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General => The Common Room => The Lighter Side => Topic started by: raa on Sunday 14 June 20 14:11 BST (UK)

Title: ancestry mesages
Post by: raa on Sunday 14 June 20 14:11 BST (UK)
what happened to old way with ancestry messages in out box i cant get used to this new system there doesnt seem to be in out box and im not sure why ive stopped recieving messages
Title: Re: ancestry mesages
Post by: CaroleW on Sunday 14 June 20 15:33 BST (UK)
Whatever they have done - I don't like it.  I delete old messages on a regular basis but when I accessed that section 3 days ago - I have messages going back to 2013??

I finally found how to delete the ones I had sent - "hover" the mouse at the side - but I can't find how to delete the ones I have received.  There is no obvious menu with a delete option.
Title: Re: ancestry mesages
Post by: raa on Sunday 14 June 20 17:36 BST (UK)
its annoyong its not an improvement in box and out box is all one i havnt recovered frim losing old search whoevers coming up with these ideas isnt inproving things if it works dont change it
Title: Re: ancestry mesages
Post by: Romilly on Sunday 14 June 20 20:06 BST (UK)

I preferred it the way it was...

Why change it if it isn't broke??

Romilly.
Title: Re: ancestry mesages
Post by: Craclyn on Monday 15 June 20 22:42 BST (UK)
Your messages under the new system are in a chat format which makes it easier to read the flow of dialogue with an individual correspondent. You no longer need in and out boxes as both sides are together.
Title: Re: ancestry mesages
Post by: CaroleW on Tuesday 16 June 20 01:24 BST (UK)
But how do I delete the old messages which have suddenly reappeared from 2013?  I can delete my replies but cannot fathom how to delete the messages from others
Title: Re: ancestry mesages
Post by: andrewalston on Thursday 18 June 20 11:45 BST (UK)
Not a success from my standpoint either.

The view they gave me was of a lengthy conversation, completely ignoring two newer (and more interesting) incoming messages.
Title: Re: ancestry mesages
Post by: CaroleW on Thursday 18 June 20 12:34 BST (UK)
It's reassuring to know it's not just me
Title: Re: ancestry mesages
Post by: carol8353 on Thursday 18 June 20 16:06 BST (UK)
Just putting a note on here,as I have the same problem as Carole, and my mails go back to 2009.
Hopefully someone clever will come along and tell us how to delete all the old stuff  ;D

Carol
Title: Re: ancestry mesages
Post by: CaroleW on Thursday 18 June 20 17:44 BST (UK)
The annoying thing is I only had messages going back a few months as I am ruthless when it comes to deleting.  7yrs of messages have now re-appeared since this "improvement" from Ancestry ::)
Title: Re: ancestry mesages
Post by: mam i ddau on Saturday 04 July 20 17:11 BST (UK)
I seem to have the opposite problem to some of you.   I had some old messages saved,  and now don't know where they are!
Title: Re: ancestry mesages
Post by: brigidmac on Saturday 04 July 20 17:25 BST (UK)
I don't know if it's just me but even openi.g the message box is.hard

I can't access old messages either 🤔
Title: Re: ancestry mesages
Post by: Jebber on Saturday 04 July 20 19:10 BST (UK)
Quote from: mam i ddau on Saturday 04 July 20 17:11 BST (UK)
I seem to have the opposite problem to some of you.   I had some old messages saved,  and now don't know where they are!

I have the same problem, also I can no longer send messages, whoever I want to message the area  is greyed out.

Why did they have to mess about with a system that worked well!!!