RootsChat.Com
General => Technical Help => Topic started by: Bearcub on Tuesday 22 August 17 01:40 BST (UK)
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Hi,
I hope this is in the right place?
I have my tree in FTM2008, I hadnt synced in to Ancestry since about 2009, but would now like to as I've just had DNA test done.
I know FTM2008 will no longer sync, so I paid for FTM2017.
I have imported my tree from the 2008 version, but it won't upload to Ancestry! I just get an error message.
I have been on the Live Chat support site for a total now of 7 hours over the weekend and this evening; they have had me doing back up after back up, disabling anti virus software and firewalls and doing a complete Windows 'clean boot' which involved disabling all my start ups. Still nothing....
Finally told the bloke I had to go to bed as I have work in the morning; he told me to contact them again tomorrow... So frustrated.
Anyone had similar? TIA
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Can we take it that you have a current Ancestry subscription?
REgards
Malky
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I do, yes.
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In "File" at the bottom is it showing "Go online" or "Go offline"?
Regards
Malky
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Someone else may have another explanation!
As I understand it
You have paid for and downloaded the 2017 Version of FTM from MacVie (who now own FTM and all earlier versions by Ancestry have been discontinued)
MacVie have an arrangement to allow "sync" to continue as long as Ancestry sub is continued.
You have a subscription to Ancestry - I suspect the 2008 version of FTM is no longer compatable.
Can you not download your current tree from Ancestry to FTM 2017 as a new tree ?
Kim
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I read it that Bearcub has their tree on FTM not on Ancestry, so needs to upload that to Ancestry first before they can download it to FTM 2017.
Will it work if you download the tree as a Gedcom from FTM 2008 and import that into 2017, then sync that with Ancestry? Or is that what you've been trying to do?
" MacVie have an arrangement to allow "sync" to continue as long as Ancestry sub is continued."
It will only sync with the 2017 version, not with any early ones.
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Thanks everyone. Sorry I'm not explaining very well - my fault, I'm tying myself up in knots and I'm not the most IT literate person at the best of times.
Groom is correct. Whilst I do have a tree on Ancestry, it is woefully out of date and contains errors. I have been working on my tree in FTM2008 and it is much more accurate. I want to transfer this tree to Ancestry.
I know that I can no longer transfer direct from FTM 2008, so I have uploaded it into FTM2017. That seems to have worked ok. However, when I try to sync it to Ancestry from there I just get an error message along the lines of "unable to export data due to a process issue".
I cannot figure out why it won't upload and neither (it would appear) can the people on Maciev Live Chat.
I suspect that I will have done something wrong along the line, but not sure what!
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Sorry Groom; just realised I didn't actually answer your question. I'm not sure how I download the FTM2008 as a Gedcom or whether that is what I have done? I saved it as a backup and it has a file end .ftmb?
That appears to have uploaded into FTM2017 ok, but won't sync with Ancestry.
How would I upload it as a gedcom?
Sorry if I'm being thick...
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Try opening Ancestry and then open TREES, at the bottom of the list you should have Create and Manage Trees, click that. At the bottom of the next page you should have Create a New Tree or Upload a Gedcom File. Click the Upload and see if you can then upload the file you saved into that.
I'm not really sure if the backup you made is a Gedcom file or just a back up, I'm sure someone will know though. If it's just a back up you may have to go back to the 2008 tree and export it as a Gedcom, I'm sure somewhere it will give that option.
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Bearcub,
As you have your tree working in FTM2017 and its the sync with Ancestry that's not working, I'd be inclined to try and sync it with a brand new tree on Ancestry and see whether it will carry out a "clean" sync. If it does, I'd be inclined to think, that as your tree was so far out of date, the sync process is being caused to fail. You can then either leave the new version on Ancestry and happily sync to it or (I think), delete the old tree from Ancestry and then recreate it using FTM2017 sync.
I had a similar issue when upgrading FTM a few years ago and that is what I did. The downside can be if the old tree will not delete from Ancestry.
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Thanks Groom; I'll try the gedcom thing when I get home.
Thanks HarryW; I believe that's what I'm trying to do? I don't want it to sync with my old out of date Ancestry tree, I want to upload it as a new one and then delete the old ones as they are so out of date?
It won't let me upload the new tree at all though?
I'm going to brave the Live Chat support again tonight. Fingers crossed! I appreciate the suggestions.
Andrea
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Just a thought, I suppose that the name of the tree that you've uploaded from 2008 to 2017 is exactly the same as the tree on Ancestry that you're trying to sync with? Otherwise it might be looking for a tree, that to it, doesn't exist.
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Hi Groom,
No, it's a completely different name. I don't want to sync with the ones that are there, I want to add it as a brand new tree?
Perhaps this is where I'm going wrong?
Thanks
Andrea
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I think that could be it - you are trying to sync (to Ancestry and FTMs way of thinking) to a non existent tree. So in actual fact you don't want to sync, you want to create a new tree. ;D ;D
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Hi, yep! I shouldn't have said 'sync' in the first place - sorry, I always wanted to upload a new tree...
Anyways, breaking news... Victor on Live Chat tonight sorted it out in 30mins!! Not sure what he did, I had to send him my tree, he did something magic and sent it back and it uploaded fine!
Hurrah! Thanks for your help and interest anyway.
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That's good news, it would be interesting to know what he did.
That's often the way isn't it with these live chats, if you get the right person you are fine. I had awful trouble when I bought a new mobile phone which needed a different sized sim to the one I had, but I also wanted to keep my number. I spent ages over a week with different people who all told me that what they'd done would work, but it didn't. Eventually I went into the mobile phone shop where the woman spotted the problem immediately and had it up and running in 5 minutes! It turned out I needed a completely blank sim rather than just a new sim.
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Exactly! That's what I said to him - I wish I'd got him when I first contacted them and I wouldn't have wasted almost 8 hours!
Never mind, sorted now.
Glad you got your phone sorted! :-)