RootsChat.Com
General => The Common Room => Topic started by: KitCarson on Wednesday 04 April 18 17:27 BST (UK)
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Trying to look at the 1881 census and my search for a James Cunningham b 1860 (but with a 5 year either side) leads to 81 possible records. When I go to page 2 (records 51-81), I keep getting a page asking me to 'create a free account' or there is a 'sign in' option, which I already am!
Kit
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Yes - I am getting the same!
Was searching for a William Bridger bn 1841 Leominster/Lyminster Sussex.
Came up with the 1861 census in the list - but click on it for more details and get the page inviting you to sign in, or to take out a US subscription!. Click on the image however and it is fine!!!
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Working ok for me at the moment (fingers crossed)
Sandra
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I checked the 1881 looking for your James Cunningham, same details at you - I had no problems when turning to the next page
Rosie
ADDED after reading Gadgets post - I am using chrome
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Ok for me too when I repeated what you did.
Added - what browser are you using?
Re Rosie's add - using Firefox at the moment.
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Ancestry admit they are having problems with the UK site at the moment - on their facebook page.
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Thanks very much for your replies. I'll keep at it.
Kit
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On the plus side, they have fixed the LMA burial search fields... lol!
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I've just tried using explorer instead of firefox and that works. However it makes my computer slow running both browsers, so I am hoping the problem is solved soon, so I can go back to just firefox :)
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Yes, the last few days that has been happening to me, when I go to page 2 of results or search via card catalogue, ancestry would then go to .com and telling me I needed to subscribe.
I could sometimes change the .com in the browser address bar (using chrome) to .co.uk and then sometimes it would redirect itself.
Hope it will be sorted soon.
Lisa
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I'm still getting it! I contacted then last week, and the reply was "we are working on it". I have contacted them again today but no reply yet. SO annoying.
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Initially using Chrome as my browser I was not getting this error, then it started ::)
I cleared my cookies etc and it has been fine since then :)
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On the plus side, they have fixed the LMA burial search fields... lol!
Shame they've recently managed to lose the location on the Wiltshire Parish Registers 1538-1812 search results. Even if you add a location into keyword it doesn't produce any results and the search results are missing the location anyway even though there is a "column" for it.:-\ They've fixed one (London burials) and screwed another up. :-X
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Also on the plus side they have now fixed the British phone books, they were not working for a long time. ;D
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Trouble with Ancestry is they fix one thing and then break something else. :-X
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HI
I'd like to know why you can find things on another site and not ance...ry. I was trying to get 1871 census to get the list of occupants.
No worry i got the image of FindMyPast.
Essnell
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Initially using Chrome as my browser I was not getting this error, then it started ::)
I cleared my cookies etc and it has been fine since then :)
thanks Rosie, working fine after I cleared the cookies.
Lisa
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Initially using Chrome as my browser I was not getting this error, then it started ::)
I cleared my cookies etc and it has been fine since then :)
thanks Rosie, working fine after I cleared the cookies.
Lisa
That is good ;D ;D ;D
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I have an issue with Ancestry today but, it's a bit different to yours.
My WW sub ( £179.99) still has 6 months left before it's due for renewal.
I tried to access my acct early this morning to find that I apparently no longer subscribe ?
I contacted via the online service around 9am.
I got a reply within 2 minutes.
They said there was a high incidence of similar complaints today and that they would pass on my problem.
After more than 3 hours, I still had no access and I contacted again this time escalating my complaint.
I got an automated response immediately advising that someone would contact shortly.
Shortly never happened . I am still waiting... no follow up at all.
I have now called them by phone.
They are aware of the problem and that it has affected many subscribers
It is a technical issue which is dealt with by the US team.
The US working day hasn't even started yet! GRRRRR
I may subscribe to Ancestry.uk but, technical issues like this can only be rectified during the working hours of Ancestry.com
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They obviously have been up to things over night. The way category search results are shown has been changed considerably and doesn't always show the correct number of results when you click to expand the category and it now clumps all tree results under one heading of "Family Trees" without any numbers of entries or differentiation whether it is a public tree or private tree (not that I take much notice of them, just have an occasional look out of curiosity) and you have to click on that to find out this information. ::) In light of the other issues with subscriptions, that's going to be, quite rightly, further down the list to fix but hopefully it is an error and not the "new" display. At the very least, excluding the issues with it, the "new" display looks very "amateurish".
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If someone from Ancestry.UK team had come back to me all those hours ago and told me that I was at the mercy of US working hours, I would have understood and accepted the explanation.
It's because they failed to respond as promised that I rang them.
The lack of communication from the complaints team means that the UK call centre seems to be in meltdown due to the high volume of follow up calls.
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I have been a 'registered guest' despite being a paid up subscriber all day and they have just told me not to try using it until this evening so that is another full day lost; on top of all the other recent problems.
It would not be so bad if they just put up something to say there is a problem but they never do, rapidly losing patience.
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I am in exactly the same situation as you ggrocott.
My patience ran out at 3.30pm and that's when I decided to call direct.
They have known ALL DAY where the problem lies.
They knew from early this morning that the US technical team was needed to resolve it.
US team didn't even start their working day until 4pm UK time !
My gripe is that no one from Ancestry UK responded to my online enquiry as promised to explain the situation.
Had they done so, I would have understood
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Yes I am having trouble with Ancestry today, when the categories come up with a number showing how many hits when I click it comes up with "ZERO MATCHING" on all categories when I now full well it is wrong, I have steam coming out of my ears, it is so frustrating
Louisa Maud