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General => The Common Room => Topic started by: farmeroman on Friday 12 July 19 12:49 BST (UK)

Title: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 12:49 BST (UK)
The title says it all really. I've been booted out of Ancestry and now it won't let me back in.

Does anyone know what's going on?
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Kiltpin on Friday 12 July 19 12:51 BST (UK)
SNAP! 

I am in Norfolk (if it matters).

Regards 

Chas
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 12:55 BST (UK)
SNAP! 

I am in Norfolk (if it matters).

Regards 

Chas

Not to me it doesn't :).

Essex FWIW, with numerous Norfolk ancestors.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Kiltpin on Friday 12 July 19 12:59 BST (UK)
Sorry, I wasn't clear.  Sometimes these things are regional and greater minds than mine step in and say "Ah yes, that is the Ruritanian Hub playing up again", or some such. 

Regards 

Chas
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Kerrill on Friday 12 July 19 13:00 BST (UK)
Me too   cant log inn(Ireland)
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: ciderdrinker on Friday 12 July 19 13:00 BST (UK)
I'm in the West Midlands.
Won't let me sign
I thought it was the Library connection.I got unknown error ,then connection error.

Glad to know it wasn't just me.

Ancestry Library edition working fine but wanted to update tree

Ciderdrinker
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 13:01 BST (UK)
Sorry, I wasn't clear.  Sometimes these things are regional and greater minds than mine step in and say "Ah yes, that is the Ruritanian Hub playing up again", or some such. 

Regards 

Chas

I suspect that it's worldwide. Someone's probably pulled the plug out...
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: jillruss on Friday 12 July 19 13:05 BST (UK)
Someone needs to tell them to clear their cache! Isn't that what they always tell us to do?  8)
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Kiltpin on Friday 12 July 19 13:06 BST (UK)
You'd think that with all the money we pay them, they could afford a shilling for the meter ... 

Regards 

Chas
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 13:09 BST (UK)
Someone needs to tell them to clear their cache! Isn't that what they always tell us to do?  8)

Whenever anyone tells me to do that I wait 10 seconds and then tell them I've done it and it made no difference. It's never the answer anyway.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: jillruss on Friday 12 July 19 13:13 BST (UK)
Someone needs to tell them to clear their cache! Isn't that what they always tell us to do?  8)

Whenever anyone tells me to do that I wait 10 seconds and then tell them I've done it and it made no difference. It's never the answer anyway.

Exactly!!  >:( ::)
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: dowdstree on Friday 12 July 19 13:17 BST (UK)
I cannot access it either  >:( >:(

No point in phoning them as their lines will be down too with the volume of calls  :'( :'(

Oh well just have to wait and see if it goes back up soon.

Dorrie
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 13:19 BST (UK)
Someone needs to tell them to clear their cache! Isn't that what they always tell us to do?  8)

Whenever anyone tells me to do that I wait 10 seconds and then tell them I've done it and it made no difference. It's never the answer anyway.

Exactly!!  >:( ::)

I just googled "clear cache to fix problems" and this was one of the posts in an old forum:

steve   
December 18, 2015 at 9:48 am | Reply   

"Of all the tech support I recieved over the years that said I had to clear my browser cache to fix a problem, IT NEVER WORKED!!! EVER!!!!!!!!!!!!!!!!!!!"


Funnily enough I'm called Steve too and I couldn't agree more.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Jill Eaton on Friday 12 July 19 13:22 BST (UK)
I can't log in either. Cambridgeshire.

It's what I do in my lunchtimes at work. What am I going to do NOW!! ??? ;D
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: mothball on Friday 12 July 19 13:23 BST (UK)
I can't Brighton, not good enough
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Maureen Bell on Friday 12 July 19 13:24 BST (UK)
I'm in Norfolk,my cache has been cleaned up and I can't get Ancestry.Bet they would soon get it sorted if we all ask for a discount LOL
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: suzyvan on Friday 12 July 19 13:26 BST (UK)
I was on and it went down, I'm n Australia.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 13:26 BST (UK)
I'm in Norfolk,my cache has been cleaned up and I can't get Ancestry.Bet they would soon get it sorted if we all ask for a discount LOL

Maybe we all neeed to clear our caches. Except me of course.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: farmeroman on Friday 12 July 19 13:27 BST (UK)
It's what I do in my lunchtimes at work. What am I going to do NOW!! ??? ;D

Post more meaningless messages here. Seems to be working for the rest of us.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Kiltpin on Friday 12 July 19 13:35 BST (UK)
It's what I do in my lunchtimes at work. What am I going to do NOW!! ??? ;D

Post more meaningless messages here. Seems to be working for the rest of us.
 

Never miss a good opportunity to boost your post count! 

Regards 

Chas
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Althea7 on Friday 12 July 19 13:45 BST (UK)
I couldn't sign in to Ancestry either on my computer.

I then tried the Ancestry app on my mini iPad, which was ok for about ten minutes for looking at my tree, but when I tried to add some information I just got the spinning wheel, which wouldn't go even when I cleared Safari's history and website data, so now I can't use the Ancestry app on my mini iPad at all.

Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: [Ray] on Friday 12 July 19 13:54 BST (UK)



Ancestry.com is connecting, Ancestry.co.uk is not.
R
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: [Ray] on Friday 12 July 19 13:56 BST (UK)


Note:  The Ancestry website is currently undergoing scheduled maintenance. Some portions of the site may be temporarily unavailable. Thank you for your patience.

Scheduled?    They couldn't warn us earlier?


Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: trish1120 on Friday 12 July 19 14:00 BST (UK)
I cant get in either from Australia.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: [Ray] on Friday 12 July 19 14:01 BST (UK)


com.au gets auto sent to .co.uk
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: *Sandra* on Friday 12 July 19 14:07 BST (UK)


Seems ok now.   ;)

Sandra
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Kiltpin on Friday 12 July 19 14:26 BST (UK)
With choirs of angels and archangels, let joy be unbounded!! Ancestry has come back to us. 

Regards 

Chas
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: dowdstree on Friday 12 July 19 14:29 BST (UK)
Amen to that Chas.

Dorrie
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: mothball on Friday 12 July 19 14:35 BST (UK)
With choirs of angels and archangels, let joy be unbounded!! Ancestry has come back to us. 

Regards 

Chas

Ha ha indeed, Thanks for notifying us Sandra
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Jill Eaton on Friday 12 July 19 14:47 BST (UK)
It's what I do in my lunchtimes at work. What am I going to do NOW!! ??? ;D

Post more meaningless messages here. Seems to be working for the rest of us.

At least you didn't suggest having a "meaningful" conversation with my work colleagues! I don't think they'd empathise with how traumatic it is not to be able to use Ancestry  ;) ;D
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: celtclogs on Friday 12 July 19 20:20 BST (UK)
The title says it all really. I've been booted out of Ancestry and now it won't let me back in.

Does anyone know what's going on?

Hi yes same thing happened to me too,😟 but got back in later 👍hope you are too now🙂.
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Mabel Bagshawe on Friday 12 July 19 20:59 BST (UK)
I am currently in a login loop

Added: no sooner do I post that then it recognises me!
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Meelystar on Friday 12 July 19 22:15 BST (UK)
No problems with access but had problems loading documents for days now. So frustrating
Title: Re: Ancestry Down (12:45 12 July 2019)
Post by: Gadget on Friday 12 July 19 22:17 BST (UK)
No problems but it has been quite slow at times for the past week. I've been doing a variety of searches and going through  DNA shared matches.