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General => Ancestral Family Tree DNA Testing => Topic started by: Sunglen on Tuesday 02 January 18 11:53 GMT (UK)

Title: Missing DNA Kits from MyHeritage
Post by: Sunglen on Tuesday 02 January 18 11:53 GMT (UK)
I ordered a number of kits at end of November.  I was able to track the order on DHL from 5 December to 11 December but nothing further.  Despite emails to support@myheritage.com and to DHL, I've been given no info on my order.  DHL suggested contacting the vendor and MyHeritage replied with an automated ticket# for my inquiry.

There appears to be serious issues with MyHeritage and many complaints from reading the web.  Any idea what should I do?
Title: Re: Missing DNA Kits from MyHeritage
Post by: sugarfizzle on Sunday 07 January 18 13:22 GMT (UK)
As I see it, myheritageDNA have a responsibility to send you x number of DNA kits, as you have paid for them.  It is up to myheritageDNA to investigate where they have gone to, and if necessary, deliver fresh ones.  You have a contract with myheritageDNA and not with DHL.

Persist in your inquiries with myheritageDNA.

My ancestryDNA kit was delivered whilst we were away on holiday, when I got back the following week it wasn't there, or left with anyone, no card through the letterbox.
I did eventually receive it, it was delivered to the wrong address, but after initial queries to the carrier, my next phone call was going to be to Ancestry.

Margaret
Title: Re: Missing DNA Kits from MyHeritage
Post by: Sunglen on Sunday 07 January 18 19:04 GMT (UK)
Thanks Margaret for responding.
Would you believe it, MyHeritage replied today! 

The last tracking date was 11 December on DHL but now the kits have arrived at destination country:).  Fingers crossed that the kits will be delivered soon.

Thanks again.
Title: Re: Missing DNA Kits from MyHeritage
Post by: dobfarm on Sunday 01 July 18 08:02 BST (UK)
They are missing a few things beside your DNA issue

https://www.express.co.uk/news/world/970150/myheritage-dna-hacked-hacking-cybersecurity-breach-dna-geneaology-website-passwords
Title: Re: Missing DNA Kits from MyHeritage
Post by: Mart 'n' Al on Sunday 01 July 18 09:34 BST (UK)
I will stick up for myHeritage. I received one of the 15000 free tests about 3 weeks ago. I returned my sample the same day, and I'm tracking it online via their website and they are already extracting DNA. Results in three to four weeks.

Martin
Title: Re: Missing DNA Kits from MyHeritage
Post by: sugarfizzle on Sunday 01 July 18 11:37 BST (UK)
Quote from: dobfarm on Sunday 01 July 18 08:02 BST (UK)
They are missing a few things beside your DNA issue

https://www.express.co.uk/news/world/970150/myheritage-dna-hacked-hacking-cybersecurity-breach-dna-geneaology-website-passwords

This was reported some time ago.

MyHeritage sent emails to all affected (including me) informing them of the situation, locking people out of the site until they changed their password and logged in again. I read about it somewhere else before MyHeritage notified me, and had already changed my password, then I had to change it again.

Regards Margaret