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General => Technical Help => Topic started by: gaygirl on Saturday 15 July 17 10:01 BST (UK)
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My Toshiba laptop keeps crashing - think it is W10. Is this easily fixed as it is very frustrating.
Thanks for any advice/
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A bit more info required.
What happens when you switch it on ?
How old is your laptop ?
Are you attempting to install W10 or is it an update issue ?
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If this is a new occurrence, I can say that my laptop also crashed, yesterday, for the first time ever, and I believe it is caused by the recent updates, which occurred this past week.
There was a blue box that said something to the effect that there was a problem encountered. Then it went into we are sending a report mode. It restarted, but was mega slow.
So, I shut it down and when rebooted this morn it is running as per usual.
Jamjar
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My laptop is about 4 yrs old. I have had Windows 10 installed since it first came out.
I have no trouble when I turn on the computer - it is about 10 mins of using it that it crashes and the screen goes black.
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Yes, is it only recently that it has started happening?
J.
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When the screen goes black do you have to re boot ?
Is your laptop plugged in or are you running on battery power ?
If you think it may be an update issue put "windows update" into Cortana & select "check for updates" this should show if there's an update trying to download.
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When I turn the computer back on it asks if I want to restart or restore.
I am using the computer with the battery but plug it back to power and it seems to stay on then.
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So a battery issue then.
Is it getting hot ? it may be shutting down for that reason.
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Thanks will check it out