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General => Technical Help => Topic started by: VICTORIA on Wednesday 30 August 17 21:59 BST (UK)

Title: Lost Sound
Post by: VICTORIA on Wednesday 30 August 17 21:59 BST (UK)

Hi can anyone help please  :'( I have lost sound on my pc. I have Windows 10 pc was updating and when I turned it on I have lost sound. I am being told a driver is missing AMD High Definition Audio Device. Any help appreciated.
Victoria

Title: Re: Lost Sound
Post by: hallmark on Wednesday 30 August 17 22:14 BST (UK)

Search for Device Manager

then Sound

Right Click on AMD High Definition Audio Device   then Update Driver

Title: Re: Lost Sound
Post by: VICTORIA on Thursday 31 August 17 17:08 BST (UK)

Hi I had already tried that but was told "There is a problem with the driver for Realtek High Definition Audio. Re installing driver might fix the problem"
Victoria.

Title: Re: Lost Sound
Post by: hallmark on Thursday 31 August 17 17:14 BST (UK)

Didn't know that!

Title: Re: Lost Sound
Post by: VICTORIA on Thursday 31 August 17 17:16 BST (UK)

Sorry not very pc familiar ??? ???

Title: Re: Lost Sound
Post by: Midase on Thursday 31 August 17 19:29 BST (UK)

Go back into Device manager and highlight the Realtek High Definition Audio. Then delete it. Turn off the computer completely and then restart it. Windows should now reinstall the drivers. Try that.

Title: Re: Lost Sound
Post by: VICTORIA on Friday 01 September 17 08:09 BST (UK)

Did that then clicked on Audio bottom of screen with red cross. Followed instructions to create fix and thankfully sound back on ;D I wonder if Windows Updates created this problem?? Thanks for the help much appreciated.
Victoria

Title: Re: Lost Sound
Post by: Midase on Friday 01 September 17 19:34 BST (UK)

Pleased it worked out ok for you. It's an old trick I remembered.

Title: Re: Lost Sound
Post by: BillyF on Sunday 14 August 22 18:35 BST (UK)

This has just happened to me (again, although I can`t find my previous post).

Annoyingly my granddaughter was here this afternoon and would have done it for me if  I`d discovered the problem earlier !!

The battery on my laptop failed even though it`s plugged into the mains, issue with the extension,but sorted that !!

I followed Midase`s instructions as far as click realtek high definition audio. A dialog box pops up saying uninstall device, but above the the words uninstall there`s a check box next to delete driver software for this device. Do I do both ?

Title: Re: Lost Sound
Post by: Midase on Sunday 14 August 22 18:51 BST (UK)

Hello BillyF
All you need do is click the Uninstall option. Then reboot and Windows will reinstall for you.

Title: Re: Lost Sound
Post by: BillyF on Sunday 14 August 22 20:12 BST (UK)

Thanks !! You`ve helped me before, but I couldn`t find it !!

I toohad the red cross at the bottom and it said it was checking for problems, then said wizard couldn`t finish it. "But" it`s fine.

Thanks again.