RootsChat.Com
Beginners => Family History Beginners Board => Topic started by: Crumblie on Thursday 30 April 20 12:44 BST (UK)
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As the subject says they are working. I have just received a PDF ordered before the lockdown which should have been despatched on 1 Apr. Just thought people would like to know.
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They will have a lot of certificates to issue at the moment :'(
From their website
Coronavirus
Following the introduction of the latest measures to reduce the spread of Covid-19, we may not be able to complete orders within the published timescales.
To help ensure that our services are accessible to those that need them most throughout this period, if you are able to do so we would ask that you delay making your order until a later date.
During this period we will not be able to provide information on the progress of orders, but please keep checking this page for further updates.
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Thanks for the update. I have ordered a pdf but had no idea when I'd be likely to receive it. Good to have a timescale - thanks
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As the subject says they are working. I have just received a PDF ordered before the lockdown which should have been despatched on 1 Apr. Just thought people would like to know.
Ditto.
Just had one today (May 5th) ordered 1st April.
So not too long a wait. :)
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Has anyone received an actual certificate lately not a pdf?
I ordered 2 marriage certs on the 26th March due for despatch 1st April but I'm still waiting
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No. Still waiting for a certificate ordered at the same time as the pdfs Dawn.
But then it has a long way to go here on the other side of the world!
Post is getting through from the uk but understandably taking much longer than usual.
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Thanks for the update.
Can someone kindly tell me how long they normally take as I only ever order by mail ?
Wondering if it may be better to wait a while before ordering.
Thanks
Trish.
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The GRO have a service level agreement of 4-5 working days. Then you have to factor in postal times. The pdf's with no postage should arrive just after.
However that service level has gone out of the window. I know people are still waiting for paper certs from the week before lock-down ie 16th-20th March
I know that there is a skeleton staff currently working but their backlog must be huge.
The website does ask for non-urgent requests not to be ordered until things improve.
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Hello
I'm just wondering if anyone has received any pdfs back recently? I know the GRO has other priorities at the moment; I'm just curious about timescales.
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Hello
I'm just wondering if anyone has received any pdfs back recently? I know the GRO has other priorities at the moment; I'm just curious about timescales.
I received a pdf just five days ago that was ordered on 26 Mar. It was a pleasant surprise because I thought it would at least another month before I saw it.
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not yet ---- still waiting some time now however totally understand and not worried
xin
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No, I'm not worried just
impatient curious.
So, possibly 6 months?
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13th May 2020
Today I received a paper copy of a marriage cert ordered 26th March which was originally due for despatch 1st April.
My order was updated as despatched on the 6th May.
A business colleague has resorted to ordering certificates on the priority service, so far these are leaving the GRO within 2 or 3 days.
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13th May 2020
Today I received a paper copy of a marriage cert ordered 26th March which was originally due for despatch 1st April.
My order was updated as despatched on the 6th May.
A business colleague has resorted to ordering certificates on the priority service, so far these are leaving the GRO within 2 or 3 days.
I ordered a marriage on the same day as you and got the same estimated despatch date, I have just checked and it says it was despatched today.
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Oh, good. Some progress for people. (I realise I put six months in my previous post - that would be frustrating!).