re: Repeated look-up requests - annoying
Post by: pixieleigh on Tuesday 23 August 05 08:13 BST (UK)
Hi Casalguidi,

i was wonder how to make the topic say COMPLETED i have been trying to do that on lots of posts to get them out of the main screen so people don't have to wade through my completed requests.

can you tell me exactly how to do that? modifying the title i mean..



thanks,  ;)
sarah
Title: Re: Repeated look-up requests - annoying
Post by: casalguidi on Tuesday 23 August 05 08:15 BST (UK)
Hi Sarah

Every post that you make has four "buttons" on the right hand side ............. including one that says "modify".  Click that and it will enable you to edit the title or the body of your post.

Best wishes

Casalguidi
Title: Re: Repeated look-up requests - annoying
Post by: casalguidi on Tuesday 23 August 05 08:17 BST (UK)
I forgot to mention, if you wish to modify the title then you need to do that with the first post in the topic otherwise it will just show up on the last post or whichever one you edit and won't be visible as the title on the boards until people look down the thread.

Casalguidi
Title: Re: Repeated look-up requests - annoying
Post by: pixieleigh on Tuesday 23 August 05 08:17 BST (UK)
thanks,,...

i'm sure it was just too simple...

 :-[ :-[ :-[

sarah
Title: Re: Repeated look-up requests - annoying
Post by: Nick Carver on Tuesday 23 August 05 09:42 BST (UK)
I have to confess to having made the same request for information more than once -due entirely to my own incompetence. I did acknowledge the fact when the kind person who helped me pointed it out. I really ought to be better organised. The trouble is that I often plan to do soimething in my mind and sometime later, it is difficult to remember whether I actually did it or if I only thought about doing it. There are a few people (thankfully not many at all) who approach family history with a shot gun mentality, firing off questions in all directions without anything more than a rough idea of their target and they are probably the prime culprits. I'm sure they will learn their lesson. Not every message board is as polite as RootsChat.
Title: Re: Repeated look-up requests - annoying
Post by: Mobo on Tuesday 23 August 05 11:53 BST (UK)
Is this nitpicking? 

I get quite cross after doing a search, along with others, supplying the answers, getting no response from the searcher, only to find the same question being asked again  >:(

It's just wasting folks time. What do others think? Susan  :)

If only people would read THE BEGINNERS BOARD before they act - ah well !!

 :( :( :(

Title: Re: Repeated look-up requests - annoying
Post by: Hackstaple on Tuesday 23 August 05 12:38 BST (UK)
And I thought it was me that got grumpy about it >:(
I have lost count of the number of times when I have answered a question quite fully only to see the same question, slightly rephrased perhaps, appear a day later or the same day. So - other members tackle that with enthusiasm and post the same answers having spent the same search time all over again. Example I am looking for a marriage of Farmer Giles to Goodwife Jones in Wolverhampton. I ask if the enquirer has any idea which year. Then I post the GRO reference. Next day up pops the question Goodwife Jones married in Wolverhampton Dec 1885 Vol 1a, p. 325 - who did she marry? I kid you not!
Then there was the chap who posted 3 times in a couple of months if someone could tell him who were the parents of Billy Bunter Uxbridge Jan 1902 Vol. 11 Page 127.
[Names are changed to protect the identity of thoughtless and selfish members]. :(
Title: Re: Repeated look-up requests - annoying
Post by: Bryan. on Tuesday 23 August 05 15:44 BST (UK)
Hi

I am glad this subject has been brought up...I have been stewing on the same thing for a couple of weeks now.

Recently I did a look up for someone...they came back to me and asked if I could find any more info on this family....I spent two & half hours finding info... passed it on .........I am still waiting for a reply.

They are still posting messages about the same thing.

Thing is.......it has spoilt it....because I will not do it again.

 :-\    :-\     :-X

Bryan
Title: Re: Repeated look-up requests - annoying
Post by: MaryA on Tuesday 23 August 05 16:21 BST (UK)
It is a case of "Requesters take note" since I and a couple of other people spent sometime a couple of evenings ago, in fact we got carried away each popping up with another bit of information following on from the previous one, and the recipient was thanking us after each bit, not realising that there could be more to come.  I had to make a stop at half past midnight, and told her to check out any missing links and to post again to fill in the gaps if necessary. 

If somebody responds nicely, you don't mind going that little bit further for them.  It's nice to receive a response.

Mary
Title: Re: Repeated look-up requests - annoying
Post by: Sylviaann on Tuesday 23 August 05 16:25 BST (UK)
I think we've had this before somewhere.

If I catch them at it I usually put a reference to the original post on the second or subsequent posts.  If the name seems familiar I look at previous posts and put a reference or mention that this has already been done.

Is this why we seem to have lost a few of the older (as in posts) lookeruppers?  I know people on "my" boards seem to have stopped looking.  I know I don't do as much as I did

Sylviaann
Title: Re: Repeated look-up requests - annoying
Post by: kerryb on Tuesday 23 August 05 17:11 BST (UK)
I always try to thank people for help even if it is a sorry couldn't find answer to your request.  I then always reply with a thanks for trying. 

That's what is so good about Rootschat - it is a conversation not just unreplied to requests!!!! 

Lets keep it that way, courtesy costs nothing, but don't get me started on that, it's drivers who don't acknowledge me letting them through - a pet hate!!!!!!!!!!!!!!!!!!!!!!!!!!!

kerryb
Title: Re: Repeated look-up requests - annoying
Post by: Grothenwell on Tuesday 23 August 05 18:24 BST (UK)
Thanks to kind people doing Lookup requests ::) I found out a lot about my English/ Welsh ancestry (there was a time this fact would have hurt me greatly, but I've grown up - a bit anyway). Those people are what makes Rootschat the best. I thought the only ungrateful so and sos were on GenesReunited, but I suppose they are everywhere in life (yes Kerryb they annoy me as well!). Please don't stop doing the great work you guys do on the bad manners of a few. Why do they waste their own time with the same look up requests that have already been answered?

Grothenwell
Title: Re: Repeated look-up requests - annoying
Post by: joboy on Wednesday 24 August 05 12:32 BST (UK)
Looking at the posts on this subject I thought a little analysis of the submissions might be worthwhile.
There are 'pro's and con's which in my mind is very democratic.
This is what I have selected;
....................................................

"I get quite cross"
 
"just remember who they are for future reference"

"but I think less computer literate or new people
to the site may not think or know how to do
this, so while I do find it annoying I am tolerant
of the person making a second request".

"Posting a reply is no more difficult than posting a new post so I'm afraid I don't count that as an excuse"

"someone left a reply to one of my posts that "this was a repeated lookup..." having read this post am feeling slightly frustrated".

"I have to confess to having made the same request for information more than once -due entirely to my own incompetence. I did acknowledge the fact when the kind person who helped me pointed it out. I really ought to be better organised. The trouble is that I often plan to do soimething in my mind and sometime later, it is difficult to remember whether I actually did it or if I only thought about doing it".

"I have lost count of the number of times when I have answered a question quite fully only to see the same question, slightly rephrased perhaps, appear a day later or the same day. So - other members tackle that with enthusiasm and post the same answers having spent the same search time all over again".

"Thing is.......it has spoilt it....because I will not do it again".

"If somebody responds nicely, you don't mind going that little bit further for them.  It's nice to receive a response".

"If I catch them at it I usually put a reference to the original post on the second or subsequent posts.  If the name seems familiar I look at previous posts and put a reference or mention that this has already been done.
Is this why we seem to have lost a few of the older (as in posts) lookeruppers?  I know people on "my" boards seem to have stopped looking.  I know I don't do as much as I did"

"That's what is so good about Rootschat - it is a conversation not just unreplied to requests!!!!"

"Lets keep it that way, courtesy costs nothing, but don't get me started on that, it's drivers who don't acknowledge me letting them through - a pet hate!!!!!!!!!!!!!!!!!!!!!!!!!!!"

"Thanks to kind people doing Lookup requests  I found out a lot about my English/ Welsh ancestry (there was a time this fact would have hurt me greatly, but I've grown up - a bit anyway). Those people are what makes Rootschat the best. I thought the only ungrateful so and sos were on GenesReunited, but I suppose they are everywhere in life (yes Kerryb they annoy me as well!). Please don't stop doing the great work you guys do on the bad manners of a few. Why do they waste their own time with the same look up requests that have already been answered?"
..................................................................................................

From my personal viewpoint I was 'roundly chastised' for commiting this sin within a few days of joining rootschat.
The chastisment was not done by means of a PM but openly (with a hint of derision) to rootschat subscribers ........ but the matter was settled amicably by the use of PM's.

I am 78 years old ............ relatively new to family history and learning what to do is not as easy as it was when I was more 'nimble minded'.
Maybe it would be a good idea to 'cool it' and accept the fact that there are people like me around who really dont want to annoy anyone but want to get on with their hobby and only pastime and sometimes 'forgetfulness' can lead to annoyance with other enthusiasts is overlooked.
Look ups on other lists (London in particular) are tolerated and the list owner has recently made it quite clear that look ups are 'here to stay'.
Just had to get this off my old chest.
joboy
Title: Re: Repeated look-up requests - annoying
Post by: RJ_Paton on Wednesday 24 August 05 13:21 BST (UK)
Quote
Looking at the posts on this subject I thought a little analysis of the submissions might be worthwhile.
There are 'pro's and con's which in my mind is very democratic.
This is what I have selected;

selective quoting especially out of the full context paints a false picture ..... and while everyone has their own viewpoint my own interpretation is that no one is actually complaining about doing the look ups.

"Look ups are here to stay" .... not if the providers are driven off by  the basic failure of good manners as demonstrated by some posters which is I believe the major irritant. 
Title: Re: Repeated look-up requests - annoying
Post by: tabitha on Wednesday 24 August 05 13:27 BST (UK)
However the basic failure of good manners as demonstrated by some posters is I believe the major irritant 

That for me sums it up nicely Falkryn  ;D

Tabitha  :)
Title: Re: Repeated look-up requests - annoying
Post by: Lady constance on Wednesday 24 August 05 13:36 BST (UK)
Hello everybody,  ;D

on a positive note i would like to thank each and everyone of you for your time, patience and skill, in helping people research their family history. you ARE fantastic.  ;D  ;D  ;D i hope No one on this site takes that totally for granted. you have every right to be grumbly about things.

just a few comments though,  ::)

 I would hope that the majority of people are thankful for all that you do.

 I would hope that most of us do try very hard not to be annoying.

 those that are probably don't know any better. i would agree that computer illiteracy probably has something to do with it.

 just remember that there are now 20000 people on rootschat. if each of those members has done just one thing that someone has found annoying - then thats alot of annoying.  :-\  :-\  :-\ unfortunately i don't see that stopping anytime soon.

I have no idea about how bad it is, i've been away from the family history scene for months. leaving it in the care of my younger sister. (another story). perhaps you can find some polite gentle way of letting people know that they are not making things as easy for lookerupers???

just to throw suggestions about, (i like positive resolutions, what can i say.) would it be possible to get a stand PM set up that a moderator can send to people that arn't being perfect??? just very politely (and i mean politely) saying:

"hi there, just a note to remind you about the best way to get a lookup. ...... our researchers need.... the best way to go about it is.... don't forget to..."

i know there is beginers board and all but thats alot of reading. and the introductory posts at the begining of the boards are good, but don't explain exactly what you are asking us for.


basically i'm not grumbly at all. Just saying that perhaps we could divert energy to finding a solution??? I don't know if you have tried to find a "standard" solution, and all my appologies if you have tried with no success.

anyway thats my 2 cents worth, and in summary.... thanks again to all of you, and perhaps Rootschat needs to find a simple / polite / effective way of making sure that all "annoyances" are reduced as much as possible.


sorry for such a long post. i hope something can be done...  :-*

Kind Regards from a rootschatter scared of losing the kind researchers...

Constance
Title: Re: Repeated look-up requests - annoying
Post by: Lady constance on Wednesday 24 August 05 13:41 BST (UK)
sorry forgot to say...

but when it comes down to it... repeated bad manners are bad manners...

that is terrible and i'm not surprised that you are all very irritated.

i alway hope that 100% of the time i say thankyou, but i'm sure nobody is perfect

 ::) :) ::)
Title: Re: Repeated look-up requests - annoying
Post by: Boongie Pam on Wednesday 24 August 05 14:20 BST (UK)
I think we all need to be tolerant.

I'd be very unhappy at any new chatter being chastised!

We can offer advise that helps everyone get the best out of Rootschat and after a bit of time nearly everyone recognises the sageness of this advise.

If you see someone who needs a bit of help and a friendly PM from a mod may help in your opinion then please report the post using the "Report to Moderator" link and ask one of us to kindly 'ave a word.

We can then highlight some of the sticky posts in Beginners and here in the Common Room that may help them.

I've posted before on the "behaviours" that  are bit less helpful.  But one that remains a bit of a problem is not replying publicly.

Many people give their thanks by PM - which is lovely but as mods we don't know if the thread is finished.  It would be nice if people Thanked or responded on the thread.

Now we've all aired our gripes again.

Pam
 ;D
Title: Re: Repeated look-up requests - annoying
Post by: Hackstaple on Wednesday 24 August 05 14:22 BST (UK)
I will not post to this thread again after this one message - since 16th August, that is 8 days, I have posted replies to 5 queries without any form of acknowledgement. >:(
I have posted quite a few others that were replied to by the enquirer. :)
That would tend to show that an alarming percentage of people who make enquiries are incapable of observing the most common courtesies. :(
Title: Re: Repeated look-up requests - annoying
Post by: Boongie Pam on Wednesday 24 August 05 14:56 BST (UK)
It should be noted though that on other websites and lists a request can go months before anyone replies.

Maybe newer folk just don't realise that they are likely to get replies in minutes not months?

Also not everyone gets to check there mail often.  I know some Chatters logon in a library therefore may not get to acknowledge.

Then againI may live in a fantasy world full of pink kittens and butterflies  ;D ;D ;D
Title: Re: Repeated look-up requests - annoying
Post by: PaulineJ on Wednesday 24 August 05 15:21 BST (UK)
Also not everyone gets to check there mail often. I know some Chatters logon in a library therefore may not get to acknowledge.
Agreed.
Yet I have seen plenty of requesters who are still logging in, and have not bothered to reply, so it is not the case that they have not re-visted the site. 

On the positive side, I have had people who close the thread for the moderators (- I took to adding a note to my replies), AND then PM me with their thanks.  Hooray for that minority, I'd have given up long ago without them!.

Pauline

Title: Re: Repeated look-up requests - annoying
Post by: celia on Wednesday 24 August 05 18:38 BST (UK)
Good  lighter reasons why post is not responded to as quickly as usual.

                           It's Summer

Kids are still on school holidays.Mum hasn't got time to go on the computer.Or the kids wont get off it ;D

Children staying with Nan during the holidays while mum is at work.Nan to Knackered at the end of the day to bother with the P.C ;D

On Holiday for 6 weeks on some tropical Beach. 8)

Summer is so short we have get out and make use of it while it's still around ;D ;D

Celia
Title: Re: Repeated look-up requests - annoying
Post by: Clincher on Wednesday 24 August 05 18:48 BST (UK)
...good thinking Celia......and others may be stuck up ladders painting and decorating.... :-X.......but I always check my e-mails.....
Title: Re: Repeated look-up requests - annoying
Post by: Tati on Wednesday 24 August 05 19:05 BST (UK)
Then againI may live in a fantasy world full of pink kittens and butterflies ;D ;D ;D

Seems I do too - I do look-ups and nearly always (or so I think ;) ) get positive feedback.

Tanja  :)
   
Title: Re: Repeated look-up requests - annoying
Post by: Nadine Moore on Wednesday 24 August 05 22:40 BST (UK)
I agree that it is rude not to say thank you and I try to thank everyone who helps me no matter how small the information is.

I do not have many resources at home so am not really able to help others as these guys do, so I always acknowledge any response because I am grateful for the time they have given me.

As I collect more resources of my own, I hope to be able to help others.

Please, all you searchers, continue the good work - the majority of us do appreciate your hard work.

THANK YOU

Nadine
Title: Re: Repeated look-up requests - annoying
Post by: joboy on Thursday 25 August 05 00:56 BST (UK)
I think we all need to be tolerant.

I'd be very unhappy at any new chatter being chastised!

We can offer advise that helps everyone get the best out of Rootschat and after a bit of time nearly everyone recognises the sageness of this advise.

If you see someone who needs a bit of help and a friendly PM from a mod may help in your opinion then please report the post using the "Report to Moderator" link and ask one of us to kindly 'ave a word.


We can then highlight some of the sticky posts in Beginners and here in the Common Room that may help them.

I've posted before on the "behaviours" that  are bit less helpful.  But one that remains a bit of a problem is not replying publicly.

Many people give their thanks by PM - which is lovely but as mods we don't know if the thread is finished.  It would be nice if people Thanked or responded on the thread.

Now we've all aired our gripes again.

Pam
 ;D

Thanks Pam ........... nicely and gently put ........ I wish I could have used those very words.
I have had more help from rootschat in the short while since I subscribed and I have thanked a lot of the good people who are subscribing to this very topic for their efforts on my behalf .......... and I get 'very proud of my oldself' when, in my small way, I am able to help someone else .... although I do get disappointed when not acknowledged so I do appreciate the frustration that others experience.
My greatest disappointment was to find a 1C2R in Canada who was looking for background which I fortunately had going back over four generations ......... so I sent it on .............. I did get a 'thank you' just two words .......... but nothing else and I would have loved to know more about his background since his folks arrived in Canada in 1912.
I guess we must wear the shortcomings of others ......... however I would hope that we do not become too politically correct.
joboy 

Title: Re: Repeated look-up requests - annoying
Post by: MaryA on Thursday 25 August 05 15:22 BST (UK)
Quote
I did get a 'thank you' just two words
How disappointing for you Joboy, I'm sure a lot of us have had similar encounters, and I feel grumpy enough to hope that somebody does the same to them one day, although likely they are the sort of people who don't give out their details so easily as to be caught the way us trusting folk do. 

Thankfully also the reverse has happened when a good deal of information is exchanged and people become very good friends even though at a distance - email friends.  I hope we make enough of these to make up for the disappointing ones.

Mary 

Title: Re: Repeated look-up requests - annoying
Post by: LouiseB31 on Friday 26 August 05 13:14 BST (UK)
(This post will get my card marked, if nothing else does)

I am afraid I feel the odd wave of smugness coming over on this thread.

I was guilty early on of posting a look-up more than once, and then had it pointed out to me in public in a manner that made me feel like a naughty schoolgirl, it might have driven away a  less confident individual.

The main reason for my sin was because I had tried on one board - I cannot remember the detail now but let us imagine it was a county board and someone had suggested that it might go down well on a armed forces board. So I posted it again on one of those.

I had no idea then that some people sit and read every post that comes in, whether it relates to counties they are interested in or not. I presumed as I imagine most new arrivals do, that other members would only look at boards they were interested in and so would miss the post I had placed on other boards.

This is not clear and I havent seen it pointed out anywhere else.

It is also not clear when you first join that look-ups are done by the same group of people on most boards. Again I would have imagined that Fred Bloggs had a cd of Kent he would look at for people on that board and Jane Smith had a book about Cumbria she would look at for that board. And that neither Fred nor Jane would be looking up anything else for anyone else.

It is only after repeated use that one comes to see that the same people look things up all over the country for others.

You really cannot criticise new members for not being pyschic. And it is no good saying it is all in a thread somewhere, because we have learnt through long experience in IT that the best way to learn is to jump right in.


I would like to think that I am sufficiently grateful and thankful when someone helps me, particularly if the information is good and has some relevance to my query. Unfortunately some responders clearly haven't read the query properly or haven't understood and give an answer that is irrelevant or wrong. Mercifully it is only a few, but it does happen. In those cases one doesn't necessarily want to return with profuse thanks as it rather undermines the thanks one genuinely means.

I am afraid that with human nature being like it is and with genealogy reaching out to people from all walks of life, it is not possible to expect that everyone should be either a confident genealogist or a confident IT user.

I would preach a little more tolerance myself

Regards

Louise


Title: Re: Repeated look-up requests - annoying
Post by: RJ_Paton on Friday 26 August 05 15:44 BST (UK)
Quote
and give an answer that is irrelevant or wrong

Surely (and this is only my personal opinion) it is better to point out the error while thanking the person for their effort rather than leaving them in limbo.

Recently I modified my own reply to an enquiry after I re read the original enquiry and I realised that I had gone off on the wrong track ... this resulted in an abusive PM accusing me of tampering with posts. (the PM was NOT from the original enquirer).
Between that PM and others I have been targetted recently with I seriously considered leaving rootschat.
Title: Re: Repeated look-up requests - annoying
Post by: MaryA on Friday 26 August 05 16:20 BST (UK)
Falkyrn, that would be very sad if you did that, anybody who assists is only doing their best
Quote
News: Have a go - help somebody with their family history or local history question today - whatever your idea might be, it might just be enough.
This from the top of the pages of Rootschat is quite true but there is certainly no fault if the thread followed is incorrect, it happens all the time and sometimes gives ideas for other avenues to follow.

In that circumstances I would have been inclined to have quoted the private message, in public and proved that your corrections were in fact valid, but then again maybe that's me being bolshie!  :P

Something to bear in mind is that there are other messageboard forums which are far worse, since the moderators let their authority go to their heads and delete or move posts willy nilly without explanation and with officious "do as I tell you or else" responses when questioned about mysterious happenings.  This explains the arrival of a bunch of newbies who arrived at Rootschat a while ago armed and ready to help where necessary.

Our moderators are good ones and when amending or moving posts seem to do so in a sensible manner, leaving notifications about their actions and in the main people generally are grateful for the replies they get to their queries, at least a far larger percentage are than otherwise.

I've gone off on a tangent yet again, but praise for Rootschat never does go amiss does it?

Mary
Title: Re: Repeated look-up requests - annoying
Post by: Sisterjane on Friday 26 August 05 16:26 BST (UK)
Hi all

Falkryn, My advise to you is to ignore those pms, as far as Im concerned your contributions to rootschat is invaluable and your knowledge about computers and how they work ( The technical side ) is probably far superior to whoever is menacing you with silly pms remember they will probably need you before you need them and then.............mmmm.

As far as the repeat postings go as far as Im concerned it is not the newbies who are the worst culprits its rootschatters who have got plenty of experience and enough postings behind them that should know better

Joe
Title: Re: Repeated look-up requests - annoying
Post by: Gardener on Friday 26 August 05 16:35 BST (UK)
I think Louise B31 has a good point. If there is a post on, for example, the Worcestershire board, asking for a lookup in the 1851 census, and the family are not there then I might suggest posting on the Staffordshire board. Multi posting for a purpose is fine by me.
Some information is only available on a county basis, eg earlier census, church registers etc.
I wouldn't even look at a request for those outside "my" counties, but for census requests after 1861 I'll have  ago at anything that catches my eye.

Sorry you are a bit fed up Falkyrn. The only time I thought about quitting was after PM from someone who commented on my posting technique. I thought them very rude but decided to ignore them and just carry on as usual. I suppose they might have been trying to be funny.....who can tell.
Anyhow, I post answers if I want to and if I think someone is just posting requests everywhere with no fixed purpose then I just don't answer them :)
Title: Re: Repeated look-up requests - annoying
Post by: RJ_Paton on Friday 26 August 05 23:16 BST (UK)
Thank you for the messages ..... I am thicker skinned than some ..... (or at least I think that's what my wife said) ..... and as I said in my original post revenge is a dish best eaten cold  ;D

However to get back on topic ..... occasional threads like this one while sad in some ways do serve a useful purpose in that it allows the opportunity to air a grievance (no matter how small) and to get it out of your system before it ruins your whole perspective.

Back to the look ups  ;D
Title: Re: Repeated look-up requests - annoying
Post by: Nicky on Friday 26 August 05 23:24 BST (UK)
Hear hear, I have read through all that people have posted on this thread and to be honest if you dont get a thank you is it the end of the world?

I have done lots of lookups and I have to say usually get a thank you but if I dont I have never thought.... well no more lookups.

I have done lookups that have been posted more than once... again does it really matter.

On Wednesday my 16 year daughter attended the funeral of her friends father, he died of a massive stroke age 38.Buried the day before his daughters GSCE results.
He had been fit and healthy, leaves a wife, 16 and 10 year old daughter.

Now does a thank you or a repeated lookup seem that important?

Nicky
Title: Re: Repeated look-up requests - annoying
Post by: Boongie Pam on Friday 26 August 05 23:46 BST (UK)
<snip>

Our moderators are good ones

<snip>

Shucks  :-[

More of this Pllllllleeeeezzzeee  ;D

<snip>

moving posts seem to do so in a sensible manner, leaving notifications
<snip>


Erm  :-[

You may find a little problem with this at the moment.  More messages maybe moved without notifications because of a wee bug that is being worked on.  We can't leave notifications on some boards.

The massive flattery from MaryA there is fab - I'm sure all the mods agree.

But

[In a Simpsons manner - that's my big butt!]

It isn't the moderators that set this site apart.

It's you guys.

It's all the great Chatters who help and ask the questions.

The wealth of knowledge and enthusiasm on this site is immense.  I hope we all benefit.

It is hard joining a group of people and maybe being a bit new to research, or computing, whatever really.  Not everyone realises what animals you are for helping!  Tireless, dogged, tenacious.  Many of us started with a multiple post or 2, and I can prove it  ;)

Let's help the new people not turn them away.

If you want to direct any of the mods to a post use the "Report to Moderator" link and we'll try to help the newbie.

Anyway, I've tried to keep up with my Pa with 6 pints of Deuchars IPA (posted to make Trystan jealous!) and I'm flaked.

Pam
 ;D

PS: I think all grievances are out there now so let's draw a line (whoops I can feel my cranium swelling, the power the power  ;D )
Title: Re: Repeated look-up requests - annoying
Post by: Lloydy on Saturday 27 August 05 00:08 BST (UK)
Very wise words Pam ;)


Jan (a Rootschatter member who has typed repeated look ups ;D)



Title: Re: Repeated look-up requests - annoying
Post by: audrey on Saturday 27 August 05 07:51 BST (UK)
I just spent nearly an hour typing my reply to this string and lost it

 I am also as one of the Rootschatters who has posted Repeat posting this past week lets explain the reason behind it

I am trying to find info that I haven't got

the reason I need it is without it I cant move on

been looking for the same info for over 20 years

yes I have been to records office

places visited to find info

Cumberland .Scotland ,Ireland .

why do I  ask for lookups ?because  I have run out of ideas and I now need help  and I hope one day some one will read my message  and  will be able to help me

have I been helped ? yes many times by some truly amazing people who have gone that extra mile  and I am most grateful for all there help and encouragement without it I may have just give up. not only have I had help with researches I have also learned to use my computer  which I was not very good at .I just learned to copy and past a  couple of months ago
thats my winging over

Audrey
Title: Re: Repeated look-up requests - annoying
Post by: jinks on Saturday 27 August 05 10:37 BST (UK)
As I have said previously repeated look-up
requests can be annoying, but should be
tolerated. ( When I first posted I remember the
naivety.)

BUT abusive Personal Messages should NOT
be tolerated, what ever somones viewpoint.

Dont leave Falkyrn, Rootchat would be a
sadder place.

Jinks.
Title: Re: Repeated look-up requests - annoying
Post by: MarieC on Saturday 27 August 05 11:24 BST (UK)
Hey, I think all you Rootschatters are wonderful!!!

Human nature being what it is, we are all going to have a bad experience sometime.  But there is so much help here, it massively outweighs any bad experience.  I can't believe how kind people are here!

Usually I am helped so quickly that my head spins.  I am aware of not making multiple postings, but if anyone has the 1841 census for Hull, there is a sad little unanswered lookup request from me on the East Riding Yorkshire board  :'(

MarieC
Title: Re: Repeated look-up requests - annoying
Post by: celia on Saturday 27 August 05 12:44 BST (UK)
Marie
Thats the best plug i have ever seen ;) ;) ;) ;D

In regard to altering a reply because the information given was later found to be incorrect.I was once advised(by a moderator) not to correct the post.That it would be best to send another post.Explaining the situation.If i ever which i haven't so far done,had to put the same inquiry on 2 boards (because two counties are involved )i would add the message.Also posted on the ?  board.If you ever receive a very rude and abusive P.M :o you must report it to the moderator by P.M. They will look into it.They ask you to.Do not keep abuse to yourself.

Celia
Title: Re: Repeated look-up requests - annoying
Post by: Emjaybee on Saturday 27 August 05 14:18 BST (UK)
Mulitple look ups IMHO are requests for help, not  a demand to some kind rootschatter to drop everything and grab the nearest CD ROM.

Have you never reconsidered a posted message? If we must not change a post, then why have we got a modify button on the right. On occasions I have modified a post, as I have typed a quick message then realised it was not quite what I meant. (Is this a sin?)

I recently spent a lot of time mending a picture, another member did a far better job. As far as I was concerned the pleasure is in helping out. We can choose what we help with, Rootschat would still go on if I never mended another picture.or answered another query. I don't matter, its the group that is important and all the excellent work done by the combined knowledge of its members.

Gestalte theory anybody?
Title: Re: Repeated look-up requests - annoying
Post by: MaryA on Saturday 27 August 05 15:09 BST (UK)
Blimey Meldrew, I had to google that one and words like complex and algorithm came up.  I'm going to stick to illegible handwriting and disappearing grannies, they are far easier to deal with  ;D ;D

Mary
Title: Re: Repeated look-up requests - annoying
Post by: Clincher on Saturday 27 August 05 18:50 BST (UK)
Yeah blimey that was a quantum leap. Gestalt theory - that's psychological ain't it -what you see ain't always the same as what I see
Title: Re: Repeated look-up requests - annoying
Post by: Emjaybee on Saturday 27 August 05 20:57 BST (UK)
The product of the efforts of a group of people is greater than the combined product of each person working alone.
Title: Re: Repeated look-up requests - annoying
Post by: donna-paul on Saturday 27 August 05 21:14 BST (UK)
dear all ....................................

i am an offender i deeply apologise from the heart of my bottom but now i'm not so new i'm finding it easier to find my way around the site and i thank all those that have helped me in my quest to find all branches of my tree so far  :D

<-----------------------------------------well apart from the dashing chap to my left


   (my concience is now clear i think )

donna-paul

xx
Title: Re: Repeated look-up requests - annoying
Post by: casalguidi on Saturday 27 August 05 21:16 BST (UK)
Donna, we were all new once ;D

Casalguidi
Title: Re: Repeated look-up requests - annoying
Post by: Su on Saturday 27 August 05 21:19 BST (UK)
That's easy donna-paul...it's Jack Warner ...evenin' all  :D

Su
Title: Re: Repeated look-up requests - annoying
Post by: donna-paul on Saturday 27 August 05 21:33 BST (UK)
EEERRRRRRR UM

SUE WHO THE HELL IS JACK WARNER ?????


  ???   DONNA-PAUL  ???
Title: Re: Repeated look-up requests - annoying
Post by: donna-paul on Saturday 27 August 05 21:37 BST (UK)
OOOOHHHHHHH.....

LOL I JUST ASKED MY OTHER HALF (PAUL) WHO JACK WARNER WAS AND HE SAID..........

AN ACTOR OUT OF Z-CARS HE LOOKED LIKE MY GRANDAD!!!

THATS WHO THAT DASHING CHAP IS BUT ALL WE KNOW ABOUT HIM IS HIS NAME!!

<--------------------------------    RICHARD ARTHUR HARVEY OF SURREY

   :P (I AM TOO YOUNG FOR Z-CARS)  :P

DONNA-PAUL  ;D

Title: Re: Repeated look-up requests - annoying
Post by: miss marple on Saturday 27 August 05 21:50 BST (UK)
Z cars??!!??:o

Jack Warner was Dixon of Dock Green! (Even earlier than Z-cars....)

Stop making me feel so old.

Jane
Title: Re: Repeated look-up requests - annoying
Post by: donna-paul on Saturday 27 August 05 22:01 BST (UK)
OH THATS OK THEN MAKES MY OTHER HALF FEEL EVEN YOUNGER AND ME I'M A MERE BABE!!!!

SORRY MISS M DIDNT MEAN TO MAKE YOU FEEL OLD HUN

DONNA :-*
Title: Re: Repeated look-up requests - annoying
Post by: Su on Saturday 27 August 05 22:46 BST (UK)
Now, you're making me feel ancient  :D

Dixon of Dock Green was one of the best Police series on TV when we all had Black and White tellies Donna.

Your mystery man looks just like Jack Warner who played Dixon, and he used to start the programme under a Blue Lamp (well we assumed it was blue) saying 'Evening All'.

I, of course, was only a little girl at the time  ;D

Su

Title: Re: Repeated look-up requests - annoying
Post by: Mobo on Saturday 27 August 05 22:51 BST (UK)
 ;D ;D ;D

And here is Jack Warner in the Role of 'Dixon'

 ;D ;D ;D
Title: Re: Repeated look-up requests - annoying
Post by: MarieC on Sunday 28 August 05 03:07 BST (UK)
The product of the efforts of a group of people is greater than the combined product of each person working alone.

Meldrew,

I absolutely, enthusiastically agree!!!

MarieC ;D  ;D