RootsChat.Com
General => The Common Room => Topic started by: durhamgirl73 on Sunday 08 December 19 20:50 GMT (UK)
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Hi I'm still waiting for 1 will which was due 11 August - before I send them an email I was just wondering if anyone else hasn't received a will from around this date - thanks
:) ;) :D ;D >:( :( :o 8) ??? ::) :P :-[ :-X :-\ :-* :'(
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I'm still waiting for one ordered on 27th July. ::)
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Mine was ordered on the 27th July aswell - ok I'll wait a bit longer then
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I received all of them from my first batch. My second batch was ordered on 14th November and is now running 8 days behind the projected delivery date.
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The last of the bunch I ordered on 29 July arrived on 14 November. Those I've ordered since then are not due for a couple of days.
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Ongoing post on wills still not received
https://www.rootschat.com/forum/index.php?topic=819837.0
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I'm still waiting for one ordered on 27th July. ::)
It has just arrived......well part of it has! Yet another one with a vital piece missing. >:(
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Did it arrive as just one download or are there two. I thought that the first one that I opened was incomplete then I noticed there were two items to 'click'
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I have received all my wills (ten of them). Nine of them were just run of the mill wills but one was a real goldmine which I was very happy with :)
I did not order them when the £1.50 offer first came out. I waited until September and the delivery of them was far quicker than for those where people jumped in and ordered when the offer was first announced.
Must admit I got mine quicker than I expected and I expect there are a fair few people who did likewise.
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Did it arrive as just one download or are there two. I thought that the first one that I opened was incomplete then I noticed there were two items to 'click'
One download, just a missing page.......again.
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I have now ordered the same will twice, and received the same message that some of the information is incorrect or missing. On the second occasion I contacted them - 3 December 2019 - and received acknowledgement the same day with a hint of a response within the next 2 days, but not received. I have contacted them again, detailing the order number, date of death, date of probate, probate office and added the page number from the index. Should they require it I did a "snip" of my order and the image from the page.
I may not hold my breath in anticipation of a response. :)
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Hey :D :D I've just received a second slightly more detailed acknowledgement to today's question as to why they are unable to find the will.
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I've just received my last will which was ordered in July yay :D
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I may have found a back-stop, although it will cost me £10. :)
I think that Wakefield Archives may have a copy of the will :-\ If the will in question was not for a direct ancestor then I wouldn't bother, but this is my 2x great grandfather and I'd like to have it.
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I ordered one (for a post-2000 death) on Sunday evening and got an estimated delivery of today. It just arrived. I can't complain.
It confirms some guesses and gives some new leads to follow up.
I assume the more recent ones are already digitised and can be processed more rapidly. Two days is still pretty impressive though.
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Coming up to 2 months waiting for my order now.
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I assume the more recent ones are already digitised and can be processed more rapidly. Two days is still pretty impressive though.
I ordered 3 recent wills on the 3rd and they arrived on the 5th as promised, I think you right and that they are just easier to process
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I ordered one (for a post-2000 death) on Sunday evening and got an estimated delivery of today. It just arrived. I can't complain.
It confirms some guesses and gives some new leads to follow up.
I assume the more recent ones are already digitised and can be processed more rapidly. Two days is still pretty impressive though.
My 2 month in transit one was also recent, circa 2004. I guess the new orders are getting bumped to top of the pile!
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My 2 month in transit one was also recent, circa 2004. I guess the new orders are getting bumped to top of the pile!
It isn't entirely unheard of for customer service recovery to dump already overdue work into a 'recovery' team and for other staff to process new work as normal. That way you minimise the total number of people impacted by the delay and have fewer unhappy/angry customers to deal with. And as a manager you can demonstrate capability to do the normal work whilst showing the delays and problems were down to external factors. I don't know if this is what is going on with Find a will, but I wouldn't be surprised if it is.
Apologies if delivery of my Will so rapidly has delayed yours slightly more. :)
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I now have confirmation that Wakefield have my Will - so if push comes to shove, I can order it from them, but will have to pay £10.00. BUT as I have obtained a number of wills at £1.50 instead of £10.00 :-\ :-\ :-\
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My 2 month in transit one was also recent, circa 2004. I guess the new orders are getting bumped to top of the pile!
It isn't entirely unheard of for customer service recovery to dump already overdue work into a 'recovery' team and for other staff to process new work as normal. That way you minimise the total number of people impacted by the delay and have fewer unhappy/angry customers to deal with. And as a manager you can demonstrate capability to do the normal work whilst showing the delays and problems were down to external factors. I don't know if this is what is going on with Find a will, but I wouldn't be surprised if it is.
Apologies if delivery of my Will so rapidly has delayed yours slightly more. :)
Quite possible!
Haha oops, sorry if I sounded like I implied your order delayed mine at all! The new £1.50 is too good to miss out on!
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Haha oops, sorry if I sounded like I implied your order delayed mine at all! The new £1.50 is too good to miss out on!
Don't worry, I was saying it with a smile. Perhaps I should have used a wink instead.
We are all winners and victims of the new pricing policy, once things settle down I'm sure it will be fine for everybody.
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Haha oops, sorry if I sounded like I implied your order delayed mine at all! The new £1.50 is too good to miss out on!
Don't worry, I was saying it with a smile. Perhaps I should have used a wink instead.
We are all winners and victims of the new pricing policy, once things settle down I'm sure it will be fine for everybody.
I did think as much, Nick ;)
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I ordered 2 wills on 9th Nov, one received yesterday (16 days late) and still waiting for the other.
Hit the jackpot with the one I received, 2 children and one grandchild (2nd cousin) fully named :) Now to plug this into my tree.
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I have now ordered the same will twice, and received the same message that some of the information is incorrect or missing. On the second occasion I contacted them - 3 December 2019 - and received acknowledgement the same day with a hint of a response within the next 2 days, but not received. I have contacted them again, detailing the order number, date of death, date of probate, probate office and added the page number from the index. Should they require it I did a "snip" of my order and the image from the page.
I may not hold my breath in anticipation of a response. :)
I've now heard from them - they've found it and will forward it :D :D
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Still waiting (:
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How do you know when they are due to be received?
I ordered two on 11 December, but there is no clue in the acknowledgement as to possible delivery date. it just says: Your order has been received. We will email you when your order is available to be viewed.
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If you log in to the website and look at 'My Wills' it should show it there
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Great, thanks. I can relax until Boxing Day then.
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Great, thanks. I can relax until Boxing Day then.
Unless they have a long Christmas holiday as many 'government type' offices do then it could be New Year
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Could be. I’ve checked this afternoon and they’re not here yet.